Customer Service Inventory Control
Resume:
LYDIA ARROYO
replenishment manager
Contact
Temecula, CA 92592
ad03w6@r.postjobfree.com
Objective
Seasoned retail management professional with over 10 years of experience in merchandising, inventory control, team leadership, and customer service. Proficient in managing and executing shrink and safety programs, maintaining visual merchandising standards, and leading and managing adherence to SOPs. Seeking to leverage my skills and experience as a Replenishment Manager.
Education
3 Years of College or a Technical
or Vocational School
DeVry Institute, GA
Key Skills
MarketingInventory
Management
Merchandising
Team Leadership
Customer Service
SOP Adherence
Omni Channel
Processes
Planogram Execution
Custom Framing
Selling and
Production
References
Available upon request.
Experience
August 2021 - May 2023
Owner and Manager, Pitorro Bar and Grill, Bismarck, ND January 2016 - July 2021
Operations Manager, Michael’s, Bismarck, ND
• Oversaw daily operations, including inventory management, staff supervision, and customer service.
• Developed and implemented planograms to optimize product placement and enhance customer experience.
• Led and managed truck processes ensuring timely and efficient stock replenishment.
• Consistently maintained seasonal sets and feature space to visual merchandising standards.
• Managed and executed shrink and safety programs, leading to a 15% reduction in shrinkage.
• Participated in on-boarding, coaching, observing, and training of new team members, fostering a collaborative work environment.
• Managed the daily operations of assigned department, including customer service, merchandising, and inventory control.
• Assisted with the store's Omni channel processes, enhancing customer's online and offline shopping experience.
• Consistently achieved departmental KPIs through effective leadership and team management.
• Maintained compliance with company policies, SOPs, and federal, state, and local laws.
• Participated in interviewing and training new team members, contributing to talent development activities.
• Cross-trained in Custom Framing selling and production.
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