Revenue Cycle Social Media
Resume:
Tawanna Murphy
Revenue Expert
Toledo, OH *****
*******.****.**@*****.***
• Over 20 years of working in healthcare management and revenue cycle management.
• Motivates teams with a “Big Picture” perspective to contribute towards company’s overall strategic goals.
• Collaborated with a variety of leaders to implement revenue driven software.
• Expert in motivating teams to achieve goals of the department and organization.
• Experience developing processes to ensure consistency and optimal performance.
• Spearheaded project to design new program for scheduling outpatient testing.
• Solid knowledge of excel spreadsheets, database maintenance and creation, and Microsoft Word.
• Well-organized, customer focused, self-motivated individual with the ability to rapidly learn new tasks.
• Track record for consistently meeting goals and delivering a high level of job performance.
• Proven ability to build strong customer/client relationships.
• Hiring Manager
• Lean Leader-Six Sigma Program
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Program Manager
The Epilepsy Center of NW Ohio - Maumee, OH
April 2023 to Present
• Provide leadership and support the House Supervisors and the Direct Support Professionals to ensure policies and procedures and delivery of services are consistent with agency mission and contract requirements, state and federal regulations. In addition to ensuring the overall health and safety of our individual’s, the Program Manager also ensures the effective and efficient use of available resources and is responsible for overall management of program staff including the supervision style and effort for the retention of staff and continuity of care for the individuals.
• Make sure consistency and compliance with ISP requirements, and agency policies with the following ISP, Outcome goals, etc.
• Collaborate with Medical Team to ensure all MARS are updated and meds are being distributed according to guidelines.
• Facilitate positive communication between all staff and team members.
• Complete performance appraisals in partnership with House Supervisors
• Ensure staff are trained within agency guidelines and training requirements.
• Attend and coordinator regular House meetings.
Business Owner
Tias Gems - Toledo, OH
December 2020 to Present
E-commerce Business Owner/ Brick and Mortar Owner (2022-2022) Daily operations of both in store and online sales Marketing on Social Media Platforms
Subscriber Marketing with email, Google Ads and text notifications Inventory and Stock tracking
Revenue and Liability tracking
Business Analyst-Temp Job
Robert Half/ Game One - Holland, OH
July 2022 to August 2022
Manage client accounts
Verify client information to ensure correct receiver of invoices Invoice Orders and send to clients
Communicate effectively with clients in regard to accounts Works closely with Sales Representatives to collect PO numbers Director of Revenue Cycle
Ensemble Health Partners vendor for Mercy Healthcare - Toledo, OH November 1998 to November 2019
Director of Pre Access Team. Manage Diagnostic Scheduling Team, Insurance Verification Team, and Prior Authorization Nursing Team.
• Works very closely with Directors of Patient Access as well as the facility CFO's.
• Collaboratively work with the Patient Accounting dept to ensure clean bills are produced.
• Oversee all daily operations ensuring that both policy and process is being followed by all team members of the Pre Access Team.
• Tactfully corrects employee behaviors to increase productivity and enhance employee skillset.
• Effectively communicates with other department leaders for problem solving and relationship building.
• Leads department meetings to keep team members apprised on key information within the department.
• Assists with the development of processes and policies ensuring that they are followed by all team members.
• Open door policy to discuss and rectify issues; provides constructive feedback for development.
• Proactively works to ensure that daily productivity goals are met.
• Responsible for maintaining monthly schedules for 35+ staff members.
• Accurately maintains time and attendance records and control calendars.
• Project leader for implementing commonality between facilities.
• Responsible for addressing errors, trends and problematic systems that slows down reimbursement. Education
Some College in Business Science Management
University of Phoenix-Online Campus - Phoenix, AZ
October 2015 to November 2016
Certificate in Medical Coding
Mercy College of Northwest Ohio
Skills
• Epic (6 years)
• Powerpoint
• Word
• Strategic Planning
• training
• Conflict Management
• Supervising Experience
• Administrative Experience
• Negotiation
• Leadership Experience
• Budgeting
• Logistics
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• ICD-10
• Kronos
• Lean
• Medical Billing
• PeopleSoft
• Process Improvement
• Project Management
• Six Sigma
• Six Sigma
• Lean
• Medical Billing
• Kronos
• PeopleSoft
• Project Leadership
• Employee Orientation
• Program Management
• Medical Coding
• CPT Coding
• Medical Records
• Insurance Verification
• Medical Terminology
• EMR Systems
• ICD-9
• Management
• Financial acumen
• Customer service
• Phone etiquette
• Quality Assurance
• Medical Office Experience
• Medical Scheduling
• ICD Coding
• Financial Report Writing
• Change Management
• Business Analysis
• Operations management
• Urban planning
• Accounts Receivable
• R
• Employee engagement (10+ years)
Certifications and Licenses
Certified Revenue Cycle Representative
January 2018 to January 2024
CPR Certification
April 2023 to April 2024
First Aid Certification
April 2023 to April 2024
Medical Coding Certification
Additional Information
• Excellent Microsoft Office Skills, i.e. Excel and Word
• EPIC (front and back office knowledge)
• Invision (Siemens)
• GPS Revenue Cycles
• PHS (Pathway Healthcare Scheduling)
• Kronos Time and Attendance
• HPF Document Imaging
• Care Medic
• Symposium Web Client
• People Soft
• Data Register
• SCI solutions
• HPS payment system
• Recondo
• Cisco
• Time Management
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