Rebecca Portwood

*** ******* ***** ********* ** *0189 470-***-****

ad03ur@r.postjobfree.com

Loss Prevention Specialist

Overview

Loss Prevention and Customer Service specialist with over 5 years of experience with a Fortune 500 retailer. Proficient in shrink control, theft prevention, security surveillance and all legal procedures with a proven track record of 100% resolutions, convictions and restitutions. Demonstrate character and integrity in all actions and show courage to do the right thing at the right time in the right place. Able to think critically and solve problems to take appropriate action with a high attention to detail. I work well with others and place customers first. I am a team player who enjoys providing outstanding service and performance. I am balanced in temperament and level-headed, therefore I handle difficult and high stress situations with the upmost respect to all parties concerned.

Strengths

Ability to communicate professionally

High ethical standards

Consistent in performance

Trustworthy and reliable

Exceptional customer service

Quick to resolve problems

Demonstrates objectivity and integrity

Up to date on current laws and procedures

Proficient in deterrence and detaining

Comfortable and confident in actions

Safety procedure planning

Compliance and safety training

Work well with minimal supervision

High attention to detail

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Professional Experience

Walmart, Canton, GA – American - Fortune 500 - multinational retail corporation that operates a chain of discount department stores.

Loss Prevention/Asset Protection/Customer Service 2009 to 2014 Responsible for the prevention of loss due to theft and fraud, as well as, support safety and store compliance laws and procedures. Utilized deterrence programs and tools, including but not limited to identification of incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture. Other responsibilities include: preparing detailed case reports, preserving evidence, filing reports, interacting with law enforcement and testifying in criminal and civil court actions. SUDZ in a Bucket, Dallas, GA – Commercial and residential cleaning business. Owner and Operator 2006 to 2008

Directed overall day-to-day business for successful self-owned and operated residential and commercial cleaning company.

Atlas, Alpharetta, GA – Residential and commercial disposal service. Dispatch and Customer Service 2002 to 2003

Front-end and customer service specialist handling consumer calls, routing and complaints. Education

Our Lady Star of the Sea, Grossepoint, MI

College Prep; High Honors

Macomb Community College, Macomb, MI

Core Courses

Professional Continued Training

Scissor Lift Certification

AP09 Certification

CCTV Monitoring Systems

Counterfeit Identification

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