Katie Duffy Riedel

ad03tv@r.postjobfree.com 612-***-**** (cell)

Career Summary

Office Management/Client Care Supervisor: I have 10 years of experience in office management and client care. I have considerable knowledge of MS Office, Word, Excel, Power Point and Outlook. I have utilized MS Teams, Web-Ex and other interactive computer networks. Most recently working contract positions both remotely from home and onsite. I have1 year experience with Quickbooks. I have utilized other Databases including Yardi-Voyager, MRI, Blue Moon, CSR, Dolphin, CRM, and DocuPhase and I can type over 40 WPM. I’ve calculated financials, quarterly reports, payroll logs and ordered product. I also scheduled employees, volunteers and clients for all meetings, events and obligations. I over saw my team and led with disciplined kindness.

Non-Profit Program Administration: I have 2 years experience in program administration where I facilitated classes, case managed, and counseled up to 300 clients concurrently. I provided Human Services resources and information to a very challenged population including education and employment preparation, permanent and transitional housing and licensing. I researched, wrote and edited Grants and we were awarded $650K in Federal Grant monies.

Stages and Arenas: I have over 12 years experience both on stage and back stage. Most recently I worked for The IATSE Stage Union Local #7. I worked for the Installation and Rigging Team where our focus was the Colorado Convention Center Trade Show Industry. I know desk stewardship, down rigging, carpeting, decorating, MIS and IND. Here I managed up to 12 teams simultaneously. I also worked for Opera Colorado, where I created and updated all show specific paperwork regarding rehearsal and onstage wardrobe requirements, call schedules, entrance/exit timings. I created Show Run Book (score) including all onstage actions. I set up/broke down and ran rehearsals including props and wardrobe. I managed 60 Actors and worked directly with Board Members. At Hey City Theatre I performed the roles of Connie Macongni, Marina Gallino, Nicky, Vickie, Mickey and Ricki Black, Justine Just and Shelli Stinelli. I trained new performers on procedures and acting bits in a long running interactive, comedic and improvisational show. I worked for National Theatre for Children for the year of 1996 as an actor in a traveling educational show. Prior to that I have 4 years experience working backstage as Stage Management, Set Crew, Props Crew and Wardrobe Crew.

Admissions/Sales: I have 3 years experience in outbound calling for a National Merchant Banking Group, a University, as well as a Global Web Organization. My main interest was to listen, recognize and consider the needs of prospective students/Clients in order to inspire them to take the next step in achieving their educational and business goals. I have maintained databases, created call strategies and lead my teams. I have experience with over 300 calls per day.

Relocation: I have 4 years experience in the relocation industry where I Case Managed Global and US relocations in a large corporate environment. I counseled transferees on relocation protocol and benefit parameters. I also worked as a Leasing consultant and toured new resident prospects, completed all rental paperwork, and all move-in/move-out duties.

Hospitality: I have over 15 years experience in customer service and sales. I provided excellent service as trainer, server, host, bartender, expediter, bakery clerk and closing manager in fast paced restaurant environments.

Employment History

Administrative Specialist/Supervisor: Lifeworks, Inc., Reese Orthodontics, Nan McKay, Willis Towers Watson, U Care of MN, BRICK Inc., WNAV, Inc., Rust Consulting, Minneapolis, MN 2017-2023

Stages and Arenas: Opera Colorado, Denver, CO 2009-2010 and Local IATSE #7, Denver, CO 2014-2017

Admissions: Ashford University, LLC, Denver, CO 2011-2012

Independent Contractor/Sales: Incom Direct, Inc. and Our GV Rewards, Denver, CO 2010-2011

Office/Case Management: Graebel Companies Inc., Microsoft International and Amazon Team, Denver, CO 2006 – 2008

Non-Profit Program Administration: Turnabout Inc., Career and Education Preparation Program, Denver, CO 2005 – 2006

Leasing Professional: The Parliament and 4550 Cherry Creek, WWG, Inc. and the Hanover Companies, Denver, CO 2003-2005

Actor/Trainer: Hey City Theatre, Minneapolis, MN 1997-2001

Server/Trainer: The Cheesecake Factory, Denver, CO 2001-2003, 8th Street Grill, Minneapolis, MN 1994-2001

Education

University of Wisconsin, Madison—Bachelor of Arts—Major in Theatre and Drama with a Double Minor in both Integrated Liberal Studies and Women’s Studies.

Katie Duffy Riedel

ad03tv@r.postjobfree.com 612-***-**** (cell)

PROFESSIONAL REFERENCES

Byron Thompson—Nan McKay

601-***-**** ad03tv@r.postjobfree.com

Richard “Dick” Andolshek—Brick Inc.

612-***-**** ad03tv@r.postjobfree.com

10 South 5th Street Suite 1008

Minneapolis, MN 55402

Terry Marek—General Manager for 8th Street Grill

952-***-**** ad03tv@r.postjobfree.com

800 Marquette Avenue

Minneapolis, MN 55402

Eric Blasius—Freeman Decorating Company C/O IATSE Local #7 Stagehands Union

303-***-**** ad03tv@r.postjobfree.com

1475 Curtis Street

Denver, CO 80204

Katie Duffy Riedel

ad03tv@r.postjobfree.com 612-***-**** (cell)

Dear Hiring Manager,

I am responding to your internet advertisement for your position opening for an Administrative Specialist. I have a BA from the University of Wisconsin-Madison. My employment history includes Office Management and Case Management for over 7 years in a corporate environment. I have 2 years of experience in Project Management with a non-profit organization as their Program Administrator where we assisted challenged and diverse populations. I have over 10 years of experience in the arts and over 14 years of experience in customer service and hospitality as well. I have a very unique background and consider myself to have many talents.

I would like to tell you about my experience in the human services field as a Program Administrator for Turnabout, Inc., which is a small non-profit organization dedicated to Prisoner Re-Entry into society. I worked directly with this population in gaining resources for them through several different government agencies and other organizations throughout the community. This included finding employment, education, housing, clothing, and even food. I case managed our clients, facilitated classes on community resources, wrote resumes, and recruited and managed volunteers. I secured and managed both monetary and in-kind donations. I also prepared for and organized and managed all of our events, meetings and obligations. I have grant and contract management experience as I researched, inquired about, wrote and edited grants for submission. Once the grants were awarded, I was responsible for maintaining the parameters of the grant and following its execution precisely. I maintained all the records through a main database and reported them back to the organization. My best accomplishment with Turnabout, Inc., was that we were granted enough money to exist for 2 years through the Office of Economic Development-Division of Workforce Development in 2005. Through my efforts we were also granted over $650k through the Denver Metro Prisoner Re-Entry Initiative in 2006 where we collaborated with 6 other non-profit groups. I use this example to show my successes being a team player and the achievements I brought to my employer.

I am highly energetic and have a great sense of humor. I approach each challenge with a healthy “can do” attitude. I am a quick learner, self motivated and deadline driven. I feel that with my dependable, outgoing and positive nature I might be the addition that your organization is looking for. I hope to utilize my diverse background, education and experience to become an asset to your team. I would love to be part of this revolutionary and dynamic team. I have included my resume and my list of professional references for your review. I look forward to the next phase of your interview process, and I thank you in advance for your kind consideration.

Respectfully,

Katie Duffy Riedel

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