Tech Support Information Technology

Sasipriya Vejendla

Lafayette, LA *****

337-***-**** *******************@*****.***

EDUCATION

University of Louisiana At Lafayette - Lafayette, LA Master of Science Informatics, Expected in 05/2024

SKILLS

MS-Outlook, Putty Tool, Salesforce Ticketing

Tool, C, OOPS Concepts,Python

Certification, and Amazon Web Services

(CLF-01) Certification

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Windows and Linux environments, Multi-

tasking, MS-Office,

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Storage-Hybrid Cloud, Clusters, Data

Centers, VDI, ESXi Hosts/Nodes, VMware

vCenter, vSphere Client, VxRail Manager,

DNS, Virtual Machines, VM Migration,

Hypervisor, Troubleshoot Issues, & So.

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Ongoing Certifications: Amazon Web

Services Solution Architect

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EXPERIENCE

GRADUATE ASSISTANT 08/2023 to Current

University Of Louisiana At Lafayette - Lafayette, LA As a desktop service worker, I support the upkeep of an organization's information technology (IT) infrastructure. We will help troubleshoot errors and provide solutions to end-users. We also update systems with the latest hardware and software as needed. ADMINISTRATOR CUM CUSTOMER/TECH SUPPORT 10/2021 to 10/2022 Wipro Technologies - Hyderabad, India

• Project: Storage: Hybrid Cloud

I've had 1 year of experience in the VxRail product as customer/tech support for the client Dell Technologies (Dell EMC). I used to follow the SOPs to perform the VxRail health checks and upgrades using several pre-written scripts and commands in the clusters.

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Troubleshoot the basic issues, diagnose, and resolve as per the cluster's configuration along with multiple components (vCenter, replication, VMware Horizon, etc.) and perform upgrades via multiple different remote connections (Zoom, Webex, etc.) based on the customer's requirements.

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I worked with mentors, several teammates, and performed multiple other tasks as well to support the client with proper guidance to the fullest satisfaction on each SR case request via multiple different ways (call, chat, or email) of approaches based on the customer preference.

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I've got good working knowledge of the Salesforce ticketing (LCN-Services now) tool, which is used to update the case details, monitor, modify, and update status at each level of the process.

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Contact this candidate