Amy Thommen

Office Manager/ Administrative Assistant/ Administrative & Business Operations

N Fort Myers, FL 33993

ad03s1@r.postjobfree.com

+1-239-***-****

Authorized to work in the US for any employer

Work Experience

Home Health Care Nurse/Self Employed /Fiduciary

self-employed

May 2004 to April 2014

Home Health Care Nurse

Complete total Caregiver (through the VA program)

Self Employed

Spouse caregiver / Fiduciary

• In-home care services

• Directs, initiates, and implements a patient care plan in a home care environment

• Health Assessments

• Dressing changes

• Ostomy/colostomy teaching and management

• IV management

• Medication reconciliation and reports to Doctors and Pharmacists

• Medication administration

• Injections

• Heparin flushes

• Foot care

• Management of urinary catheters

• Management of tubes, drains and bags

Broker Manager

Franzen Trucking - W Milwaukee, WI

January 2003 to 2005

Manager, Broker, Dispatcher. Sales

Finance Accounting / rebates

EVS

2002 to 2003

Title/Liens: 2002-2003

• Selling both new and used cars

• Sell finance and related products to clients.

• Marketing and promoting vehicle add on such as Finance and Insurance Protection

• Demonstrating vehicles to clients, explaining their features and going for test drives

• Meeting customers face to face and holding sales discussions about cars with them

• Negotiating the terms and conditions of a sales agreement with prospective clients

• Preparing sold vehicles for customer delivery by having them serviced & cleaned up

• Liaising with the showroom body-shop to ensure that vehicle repairs are done asap Getting involved in various company-wide advertising and promotional activities 5 Explaining car finance options to customers in a clear and understandable manner Car Sales

EVS

2001 to 2002

Do all sales aspects from start to finish. No BDC Sales persons did their own customer service to bring in customers, along with walk ins.

Assistant Body Shop Manager

GMC

1998 to 1999

Assist the Body Shop Manager

• Manage body shop clerk & technician staff

• Assisting with scheduling, payroll, inventory & tool needs

• Ensure technicians work-flows are going smoothly and customer needs are prioritized

• Manage technicians productivity

• Document all repairs & orders properly

• Interact with external vendors on parts inventory

• Oversee vehicle washing, waxing, revitalizing processes Participate in developing a proper repair plan for each vehicle

• Forecasts goals and objectives for the department and strives to meet them

• Hires, trains, motivates and monitors the performance of all body shop employees

• Prepares and administers an annual operating budget for the body shop

• Directs and schedules the work of all body shop employees Establishes and maintains good working relationships with insurance adjusters

• Establishes and maintains good working relationships with customers to encourage repeat and

• referral business

• Implements aggressive marketing plan to increase body shop business Monitors technicians' daily productivity reports and corresponding payroll records Gives fair estimates on costs and time required for body work 3

• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed

• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of

• completed jobs for thoroughness and quality

• Checks quality of completed work

Handles customer complaints immediately and according to dealership's guidelines

• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly

• and filed or distributed to the appropriate parties Controls accounts receivables for body repair work Understands, keeps abreast of and complies with federal, state and local regulations that affect body

• shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary

• training

Ensures that proper safety equipment is available and being used properly

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed

• Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed

• assets to ensure long-term usage and value

• Keeps abreast of new equipment and tools available and recommends purchases

• Ensures that the work areas and customer waiting area are kept clean

• Attends managers meetings

Maintains professional appearance

Other tasks as assigned

Education

High school diploma in General Art/ Music/ Science Kewaskum High School - Kewaskum, WI

September 1987 to May 1991

BA in Criminal Justice

Jewish Community Center

Skills

• ACCOUNTING

• RECONCILIATION

• ADP

• EPIC

• BLENDING

• Data Entry

• Customer Service

• Shipping & Receiving

• Dispatch (5 years)

• Office Administration (5 years)

• Office Management (5 years)

• Logistics Management (4 years)

• Logistics (5 years)

• Logistics support (5 years)

• Microsoft Office (8 years)

• Excel (8 years)

• Auto Estimating

• Environmental Services

• Auto Body Repair

• Business Development

• Patient Care

• Accounts Payable

• Automotive Repair

• Management

• Accounts Receivable

• Microsoft Outlook

• QuickBooks (7 years)

• Typing

• Windows

• Leadership

• Operating systems

• Bookkeeping

• Home Care

• Laboratory Experience

• Experience Administering Injections

• Quality Assurance

• Medical Billing

• Hospital Experience

• Payroll

• Help desk

• Analysis skills

• Manufacturing

• Technical support

• Budgeting

• Forecasting

• Telecommunication

• Retail sales

• Sales

• Retail management

• Medical Terminology

• Negotiation

• Salesforce

• Communication skills

• Salesforce

• Customer retention

• Research

• Filing

• Construction

• Conflict management

Certifications and Licenses

Driver's License

CPR Certification

Assessments

Inside sales — Proficient

May 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

June 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

● Excellent communication skills

● Proficient knowledge in the Epic

● Reynolds & Reynolds accounting system

● ADP System

Proficient computer skills on Mac & PC

Proficient with medical terminology

WORK EXPERIENCE

Production- and Shipping Assistant

Pravada Private Label

09/2015 - 10/2016

Assist with daily production within the private label skin care. Perform the proper fragrance ratios as blending the product, per specifications, filling, along with:

● labeling the appropriate bottles, packing, not limited to any duties as needed to get the product

● shipped on time.

● Assist others within the team with setting up products and equipment.

● Work on sample orders, quality control, making sure products are shipped timely and efficiently.

● Always ensuring that only quality products are shipped out, keeping up to Pravada standards. Constantly cleaning, washing, and disinfecting as needed (mixing tools, floors, tables, equipment, etc.).

Work efficiently and respectively with all employees. 1

Home Health Care Nurse

Complete total Caregiver (through the VA program)

Self Employed

Spouse caregiver / Fiduciary

05/12/2004 - 04/14/2014

● In-home care services

● Directs, initiates, and implements a patient care plan in a home care environment

● Health Assessments

● Dressing changes

● Ostomy/colostomy teaching and management

● IV management

● Medication reconciliation and reports to Doctors and Pharmacists

● Medication administration

● Injections

● Heparin flushes

● Foot care

● Management of urinary catheters

● Management of tubes, drains and bags

Contact this candidate