Mr. Kelvin Griffin, Jr.

Indianapolis, IN *****

317-***-**** mobile

ad03rw@r.postjobfree.com

PROFESSIONAL SUMMARY

Efficient, detail-oriented seeking employment in an area related to counseling, education or mentorship. Active listener with proven ability to maintain composure under high stressful situations. Works especially well with youth and young adults to achieve corporate and individual goals. Exceptionally strong organizer who is skilled in establishing priorities and creating a plan of action to accomplish goals. Resourceful problem-solver. Effective communicator with proven ability to relate well to customers, peers, and leadership. Disciplined self-starter who is always seeking new information to improve level of service provided to others HIGHLIGHTS OF QUALIFICATIONS

15+ years of Pastoral Care Experience

20+ years of Customer Service

experience

Educator in both elementary and middle

school setting

Proven ability to work with others to

achieve a goal

Extensive experience responding to

complaints and resolving problems

Ability to work under pressure efficiently

and effectively

Exceptional

communication/interpersonal and

organizational skills

Handle, correspondence, and inventory

control

EXPERIENCE

Registration Specialist Jan 2022-Present

IU Health

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.

• Generates a clear financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.

• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.

• Answer incoming calls and direct patients and visitors appropriately Title 1 Instructional Assistant Oct 2018-Jan 2022

MSD of Pike Township (Lincoln Middle School and New Augusta North Public Academy)

• Provides direct instruction and assessment in small group and individual settings.

• Completes assessments, grading, planning, and conferences within appropriate timelines.

• Responsible for carrying out the lesson plans of the teacher while substituting and meeting the duties of teaching as outlined

• Following the lesson plan designated by the teacher while substituting in accordance with district's philosophy, goals and objectives.

• Meeting and instructing assigned classes in the locations and at the times designated.

• Established and maintained order in the classroom in order to create an environment conducive to effective learning.

Mental Health Technician Nov 2017-Aug 2018

Resolute Residential Treatment Facility

• Interact with, monitor, educate, and assist patients in the performance of activities of daily living in accordance with the goal and objectives identified on the individualized treatment plan.

• Interact appropriately with patients, visitors, family members and providers in a confidential, therapeutic, ethical and responsible manner.

• Utilize safety management, emergency procedures, and nonviolent crisis prevention intervention in crisis situations.

• Assist with inventory and general maintenance of supplies, facilities, and equipment.

• Transport patients to and from appointments and community outings.

• Observe, communicate and document behaviors.

Customer Service Representative (Patient Advocate) Apr 2010- Mar 2017 Express Scripts

• Handled customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.

• Worked to research and resolve problems in a timely manner.

• Assisted members in understanding and maximizing the use of their pharmacy distribution program.

• Used computerized system to gather information and respond to questions.

• Documented issues and resolutions in a common database. EDUCATION & CERTIFICATIONS

Education

Ben Davis High School

Cross Roads Bible College

Associate of Arts in Ministry and Leadership

Certifications

Ordained Minister of the Gospel

National Baptist of Congress Christian Education Licensed Teacher Old Testament Survey I & II

New Testament Survey I

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