Tracell Dionne Cage

Jacksonville Beach, FL 904-***-**** ad03ru@r.postjobfree.com

Work Experience

Kforce Inc Jacksonville, Fl

Client Relationship Associate Mananger Hybrid January 2023-Present

Collaborate with cross department teams to help clients leverage our services

Build valuable relationships with IT Managers, VP’s, HR, C-Level leaders to deliver best practices with all onboarding and staffing solution

Schedule and conduct client meetings to introduce new clients to the value of Kforce

Negotiate with clients to establish appropriate bill rate, contract terms, and fees

Conduct follow-up activities with clients to ensure customer satisfaction

Identify opportunities through client contacts and consultants through relationship building

Prep and debrief clients by providing coaching and advice to client through interview process

Work closely with Talent Delivery associate in efforts related to candidate activities including quality assurance, candidate follow-up candidate retention and extension, lead generation, marketing, and assignment end

Uniti Fiber Jacksonville, Fl

Enterprise Account Executive September 2021-November 2022

Responsible for new customers thru cold calling, emails, door knocking, networking, and social media.

Managed meetings via in person, Webex, Zoom and presented solutions to customers.

Followed process to complete proper documents

Worked closely with management, engineers and infrastructure

Hargray Fiber Jacksonville, Fl

Account Executive February 2021-August 2021

Using Outreach to reach prospects and for customers relationship management

Cold calling, emails, door knock potential customer

Used LinkedIn navigator for company decision making and company information

Product knowledge of telecommunications

Progressive Insurance Company Jacksonville, Fl

Claims Adjuster June 2018-Feburary 2021

Meet or exceed daily performance metrics

Complete vehicle damage estimates and assess quality of repair

Engage with clients and vendors to negotiate settlements, manage conflict and manage costs •

Perform client surveys and document work with high degree of accuracy

Identify indicators of fraud and collaborate with senior management for investigation and resolution •

Served on Catastrophe Team in preparation for national disaster response

Manage a variety of personalities and perspectives to reach a personal and company goals

Estimator August 2017 – June 2018

Assessed property damage and crafted estimates in a timely manner

Recognized for the quality and accuracy of my work

Recognized by Special Investigation Unit for my work in a fraud investigation

fast-paced environment with repair shop and customers

Claims Adjuster Sept. 2016 – July 2017

● Investigated insurance claims, scenes of accidents, police reports, coverage,

customer statements, property damage, fraud, comprehensive,

● Confidentiality of claims for the company and customers safety.

● High volume of intake of claims and worked independently and in team settings.

● Communicated the process of the claims with customers from start to finish and monitored the repair process with the repair shops, field representative, vendors and possible total losses.

Sneakers Restaurant Jacksonville Beach, Fl

Professional Server Oct. 2007 – Oct. 2018

Worked effectively and efficiently to provide exceptional customer service to patrons.

Trained new employees and assisted management as needed

Handled cash and credit cards

Monitored safety of employees and customers

Education

University of North Florida Bachelor’s Degree in Criminal Justice, 2015

Florida State College of Jacksonville Associate Degree, 2013

Additional Skills

Software: Microsoft, Excel, PowerPoint, Webex, Zoom

Communication: Conflict resolution, Interpersonal relationship

Business development. Time management, multiple tasking,

Extracurricular Activities

Beaches Rotaract

Ponte Vedra Rotary

Ladies Executive Golf Society

Jax Chamber IT council

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