Kim Bezrucik

San Antonio, TX ● 210-***-**** ● ad03rl@r.postjobfree.com ● (1) Kim Bezrucik LinkedIn

Pursuing opportunities in Employee Development, Training and Operations Management Highly skilled, result based professional with expertise in strategic planning, training and recruiting, process and product development and leadership. A dynamic communicator who is equally effective in a group or one on one setting. Strong cost-effective and efficiency-oriented individual with solid critical analysis and astute problem solving skills. Quickly adapts to new and challenging environments. Best Practices Change Management Continuous Process Improvement Cross-Cultural Team Building Multi-Functional Team Management Policies & Procedures Production Planning Process Development Product Development Program Development Client Relationship Management New Product Introduction Employee Development Leadership Assessment Leadership Development Professional Work History

Guaranty Bank and Trust, Addison, TX (remote) (2022-Present) Operations Manager/Vice President

• Oversee processing, closing, underwriting, and shipping while maintaining a full underwriting pipeline.

• Evaluate and make recommendations on complex loans for borrowers with high balance loans. Maintain relationships with internal customers to ensure loans are completed in a timely manner.

• Develop and implement proficient processes and procedures.

• Maintain appropriate records and documentation under specified security controls.

• Analyze and approve loans for sale in the Secondary Market by following Fannie, Freddie, FHA, and VA guidelines.

Texas Partners Bank, San Antonio, TX (2021-2022)

Operations Manager/Vice President

• Provided oversight to employees in five different roles while remaining in production.

• Created Service Level Agreements with all roles within the department to ensure deadlines were met.

• Developed processes and procedures in accordance with regulatory guidelines and company objectives.

• Worked with Executive Staff on the development of new products and trained all staff on new products.

• Utilized lean methodologies to create process efficiencies to reduce turn times and enhance the customer experience.

• Reviewed contracts and renewals and managed the vendor management processes for the department. Broadway National Bank, San Antonio, TX (2016-2021) Operations Manager/Vice President

• Provided training to all roles on new systems, new procedures, and compliance.

• Analyzed new software to create efficiencies and participated in software selection.

• Created and maintained Residential Mortgage Lending Procedures and Policy and Departmental Training Manual.

• Provided coaching and counseling to those employees in need of assistance.

• Recruited, interviewed and selected new hires and provided oversight for onboarding.

• Completed all internal and external audit questions while maintaining minimal findings.

• Prepared monthly compliance reports including the HMDA LAR and Monthly Adverse Action reports. Wells Fargo San Antonio, TX (2008-2016)

Lending Manager/Bankruptcy Team/Specialty Units (2013-2016)

• Ensured that group customer service standards were met and unit procedures were current and in compliance with government and Bank regulations.

• Maintained appropriate records/documents under specified security control; created and maintained programs and reporting.

• Assisted in hiring, firing, setting performance standards, training, writing/conducting performance review and employee development.

• Maintained court compliance as well as prioritizing all CFPB metrics with accordance to both internal and external policies and procedures.

• Responsible for identifying instances of fraud, completing fraud reviews, and communicating denials due to fraud to external customers.

• Identified training opportunities and assisted in training delivery. Team Lead/Escalation Unit (2011-2013)

• Acted as Work Director and team lead for five teams and assisted underwriters with pipeline management.

• Worked with various internal agencies, primarily with Office of the President and the CFPB, to research and evaluate elevated issues, specifically in regard to compliance and regulatory issues.

• Completed reports as applicable. Maintain excellent quality with no material findings while still maintaining or exceeding production goals. Coach and counsel new employees in underwriting processes and procedures as needed.

• Conducted monthly trainings on new products, processes, or other subjects. Acted as Subject Matter Expert for all income-related questions or concerns.

Underwriter III/Multi-Million Dollar Team (2009-2011) Consumer Loan Underwriter/FHA/FNMA/VA (2008-2009)

Prior Positions

Loan Processor/HELOC Unit, Wachovia Mortgage

Education & Training

Bachelor of Science - General Chemistry, University of Texas at San Antonio Lean Methodology