Jyoti Gurnani

Tel #: 313-***-**** / Email: ad03r0@r.postjobfree.com

Linked In: https://www.linkedin.com/in/jyoti-gurnani-89021b4/

Qualification Summary

A dynamic, logical thinking, performance driven IT professional, with 10 plus years of total IT experience. Last 8 years as Agile Scrum Master and 5 years of Project Management and also 8 years as Business Analysis in the Banking, Health, Automotive, and Medical Industry, SharePoint 2013 Migration Activity. Possess full knowledge of Software Development (SDLC) process including requirements definition, prototyping, Proof of concept, design, implementation, testing and support. Familiar with current industry standards such as HIPAA, SOX, Title 21 CFR Part 11 Electronic Records; Electronic Signatures. As a Business Analyst conducted interviews with key business users to collect requirement and business process information. Gather Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Gathered Business Requirements and prepared Business Requirements Document.

Technical Skills

Certified Scrum Master, Scrum Board, Kanban Board, TFS, JIRA (ALM Tool), Confluence, CI/CD, Test Driven Development (TDD), and Behavior Driven Development, MS Office suite, Sales Force, Service Now, Pega PRPC, SharePoint 2013 Migration Activities / SharePoint 2010 / Moss 2007 (Experience in designing Site Template, Audiences, Security, Sharepoint Sites, Custom Lists, Libraries, Custom Web Parts, Site Columns, Used Quest Web parts for Dashboards, Master Page Layouts, Custom Document Library, Excel Services, Business Data Catalog, Microsoft InfoPath Forms, also used Sharepoint Designer Toolkit for building Custom Master Pages).

Agile Methodology

Lotus Notes Database Design / Programming Web Development Unit / System Testing Business Rule Implementation / Business Analysis –MS Visio, MS Project, Borland CaliberRM, Rational—Clear Quest and Requisite Pro, MetaVance –Claims Processing, Claims Adjudication.

Education: BE (Bachelors in Instrumentation Engineering), Bombay University, India

Certified Scrum Master (Certification ID: 879***********) from International Scrum Institute

Professional Experiences:

Everest Reinsurance: March 2023 - Present

Role: Agile Scrum Master / Project Manager

As an Agile Scrum Master worked on Master Data Management MDM Data Distribution team running the daily standups, preparing for PI planning, working on the Features and stories aligning with other scrum masters to see everything is aligned as per the milestone

Running other scrum ceremonies of Sprint Planning / Sprint Demo and Sprint Retrospectives

Coaching the team to update the JIRA board and confluence pages.

Under this MDM project, the core distribution team had to work on different APIs / moving data from different sources to data lake and then sending the data to downstream apps through.

Working on the CI/CD pipeline to get the data in the format as requested by the teams.

Also performed QA testing, coordinated test results vs expectations and rolling out the project into production.

Also used SharePoint List and libraries and updated the content types of SharePoint sites that were used as document repositories.

As a Project Manager updating the weekly decks of the work that was performed on MDM projects, onboarding new resources, setting up new Azure servers coordination and facilitating meetings with architecture / technical teams and maintaining technical meeting notes.

Bank of New York Mellon:

Role: Agile Scrum Master / Project Manager/Engagement Manager

Date: Nov 2019 to March 2023

As an Agile Scrum Master / Project Manager---Working on Master Data Management Group and managing –3 Projects ---ProGo (Product Governance), MD4 Data Distribution and MD4 Dev Ops and Risk & Resiliency as an Agile Scrum Master –Also. My role on a day to day basis has been to run the Daily standups with the Scrum team to get on speed with the stories, and Acceptance of Done met as per the requirements and any impediments that comes across to solve those in a timely manner. Review Sprint Planning Meetings, Do periodic Backlog grooming and facilitate the Sprint demoes with the Business and also document the feedback and add them in backlog to be picked up later during the upcoming sprints.

Ensure that the Scrum teams are accountable, self-served, and empowered and yet has solid processes and excellent discipline following Agile principles.

Champion and manage weekly grooming sessions with the teams, ensuring backlog items are estimated, ready-for-work and maintained.

Work with development team and Product owner/s to create a collaborative environment.

Used Azure Dev Ops including Elastic Search and CI/CD pipeline for Automation.

Used Test Driven Development Approach and Behavior Driven Development Approach.

Used JIRA In this Project as a tool to capture Requirements and manage the Scrum Board.

Participation in the SAFe Community practice to share and learn new agile concepts.

Reporting charts –Burn Down and Velocity charts shared with the leadership team.

Also Worked as a Scrum Master on USD Modernization Project in the Global Payments group under Treasury from –Nov 2019 – April 2022 -- This is/was a huge project and we have different streams and currently involved as a Scrum master on the Processor part of USD Modernization Project. Pega PRPC was used as a backend here.

Maintained and Managed Agile Scrum Best Practices Page in Confluence. User Stories were documented in Kanban. Created Sprint burndown charts and Velocity charts for the Leadership team.

As an Engagement Manager: Provided vendors with timely status updates, Prepared and analyzed productivity and efficiency report and entered those in TPGA (Third Party Governance Application). Documented quarterly Score cards with Vendors and also maintained Third Party Executive Oversite Meeting minutes.

Reviewed performance KPI’s all services and / or products provided by the third party. Also reviewed any aggregate performance issues or escalated unresolvable issues. Confirmed any current actions that had been agreed to remediate performance issue and track resolution of performance issues. Reviewed other ongoing monitoring events and findings as such as Periodic Risk Review (IRP) Results, Review issues of non-compliance with contractual obligations and any contracts nearing expiration (i.e. pending contract expirations and renegotiations).

As a Project Manager ---Run the Project with weekly status meetings/ Complete all PM artifacts required and documented and uploaded in PPM. Maintain the weekly Health Check and Project Status Comments in PPM. Run the Project with all phases and milestones achieved –from PTD, PTB, PTO and finally delivering and deployment in Prod and successfully closing the project in a timely fashion.

Followed full Project Life Cycle Management.

CAPGEMINI Inc. (Client: Horizon Blue Cross Blue Shield of NJ) July 2019 – Oct 2019

Business Analyst / Scrum Master

As a Business Analyst: Worked as a Business Analyst on existing Member Services Portal of Horizon Blue Cross Blue Shield of NJ. Day to day activities included gathering requirements at a high level and documenting them in JIRA / Kanban and also documenting the Definition of Done too in Acceptance Criteria, pertaining to enhancements to the current portal.

Facilitated the UAT Testing with the Business to get their sign off for rolling out to Production.

Also helped and was involved in Mobile testing IOS testing of the Member Portal App.

Worked on data integration using different APIs with Master data management

As a Scrum Master my role has been running the Daily Scrum Meeting, doing Backlog Grooming with the IT team and Business and demoeing the current Sprint with the Stakeholders, and any feedback –created were documented back in Product Backlog. Also on a regular basis was resolving any impediments that the Scrum team faced, resolved it in a timely fashion.

GENERAL MOTORS (GM) — Corporate Solutions October 2012-July 2019

Agile Scrum Master / Project Manager / BA

As an Agile Scrum Master ---Working on various projects as an Agile Scrum Master, duties include—Facilitate Sprint Planning, Sprint Demos, Daily/ Weekly Standups, Sprint Retrospective, Cleared impediments within a project by getting them answered in a timely fashion in order to deliver Sprint goals.

Worked on Salesforce application IT live Scheduler as a Scrum Master — wherein coached the team to betterment use of JIRA with daily comments and importance of updating the tickets on an ongoing basis.

Mentors the team in using Scrum Processes and in making regular updates into TFS for each Project for better visibility. Worked on various projects too along with doing BA responsibilities as Product owner.

Enforced rules of scrum, chaired key meetings, and challenged the team to improve its process.

Conducted Product backlog prioritization, refinement and sizing using planning poker, sprint planning, daily scrum, sprint review and retrospective, definition of “Done”, determining velocity, Burn-down chart, TDD, BDD, pair programming, refactoring, and release plan. Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.

Used and Managed Product Backlog in TFS for all Project / Requirements / Test Cases Documentation as an Application Life Cycle Management Tool for all development activities.

As a Project Manager Also working as an IT Project Manager for IT Live Scheduler and Work Smarter Program. (This was one of the major and big projects for our CIO to help end users to achieve better productivity at work).

Used HPs tool PPM to coordinate the resources and Project Task assignment in PPM. Also used PPM to manage the Project Dates and health of the Project.

Used PPM to record hrs for each project per resource.

Added % of allocation for each project resource per project in PPM. Updating and adding different Milestones as per the project progresses. Reports were run in SAP Tool from PPM to manage the hrs used by each resource verses the % allocated hrs per week for the particular project.

Coordinated with the DBA’s and Service Engineers from procuring the Hardware / Software and ensuring the different tasks being completed ON Time with output being a flawless product.

Also worked and coordinated on obtaining the 5 Stars for the IT Live Scheduler and worked with the Architect from ARB to Glenda Onboarding, App360 and finally to see it in the report of SharePoint 5 star site.

IT Live scheduled app is a salesforce CRM app to reduce the number of calls coming in and make it self explanatory app.

Also worked and resolved impediments coming across and scheduling status meetings / Weekly standups to see the progress of the project.

Putting in Change tickets with the Ops team to get the smooth deployments in a timely fashion.

Managed Resources in PPM and assigning tasks to the individuals for them to report time and also bi-weekly getting reports of the Resources in the SAP system to baseline the hrs put into the report for the Management if required.

Managed all the tasks in Galileo / optimized the project and went through all the phases of the Project and deliverables Completed and tracked.

Conducted timely Tollgate decks and meetings to move smoothly and document the different phases of the project.

Project Log was created on timely fashion and uploaded on a Project site for documentation.

As a Business Analyst--- worked on various Migration Projects as Sr. Business Analyst–pertaining to Legacy Lotus Notes Apps and moving them to either SharePoint based Solution or as a Custom App.

Completed Common Name Project as part of People Finder Decommission. Worked as a PM / Scrum Master/BA on the Project. Coordinated various tasks following GM Enable SDLC Process from Project Planning to Project Execution and finally deploying the same. Worked with various Engineering / Architecture teams/ Development team to get this project completed and in time for deployments as of 11/20/2015.

Completed the Allison Powertrain Lotus Notes to SharePoint Migration Project. Worked as a BA and also filled in gaps as a Project manager –coordinating with Business and getting Sign Offs on Requirements and coordinating with the Developers and Architects in order for completion of the Project.

STATE OF NEW JERSEY – Dept. of Human Services-Hamilton, NJ June 2012-September 2012

SharePoint Business Analyst 2010

Gathered requirements and met with state SME’s for current SharePoint sites to support Managed Health Care.

JIRA was used as a Requirements Management tool and also to capture Test Cases / Test Scripts and Defects were recorded.

Created Out of the Box SharePoint Team sites, created Dashboard look for the home.aspx page.

Also conducted workshops for training in how to use the Managed Health care Team site. Documented the training doc.—specially the Navigation for the State users.

Participated in JAD and RAD sessions with the Developers and facilated user training with Business Users

PFIZER INC., -Peapack, NJ Dec 2011-June 2012

SharePoint Business Analyst MOSS 2007/2010

As a Business Analyst, attended meetings with respective SME’s to gather high level requirements for the current SharePoint Site and New site creation

Participated in JAD sessions with the Team.

Involved in software development life cycle (SDLC) of the application from start to end from planning, designing, developing, testing (UAT), checking and doing design analysis based on the standards followed here at Pfizer.

JIRA was used as a Requirements Management tool and also to capture Test Cases / Test Scripts and Defects were recorded.

Facilitated User Acceptance Testing with the Business Users.

Created process models using MS Visio, and also used Screen Snapshots for SharePoint site.

Supporting various team sites within Pfizer –specially the AQRT site (Access Quality Review Team Site)…This site was originally developed using MOSS 2007, and helped in the migration of SharePoint 2010. Got the requirements from the Business User to enhance this SharePoint site for better usage and make it as user Friendly as possible...Created a BRD, and coordinated with the developers in the offshore team to work on the enhancements...After the development, involved in testing of the site.

Also helped in creation of OOB functionality that SharePoint 2010 offers.

Resolving and coordinating with the offshore developers and SharePoint server team members for the issues that were raised during

Previous Experience

JP MORGAN CHASE - Jersey City, NJ

Role: SharePoint Business Analyst - Migration specialist

Nov 2010 - Nov 2011

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