Joseph Harris

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Oklahoma City, OK

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CAREER OBJECTIVE

Highly organized technician talented in promoting safety, work engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complete computer problems. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working employee with customer service, multitasking and time management abilities. Devoted to giving every customer a position and memorable experience.

SKILLS

Excellent problem-solving and critical thinking skills.

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Technical proficiency with computer hardware and software.

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Ability to troubleshoot and diagnose technical issues.

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Experience with installation, configuration, and maintenance of computers.

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Good written and verbal communication skills.

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The ability to stay up to date with latest advancements in hardware and software.

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EXPERIENCE

DESKTOP SUPPORT TECHNICIAN 24 YEARS EXP

MidFirst Bank, December 1999-October 2023

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Modify and customize commercial programs for internal needs

Oversee the daily performance of computer systems

Prepare evaluations of software or hardware and recommend improvements or upgrades

Answer user inquiries regarding computer software or hardware operation to resolve problems

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Inspect equipment and read order sheets to prepare for delivery to users

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Enter commands and observe system functioning to verify correct operations and detect errors

Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Order defective computer parts

Support 1500 computers

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EDUCATION

ASSOCIATE DEGREE IN COMPUTER SCIENCE CERTIFICATE COMPUTERS

Oklahoma City Community College, Francis Tuttle Technology, January 1998

REFERENCES

References available upon request