Edna Nichols

919-***-**** ad03qy@r.postjobfree.com Raleigh, NC 27616

SUMMARY

Motivated and driven team member that pairs hard work and productivity with results-based approach to add value to leading credit collections departments. Experienced, yet willing learner of new processes, in order to contribute to organizational success. Trained Credit Analyst with the capability to be influential in a diverse work culture that can predict future risk behaviors. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures.

SKILLS

• Information verification

• Oral and written communication

• Credit analysis

• Clerical Skills

• Team management

• EDI Systems

• Supervision/Management

• Communication

• Organization

• Analytical Processing

• Customer Service

EXPERIENCE

Credit Collections Specialist, Parata, December 2019-January 2023 Durham, NC

• Researched delinquent accounts to identify key contact details, current phone numbers and email addresses.

• Email invoices/statements in timely manner to resolve accounts.

• Maneuvered through gate keepers to get to key stakeholders to secure delinquent funds.

• Minimized total number of delinquent accounts through research, contacting the customer

• Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Credit Analyst, IQVIA, January 2018-December 2019

Durham, NC

• Reviewed customer financial data to ascertain level of risk involved for extending credit.

• Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Improved operations by working with team members and customers to find workable solutions.

• Processed credit card payments

• Updated master collection files

Credit Collections Analyst, Teleflex Medical OEM, June 2011-April 2016 Durham, NC

• Accepted and processed customer payments and applied toward account balances.

• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

• Interfaced with customers to bring accounts current with suitable repayment plans.

• Oversaw disputes resolution and reconciliation for 300 client accounts.

• Portfolio 5.1 million

• Partnered with cash application team and credit manager on timely and accurate posting of remittances.

• Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

EDUCATION AND TRAINING

Some College (No Degree)

Over 20 years of field experience

Business Admin/Secretarial Sciences, Rutledge Business Jr. College, Raleigh, NC ACCOMPLISHMENTS

• Drove 59% improvement in 6 months profits through aggressive collections and problem solving

• Consistently maintained high customer satisfaction ratings.

• Top 5 ranked collectors

CERTIFICATIONS

• Yellow Belt 2014

• DSO

• Great Plains

• Sales Force

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