MARIA OJEDA-ACEVEDO

E: ad03qo@r.postjobfree.com

P: 917-***-****

A: 1903 Radcliff Avenue, Apt. 1B

Bronx, NY 10462

PROFESSIONAL SUMMARY

Highly skilled and enthusiastic professional with a Master’s degree in Health Administration and more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. WORK HISTORY

New York Presbyterian Medical Group – Practice Manager Queens, NY • 06/2021 - Present

Manage the daily financial and operational facets of a endocrinology practice.

Ensure the practice meets the organizations quality, productivity and financial goals.

Create, analyze, and submit to Director monthly administrative and financial statistics reports with variance data.

Manage operating budgets throughout year

Ensure appropriate equipment and other required resources are available to support service delivery goals in the most cost effective manner.

Responsible for timely charge entry and ensuring accuracy of all data entry of registration, billing and coding into the practice’s billing system.

Recruit, train, supervise and evaluate staff; handle conflict mediation and resolution.

Credentialed, re-credentialed, and maintained updated files for all professional staff.

Managed bi-weekly payroll for over 20 employees, as well as insurance matters, workman's compensation and compliance reporting.

Create an environment of teamwork within the practice – holding regularly scheduled staff and team meetings.

Ensures appropriate on boarding processes/check lists are completed or all new hires.

Assure delivery of high quality medical support services are delivered consistently, efficiently, and in a timely manner.

Participate in medical assistance internship program as well as with summer youth progam in our practice.

The Endoscopy Center of New York - Business Manager New York, NY • 01/2019 - 05/2020

Managed the daily operations of the business and front office of an outpatient surgery center.

Oversaw the financial aspects of the Center including purchasing and payroll, adherence to budgets, review of monthly financial data and ensured that all policies were followed.

SKILLS

Payroll

Budgeting

Operations management

Employee management

Customer Relationship Management

Referral management

Reimbursement tracking

Marketing

Medical personnel recruitment

Policy Development

Medical billing and payroll

Process redesign

Electronic health records

EDUCATION

Master of Health Administration

University Of Phoenix

Bachelor of Science

New York University

MARIA OJEDA ACEVEDO

Credentialed, re-credentialed, and maintained updated files for all professional staff.

Ensured services were in compliance with professional standards, state, and federal regulatory requirements.

Communicated with customers and vendors positively with particular attention to problem resolution.

Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.

Managed bi-weekly payroll for over 40 employees, as well as insurance matters, workman's compensation and compliance reporting.

Columbia Presbyterian Medical Center - Practice Manager East New York, NY • 07/2016 - 07/2018

Managed the day-to-day operations and clinical support of a high volume gastroenterology practice including three satellite offices.

Oversaw front end revenue cycle operations of scheduling, registrations, insurance verification, referral/authorizations and cash management.

Handled supervision of CROWN tasks and CROWN unfinalized notes.

Supervised team of 22 office personnel.

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays. Mount Sinai Beth Israel Comprehensive Cancer Center - Practice Manager New York, NY • 10/2010 - 07/2016

Headed the management of a high-volume multidisciplinary practice promoting superior oncology care for 350-400 weekly adult patients through supervision of administrative and clinical staff.

Managed the operations of the registration department.

Recruited, hired and coached employees to offer high-quality, cost- effective care to all patients.

Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Developed and maintained electronic record management systems to analyze and process data.

Assessed processes and procedures, complying with OSHA and HIPAA regulations.

Maintained database of patient activity, resource utilization, budget variances; identified trends and patterns for analysis and actions.

Spearheaded the implementation of H-Link and Televox System resulting in more involvement with patients.

ADDITIONAL INFORMATION

Fluent in Spanish. Knowledge of EPIC, ADP, Kronos, GMed, Healthstream, HR Cloud, Silversheet, Dialog Health, Provation, IDX Webframe, Eagle, E Clinical Works, CROWN, Invision, Softmed, Cyberlab, Powerpath, IDX Radiology, Webtime, Oracle, Excel, PowerPoint and Windows. proficient in Microsoft Word. Experienced in No-fault, workmen's compensation, 3rd party reimbursements, HMO and capitation.

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