Customer Service Retail Sales

Detail-oriented professional with **.*+ years of experience and a proven knowledge of customer loyalty, merchandising, and retail sales. Aiming to leverage my skills to successfully fill the role at your company. E X P E R I E N C E

DICK'S SPORTING GOODS, BARTONSVILLE, PA

Apparel Lead/CSS, Aug 2019 - Present

• Assisting the store management team with general supervision in the store.

• Organizing and merchandising to the company standards. Consistently promoting the company warranties, scorecards, and store credit cards.

• Answer customers’ questions about products, prices, availability, product uses, and credit terms.

• Recommend products to customers, based on customers' needs and interests.

• Take photographs of displays.

• Dress mannequins for displays.

RAINBOW USA, MOUNT POCONO, PA

Store Manager/Area Manager, Feb 2013 - May 2016

• Maintaining a low shrink goal of .07%-.03%.

• Promoted to a higher volume store, to overlooking multiple stores in the district.

• 6,800sq ft and $834,000, to 6,600sq ft $930,000.

• Store operations.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Instruct staff on how to handle difficult and complicated sales.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

• Resolve customer complaints regarding sales and service. DEB SHOPS INC., STROUDSBURG, PA

Store Manager, Oct 2006 - Oct 2011

• Resolve customer complaints regarding sales and service.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Instruct staff on how to handle difficult and complicated sales.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Assign employees to specific duties.

• Enforce safety, health, and security rules.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Formulate pricing policies for merchandise, according to profitability requirements.

• GPA: 3.0

E D U C AT I O N

NORTHAMPTON COMMUNITY COLLEGE TANNERSVILLE, PA

• Extracurricular Activities: WESL Board

C E R T I F I C AT I O N S

• Pennsylvania Child Abuse History Certification

• CDC Heads Up

References available upon request

R E F E R E N C E S

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