OBJECTIVE:

Seeking to obtain a career/educational opportunity that will enable me to further enhance and use my work experiences, educational background, interpersonal skills, and information technology industry whereby to also enable the organization

PROFESSIONAL SUMMARY:

Dedicated professional with more than twenty-five years of professional information technology (IT) and customer service experience.

These years of experience also include completing a bachelor’s degree in system programming, a master’s in information science along

with health informatics certification; all from North Carolina Central University (NCCU) located in Durham, NC. My IT experience also

includes working with computer hardware and software support that ranges from network and stand-alone computer environments along

with attached peripherals. Additionally, worked with mainframe operations, computer project management, systems programming, multiple

systems data migration tasks/projects. These various data migration initiatives involved data science / data analyst. Furthermore provided

client support services, and technical support. Also have the appropriate skills and abilities to relate with individuals on all levels in an

organization including collaborative problem solving and effective use of resources to manage project completion within determined

Timelines. Also, I understand the functionality of health information management and electronic medical record systems such as EPIC and

associated ICD-10 coding.

Recently my IT experience was enhanced with Ellucian CRM Recruit during my recent employment at Baltimore City Community College.

EDUCATION:

Capitol Technology University Laurel, MD

● Doctor of Philosophy (PhD) in Business Analytics and Data Science (Expected Graduation Date) 05/2024

North Carolina Central University Durham, NC

● Master of Information Sciences / Health Informatics Certification (Postgraduate) 12/2015

Master of Information Sciences / Strategic Information Management** (The National Dean’s List ’06) 05/2006

Bachelor of Business Administration / Computers and Information Systems 05/1989

Wheeling Jesuit University-Robert C. Byrd Nat’l. Technology Transfer Center Wheeling, WV

Emerging Minority Business Leaders 2004 Summer Institute** (Three Graduate School Credits) 06/2004

EXPERIENCES:

Baltimore City Community College Baltimore, MD

Business Systems Analyst April/2022 – Aug/2023

Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

Improve training and operational procedures within a business to increase efficiency and productivity.

Work directly with clients to understand the individual needs of the business.

Create and present reports to executive team members and shareholders to support recommendations.

Oversee implementation projects from beginning to completion.

Use a variety of data analysis and organization tools to discover the most impactful insights

Provide business analysts on various tasks with identifying challenges within the organization and then implementing certain procedures and processes to overcome them.

Develop and provide problem-solving techniques that are crucial for various tasks.

Use various forms of written and verbal communication to gather information about a business and create reports.

Analysts are required to communicate with team members of all levels.

Provide support of when upgrading, troubleshooting and implementing new hardware programs is one of the requirements of a systems analyst

Service as project team environment to strongly developed organizational and time management skills are important to move a project from beginning to completion.

Manage user account setup for the Ellucian Recruit system.

Central Church of Christ Baltimore, MD

Data Technical Assistant (Volunteer) 08/2020 – Present

Assist with collecting of data for the church various food distribution events.

Create an on-line google form to collect food distribution participants information

Develop and implement data management strategy for collected information

Work with others to create reporting distribution cycle for various reports.

North Carolina Central Univ. (NCCU) - Dept. of Information Technology Services / Enterprise Information Systems Durham, NC

Business and Technology Applications Analyst 08/2002 - 08/2020

Provided system testing of the Argos reporting system.

Developed and implement automated SQL script procedure using Appworx Job Scheduler unlock student accounts.

Provided Technical Lead / Data Migration Services for the Blackboard Analytic system involving multiple tasks and projects throughout NCCU.

Ensured the implementation, continued maintenance, and enhancements of Ellucian computer modules that includes Human Resources

and Alumni/Development.

Developed and implement automated two procedures using Appworx Job Scheduler that unlock student enrollment accounts and loan accounts

Managed of the Banner Database System Maintenance Procedure (BDSMP) Team to maintain database system.

Served as Technical Lead of the NCCU Offices of Human Resources and EPA Services as the university converts into the Ellucian Banner

Oracle database system.

Assisted with managing the maintenance of database management system to ensure university system (Banner 7.x - 8.3) follows vendor system requirements.

Technical Lead for the College Net R25 Scheduling & Facility Management System with respect to data migration.

Assisted with the execution of the annual Accrual Accounting Budget cycle & modified the system from a manual to an automated process.

Developed temporary procedure to process excels data into flat data for submission by the NCCU Payroll Office to Fidelity and TIAA-CREFF.

Served as the department liaison with other areas of the university.

Provided testing and implementation of various software applications

Provided data management of student community services hours which lead to my developing an data extra, transformation, load, and sql scripts.

Provided technical assistance for the ITS department.

EXPERIENCES (cont’d):

WakeMed Operation Center / NCCU-School of Library and Info Science Raleigh, NC

Health Informatics (Practicum) 09/2015 - 12/2015

Reviewed and investigated Health Information Management Coding procedures.

Determined the relationship between Physician documentation to inpatient coding procedures.

Survey of the Epic Systems EHR and review of relevant EPIC terminology and review of Epic HIM workflows.

Completed ICD-10 training based on World Health Organization (WHO) standards.

Received introduction to patient privacy issues and why different levels of system access exist for contracted and full-time employees.

Overviewed of integrated functionality of the Electronic Health Record

Reviewed the data flow from one application to another and generated a comprehensive record of a patient’s treatment and successfully passed the WakeMed ICD-10 coding comprehension assessment.

Completed introduction to clinical documentation improvement efforts and how they improve patient care and provider reimbursement.

NCCU-Dept. of Information Technology Services Durham, NC

Computer Consultant/Univ. Student EMail Manager 01/1996 - 07/2002

• Consulted with end users (Faculty and Staff) to address and resolve their computer technology needs that were software and hardware

related issues within the various university administrative and academic areas.

• Researched end user computer concerns by contacting the companies for the appropriate resolutions.

• Ensured that university computer equipment standards were current with vendors’ current standards. This included Personal

• Computers, Macintosh, Printers, Monitors, Laptops and Mobiles that operated within a network system or as standalone equip.

• Provided Novel Network installation/support of various PC Systems utilizing MS-Windows'9x, NT/2000, and Office Professional XP.

• Installed computer programs that were utilized either via the network system or PC hard drive.

• Served as Lead Technical Installer of computer equipment for two renovated university buildings.

• Managed technical support for about ten buildings throughout the campus for university employees and computer labs.

• Managed the university student e mail system by maintaining system performance and assigned e mail accounts.

• Served as Project Leader that involved upgrading the university’s student e-mail system from a PC based to an internet based.

• Provided student email training sessions for the university multiple student Early Orientation Programs.

• Assisted the students with computing issues during office hours and managed various computer labs.

• Provided software brief training sessions on various computer programs throughout the university.

International Business Machines (IBM) - Micro Computer Support Center Research Triangle Park, NC

Marketing Sales Representative/Product Specialist 08/1994 – 07/1995

Primary Level Support / Product Specialist for the IBM PS/2 E System.

Assistant Product Specialist for the Model 8580 System board Upgrade; Second Level Support.

Analyzed PC hardware/software problems and provided necessary resolutions via telephone.

Managed revision of PS/2 E System Notes and Provided PS/2 E System training sessions/classes for co-workers.

Duke University Medical Center (DUMC) – Central Private Diagnostic Clinic (CPDC) Durham, NC

Senior Computer Operator 04/1990 – 07/1994

Managed the installation of Digital/IDX terminals and plotter printers in associated office throughout the DUMC.

Resolved any technical connectivity issues and maintained a lodge while installing terminals and printers.

Developed and implemented the Alternate Database Backup Procedure to use when the mainframe system data backup would fail and reduce the time to complete system backups before the start of first shift.

Managed the database backup procedures for the Digital VAX/VMS, Novell Networking, and Imaging systems.

Developed a data interphase program (Oper.com) that downloaded multiple claim files for other CPDC offices.

Oper.com was a program that composed of DEC Command Language and MS-DOS Kermit and included computer operation commands.

Provided technical document for staff members to understand the Oper.com program.

Preformed mainframe production processes to generate hospital reports.

Provided technical assistance to CPDC and offices located throughout DUMC.

MANAGEMENT INFORMATION TECHNOLOGY SERVICE SKILLS:

TECHNICAL EXPERIENCES:

Software Systems: Ellucian Recruit system, PL/SQL, Ellucian Banner, Oracle, College Net R 25, SharePoint, Web Focus,

TOAD (data extraction tool used to access Ellucian Banner oracle data), AppWorx Job Scheduler,

SAS Visual Analytics7.1, ICD-10 coding, Vax Focus COBOL, VMS / DCL, MS-DOS,

MS-DOS Kermit, GEMISCH, MUMPS, RPG III (analyzed program system), and Rapid File Transfer

Hardware Platforms: Oracle Server, Novell Network System-4.1, Sun Unix-4.0, MICRO-VAX, IBM S/36 and DIGITAL VAX/MVS

Microsoft Products: Windows: 3.xx, 9x, NT, 200x, XP, VISTA, 8, and 10, and Office Professional Suites: ’97, XP, 200x, & Visual Basic

ORGANIZATION MEMBERSHIPS:

CTU National Society of Black Engineers (NSBE) 09/2021 – Present

NSBE Professional (ID#:264342) 08/2020 – Present

NCCU NSBE (Member 2004 Co-Advisor 2007) 08/2004 - 08/2020

North Carolina Healthcare Information & Communications Alliance, Inc. (NCHICA) 08/2013 - 12/2015

REFERENCES:

Available Upon Request

Extract, Transform, Load (ETL), System Project Management - Systems and Technical Support - Client Support Services – Help Desk

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