Pearline

Friendly Patient Advocate trained in Type software and compliance

requirements. Detail-oriented, hardworking and reliable. Successful

Matthews working with hospital, social service entities and insurance companies

to achieve positive all-around outcomes.

Retired Dedicated Job Title highly effective at getting patients connected with

valuable resources. Technologically savvy and successful managing

large caseloads. Number years of success career experience in large

Contact

hospital environments.

Address Entry-level Job Title familiar with patients rights and assistance programs.

Kansas City, MO, 64109 Friendly team player with talent for operating in fast-paced, dynamic

environments.

Phone

Hardworking and passionate job seeker with strong organizational skills

816-***-****

eager to secure entry-level Job Title position. Ready to help team

E-mail achieve company goals.

ad03kk@r.postjobfree.com Organized and dependable candidate successful at managing

multiple priorities with a positive attitude. Willingness to take on added

Skills responsibilities to meet team goals.

Experienced Job Title with over Number years of experience in Industry.

Follow through Excellent reputation for resolving problems and improving customer

satisfaction.

Excellent

Organized nature

Work History

Excellent

Insurance understanding

2003-09 - Patient Advocate

2013-03

Truman Medical Center- Hospital Hill, Kansas City, MO

Excellent

Assisted patients in understanding individual rights

Verbal and written and responsibilities in regards to care, coverage and

communication payment.

Responded to patient concerns and questions with

Excellent

compassionate and knowledgeable service.

Relationship building Worked effectively with staff from all departments to

coordinate resolutions.

Caseload management

Entered details into computer systems and

Excellent managed database of information.

Offered simple, clear explanations to help clients

Activity monitoring

and families understand hospital policies and

Excellent procedures.

Facilitated communication between patients and

Payment collection

various departments and staff.

Insurance verifying Recommended service improvements to minimize

Excellent recurring patient issues and complaints.

2000-02 - Insurance Agent

2002-04

Reliable Life Insurance, Kansas City, MO

Determined client needs and financial situations by

listening and scheduling fact-finding appointments.

Cultivated new business by offering presentations on

financial well-being to individuals and groups on

term and whole life insurance.

Built relationships with clients using active listening

and issue resolution to provide excellent service.

Spent ample time with each customer, verbally

reviewing and explaining documents for client

comprehension.

Obtained underwriting approval by completing

application for coverage.

Sold auto, home, life and other various insurance

products to individuals and affinity groups within

assigned territory using consultative selling

techniques.

Maintained high standards of customer service by

building relationships with clients.

Responded to customer calls swiftly to resolve issues

and answer questions.

Upsold additional products and services after

identifying customer needs and requirements.

Collected premiums on or before effective date of

coverage.

Calculated premiums and established payment

methods for sales.

Conducted annual reviews of existing policies to

update information.

Met with customers to provide information about

available products and policies.

Created sources for continuous client referrals within

community and with businesses using extensive

networking skills.

Finalized sales and collected necessary deposits.

Displayed consistent, positive attitude towards

customers, peers and other personnel, even during

high-stress situations.

1976-10 - Supervisor

1999-11 Mutual Benefit Life, Kansas City, MO

Applied strong leadership talents and problem-

solving skills to maintain team efficiency and

organize workflows.

Created successful work schedules for each team

member to maintain deadlines and fully staff shifts.

Achieved results by working with staff to meet

established targets.

Streamlined operations to improve process

efficiency.

Set overall vision and provided team leadership.

Developed training, task and process guidelines and

communicated clear and concise directions to

employees.

Evaluated employee performance and coached

and trained to improve weak areas.

Worked with management team to implement

proper division of responsibilities.

Interviewed, hired and trained new employees for

production positions.

Mentored newly hired employees on operating

equipment and safety and developed training

manual to use for reference.

Tracked and prepared quarterly reports to present

to leadership.

Delegated high volumes of work to empower team,

build trust and assist with professional development.

Prepared, calibrated and monitored production

levels to achieve targets.

Coordinated employee schedules to keep pace

with business needs and meet company demands.

Maintained compliance with company policies,

objectives and communication goals.

Handled customer complaints, resolved issues and

adjusted policies to meet changing needs.

Conducted employee evaluations to provide

feedback and set expectations for future job

performance.

Enforced rules and regulations outlined in company

manual to set forth expectations comprehensibly

and consistently.

Education

1971-09 - Diploma: General Studies

1975-05 West High School - Kansas City, MO

1975-07 - None: Business Administration

1977-09 Kansas City Business College - Kansas City, MO

Additional Information

I am use to a fast pace environment and high volume

of telephone calls. A very reliable person as well as a

team player. I have over 45 years of experience. I am

retired and I live alone so I am able to devote my

attention to my work. I am capable of working with no

supervision and have a great care for others.

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