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078********

ad03kb@r.postjobfree.com

Linkedin

Kettering, Northamptonshire

AREAS OF EXPERTISE

Information Management

Office Management

Administrative Tasks

Sales consultancy

Teaching and Training

Retail Sales Associate

KEY SKILLS

All Microsoft Office based applications

S A N E M O Z K A N

A D M I N I S T R A T O R A S S O C I A T E

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PROFESSION

PROFESSION

EDUCATION

Anglia Ruskin University

2003-2005

Leisure and Tourism

Kultur College

2009

TEFL Diploma

PROFILE

A dedicated and detail-oriented Administrator with a strong track record of managing administrative tasks, particularly in the dynamic fields of retail and beauty products. Proficient in organising conferences, meetings, and retail operations, as well as preparing meticulous spreadsheets and coordinating travel plans tailored to the unique needs of these industries. Experienced in applying efficient management techniques to ensure streamlined office operations and enhance the customer experience in the retail and beauty sectors. Committed to delivering tasks with the utmost professionalism and competence, with a specific focus on delivering exceptional service to clients and customers in these industries. Leveraging a versatile background in teaching and sales consultancy, I aim to excel as an administrative assistant in the world of retail and beauty products, bringing a unique blend of skills to support and optimise various aspects of business operations in these thriving sectors. Ready to contribute to your team's success.

PROFESSIONAL EXPERIENCE

Sales Consultant

Team Spirits – Heathrow Airport

March 2023 – Present

To greet, serve and advise customers, always giving the highest standard of customer service

Develop loyalty with the customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales

To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches, and promotions.

To deal effectively with customer complaints by liaising with the line manager when necessary

Ensure knowledge of sales targets and department performance on a daily and weekly basis. Follow all stock management procedures

Support the team to maintain the highest standards of housekeeping and display within the department

Participate in team meetings and make a positive contribution

To carry out any additional duties as directed by the management team Native English Teacher

Bahcesehir College

September 2019 – February 2023

Devising lesson plans based on curriculum guidelines where appropriate

Leading classes by giving lectures, demonstrating tasks, assigning tasks and encouraging discussions

Encouraging student participation and performance

Supervising students while they complete tasks independently

Answering student questions

Setting homework or exercises for students to practice their skills after class

Developing and marking examinations to measure students’ progress

Assessing and reporting on students’ academic achievements and behaviour

emotional, and mental health difficulties.

REFERENCES

Upon on request

2

PROFESSIONAL EXPERIENCE c ontinued

Native English Teacher

Doga College

July 2016 – August 2019

Organize classroom lectures and coursework

Prepare materials and activities

Assign homework and interesting exercises

Identify students with special requirements and create individualized plans

Determine exam and assignment grades

Provide feedback based on workload and classroom behaviour

Keep a record of students’ attendance and grades

Research new language teaching methods

Manage classroom crises and resolve conflict

Inform parents about their children’s performance

Collaborate with teaching staff and administrators to foster a good student experience Information Management Administrator

Kultur 2000 College

January 2009 – June 2016

Managing the reception area, including welcoming customers and guests

Managing company correspondence, including phone calls, emails, letters, and packages

Handling bookkeeping, budgeting, and billing cycles for the business

Organising meetings, scheduling appointments, and overseeing catering during company events

Supervising administrative staff, designing office workflow, assessing staff, and providing feedback to improve internal performance

Performing data entry roles, including updating records and databases for personnel, financial and legal information

Managing inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations

Creating travel itineraries for business executives, employees, and company events Information management Administrator

Watermark Publishing

September 2006 – December 2008

Manage timeliness of journal review process, including administrative duties

Manage submission and release of files

Ensure the timely publication of all articles and issues in accordance with scheduling deadlines and KPI

Monitor the process of volume of journal papers

Consolidate edits, perform instant quality checks at all the stages conservatively to ensure correct general understanding and execution of corrections/style and follow up with information/clarification accordingly

Support editorial staff in all activities leading to publication, liaising with other in-house teams, copyeditors, typesetters, printers, designers, and production staff to negotiate and monitor timescales for stages in the publishing process; summarizing written material; correcting manuscripts with other routine administrative tasks. COMPETENCIES

Professional Personal

Identifying key issues Strategic thinking

Managing schedules IT skills

Estimating costs Problem solving

Technical support Analytical mind

Information gathering High levels of integrity

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