Anna Shlafrok.

Position Title

Medical Field Administrative and Billing. Administrative Assistant. Customer Service. Telecommunications.

323-***-**** ad03hs@r.postjobfree.com 21462 Angela Yvonne, Saugus, CA 91350

Summary

Team worker, quick learner, always willing to learn to utilize my knowledge, skills & experience to enhance the company bottom line. Independent, ambitious, enjoy challenges & projects. Think on my feet. People person. Dependable, reliable, hard working. Always go an extra mile to make sure work is complete timely and properly. Enjoy challenges, projects & any new ideas to make processes more efficient & quicker with best results.

Credentials

●Valley Pierce College – Billing & Coding Courses & preparation for AAPC exam

●Meridian Institute, Los Angeles: Phlebotomy Technician 1

●Medical Office Assistant, Los Angeles ORT Technical Institute: Medical Assistant

●DOULA - Postpartum and Infant Care Training Ventura, CA

●PAC – Voice Provisioning Over IP (digital phone)

Experience

Sherman Oaks and Encino Hospitals 05/2021 - Present

Commercial Inpatient & Outpatient biller.

Verifying Authorizations prior to billing/follow up on authorizations.

Medicare biller/contact Noridian & website Noridian/EDD research for any pending claims.

Assisting in any projects or research for billing.

Assisting other departments for any billing related questions.

UnitedHealth Group – Optum 360

●Billing for Quest Diagnostics Lab 05/2019 - 05/2021

●Running Reports daily from different communities and Insurances and formatting after for the database.

●Running SNIF(Hospice)/ESRD (Dialysis) Report for performed services and submitting appeals to Noridian for denied services following response letters.

Spectrum Voice Provisioning Professional

●Perform all aspects of day-to-day customer order processing

(data entry) and support functions for digital phone service.

10/2009 - 05/2019

●Worked in the Reporting Team on PAP & TPV Report.

●Working PW, TX, NY markets daily & assisting customers, internal & external.

●Ensuring Customer Satisfaction by following up with installation of phone and troubleshooting.

●Building a report with PAC, dispatch, Tier 3/ATS for phone support. Working with Neustar on tickets and following up with Corporate Support when needed.

●Always open & willing to work any projects, assisting reps.

Universal Payment Solutions

2015-2019

Working with sales agents as a manager of merchants relations

Billing and Collections of payments.

Assisting sales reps on different incentives.

LA Health Care Medical Group, Los Angeles 9/2006 – 10/2008

Receptionist and Back Office

●Handled heavy volume calls, Schedule appointments using a computerized system.

●Verified Insurances, collected co-payments and outstanding balances, posted payments.

●Coordinated patient’s appointments through correspondence.

●Was utilized Russian as an interpreter for the company.

ENT and Reconstructive Plastic Surgeon Office 12/2003 – 9/2006

Biller and Collector

Workers Compensation and Personal Injury Medical Office.

●Requested authorizations from Insurance companies, billed charges.

●Collected reimbursement, worked with EOBs, did aging of the charts.

●Worked with ICD-9 - Diagnosis Codes and CPT – Procedure Codes.

●Assisted patients with paperwork & worked with Law Offices on providing & getting all the needed information.

Education

●Valley Pierce College – Billing & Coding Courses & preparation for AAPC exam

●Los Angeles Valley College: Billing and Coding Certificate

●Meridian Institute, Los Angeles: Phlebotomy Technician 1

●Medical Office Assistant, Los Angeles ORT Technical Institute: Medical Assistant

●Postpartum and Infant Care Training Ventura, CA

●C N A Certified of Red Cross Torrance, CA

Community Service

2015 - 2018

Teacher Assistant, Charter Elementary school, Reseda, CA

Assisted teachers at my son’s school for various projects and during school activities.

2010 – 2015

Time Warner Cable

Connect a Million Minds

Assisted school kids with various activities and educated on Cable Co services while visiting Company’s location.

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