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Customer Service Cash Application

Location:
Lusacan, Quezon, Philippines
Posted:
November 12, 2023

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Resume:

BAUTISTA, MILBERT DE CASTRO, CSSGB

Address: Morning Breeze Subdivision, Lalig Tiaong, Quezon, PH 4325 Contact no.: +63 950 -040-5201

E-mail address: ad03fe@r.postjobfree.com / ad03fe@r.postjobfree.com ACCOUNTING SERVICES AND REPORTING

Thorough Accounting Administrator who solves discrepancies, meets tight deadlines and delivers high performance. Applies keenness to details and analytical skills to streamline the process and reduce report delivery time. Operates with high efficiency and accuracy incorporated with a strong sense of urgency. Core competencies include:

Automations • Robotics • KPI Reporting • Process Improvements and Innovations • Performance Analysis • Accounting Services • Team Player • Management • Report Development • Statistical Analysis • Customer Service • Staff Metrics Analysis • Office Technology PROFESSIONAL EXPERIENCE

Fresenius Medical Care Solutions Services (Phils.) Inc.

• 9F AEON CENTER, Alabang-Zapote Road, Muntilupa City • August, 2022 – Present Fresenius Medical Care, the world’s leading provider of products and services for individuals with renal diseases, signed the German Diversity Charter “Charta der Vielfalt”, underscoring its commitment towards creating an equitable and diverse working environment. This follows the Company’s announcement in April this year, that it has adopted United Nations (UN) Women’s Empowerment Principles. O2C Senior Financial Specialist

Performs end-to-end process of cash application from different bank account under lockbox. Ensure that all payments received are matched to corresponding invoices within SLA.

• Coordinate with local and/or cash bank team for any discrepancies and queries related to payment

• Prepare monthly report for LockBox team

• Performs automations, process improvements for higher effectiveness and efficiency of team performance.

Johnson & Johnson International (Singapore) PTE LTD (JJIS)

• Edison Road, Barrio Ibayo, Merville, Paranaque • January, 2017 – August, 2022 Johnson & Johnson is a holding company, which engages in the research and development, manufacture and sale of products in the health care field. It operates through the following segments: Consumer, Pharmaceutical, and Medical Devices. The company was founded by Robert Wood Johnson I, James Wood Johnson and Edward Mead Johnson Sr. in 1886 and is headquartered in New Brunswick, NJ.. Senior Global Compensation and Benefits Analyst

Performs the end-to-end Compensation and Benefits Accounting process, Journal entries, accounts reconciliation and month end reporting. Effectively communicate and interact with Business Unit partners, CFM and Affiliates. Tasks also include, process automations and innovation for whole Global Compensation and Benefits Team.

• Post journal entries.

• Prepare monthly, quarterly and yea-end accounts reconciliation. Senior Intercompany Accountant

Performance Rating: Fully Meets / Fully Meets (2017, 2018, 2019, 2020,2021) Performs the end-to-end Intercompany process, trade accounts reconciliation and month end reporting. Effectively communicate and interact with Business Unit partners, CFM and Affiliates including other business partners (Accounts Payable, Finance Analysts, Reporting team, etc). Tasks also include, process automations and innovation for whole Global Intercompany Team.

• Raise Sales Order and accept Purchase Orders to/from affiliate on monthly, quarterly and yearly basis.

• Prepare monthly book reconciliation against affiliate’s book.

• Prepare monthly, quarterly and yearly reports in Blackline and BRAVO

• Perform monthly Netting reports.

• Resolve issues related to Intercompany transactions

• Developed and automate standard templates to be used by Global Intercompany.

• Proposed and implement process improvements for team.

• Automate process using VBA, Winshuttle, Alteryx and thru SAP Scripting.

• Nominated as Winshuttle Global Lead

• Attend to regular and urgent meetings

• Go to person in terms of automation and innovations Reed Elsevier Philippines (REPH)

• UP Ayala Land Technohub, Commonwealth Quezon City • June, 2014 – Dec, 2016 RELX Group (formerly Reed Elsevier) is a leading global provider of professional information solutions in the science, medical, legal, risk management and business sectors. We help scientists make new discoveries, lawyers win cases, doctors save lives, corporations build commercial relationships, insurance companies assess risk, and government and financial institutions detect fraud. Senior Accounts Receivable Analyst

Performs the end-to-end process of cash application from different bank accounts globally, bank reconciliations and month end reporting. Effectively communicate and interact with business partners

(Credit Controller, Customer Service, Business Analysts, etc) banks, customers, etc.

• Process AR related refunds via credit card, wire transfer and/or cheque payments.

• Prepare monthly, semi-monthly and yearly reports.

• Served as approver of refunds when team leader is on holiday

• Developed refund tracker that can be used by stakeholders globally.

• Proposed and implement process improvements for team. Financial Times

• Net Park, BGC, Taguig City • October, 2011 – June, 2014 FT is the leading Business-Economic Newspaper Company in UK and other countries which has over 8 million readers and subscribers worldwide for more than 125 years. Senior Cash Management Administrator

Performs the end-to-end process of cash application from different bank accounts globally, bank reconciliations and month end reporting. Effectively communicate and interact with business partners

(Credit Controller, Management Accountant, Business Analysts, etc) banks, customers, etc.

• Cash Application Lead – Main Sterling accounts, Main Euro account and FT.com Subscriptions

• Developed automated bank transactions tracker for quick cash posting of payments received

• Created reports templates for bank reconciliations, FT.Com Subscriptions reconciliation and monthly reports under cash management team.

• Attend to queries via email or phone and other adhoc tasks. Federal Phoenix Group of Insurance

• 6th Floor Zuellig Building, Makati City • May, 2006 – July, 2011 Established in 1958 by the Zuellig Group of Companies, FPG Insurance, formerly known as Federal Phoenix Assurance Co., Inc. has built an enviable reputation for developing in-depth customer insights that support the creation of relevant and comprehensive commercial and individual insurance products and solutions.

Credit Analyst III, Team Leader

Lead and Supervise Agency and Branches team of Credit and Collection Department. Handling 4 people in Head Office plus 10 branch cashiers.

• Send monthly Statement of Accounts to respective Brokers and Agents.

• Follow up and receive payment from Agennts and Brokers

• End to end cash application of payments received from various customers.

• Conduct client visitations to maintain good relationships with our counterparts

• Recommend cancellations of overdue and doubtful accounts

• Prepare month-end, quarterly and yearly reports.

• Monitor, approve and reconcile commission reports for Intertrade Agents

• Relieve branch cashiers on leave when needed.

• Conduct coaching, one on one session, and monthly employee assessments. Manila Southwoods Golf & Country Club

• Southwoods Drive, Carmona Cavite • April 2005 – December 2005 The Manila Southwoods Golf and Country Club is at the forefront of the golf club industry in the Philippines with two (2) Jack Nicklaus designed “Signature Golf Courses:”The Masters and The Legends. In 2005, it is the first Golf Course in the Philippines and Asia Pacific certified to ISO. Billing and Collection Assistant • August 2005 – December 2005 Perform collections, sending of statement of accounts, follow up payments and cash applications on the day to day basis.

• Prepare monthly report of collection for delinquent member

• Attend to the queries and concerns of club members

• Update status of club members on a monthly basis

• Conduct home and/or office visitation to club members with crucial accounts. Assistant Cost Controller • Apr 2005 – August 2005 Receive, release, and approve request of inventories for Food and Beverages department. Day to day monitoring of inventories in the stock rooms and tee houses.

• Prepare monthly inventory report

• Regular inventory costing

• Monitoring of Order slip of the waiters in tee houses and sports club bar.

• Monthly physical count of inventories in MSGCC, Rockwell Club and in Camp John Hay. TRAININGS

Problem Solving in VBA (2019) • Basic Java Programming (2019) • Basic Excel VBA (2017) • Stress Management Seminar (March 2016) • Business Communication Seminar (Nov 2015) • Leadership 101

(Feb 2014) • MS Excel 2010: Intermediate Training (September 18, 2013) •Practice of Non-Life Accounting (May 2009) • Basic of Collection Negotiation (Sept 2008) • 156th IIAP Basic Non-Life Course May 2007

EDUCATION

Bachelor of Science in Accountancy

Laguna College • San Pablo City, Laguna • 2005

CERTIFICATIONS

Certified Six Sigma Yellow Belt • Certified Six Sigma Green Belt TECHNICAL SKILLS

Microsoft Office Suite: Advanced Excel • Intermediate VBA • Word • PowerPoint • Salesforce • Oracle E-Business Suite • Oracle IPM • Insight Reporting Software • SAP • Blackline • Winshuttle • Alteryx • JDE • BRAVO • SUN • GenIIsys • Peoplesoft • Delta • ICD I certify that the above informations are true and correct to the best of my knowledge. Milbert D. Bautista



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