Sarah Igbonagwam

Resourceful, Self-motivated, Dependable, Flexible and Hard-working.

Marietta, GA

ad03em@r.postjobfree.com

+1-678-***-****

Firstly, I pride myself in my strength in Leadership; I take my responsibilities very seriously for the best interest of the organization therefore, I take charge and do the necessary to get it done. Secondly, I value networking with peers, through the years I continued expand a good professional network in a varied industry and organizations. I do leverage the differing perspectives of my colleagues. Lastly, my best strength is that I exude the ability to listen and observe. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Molecular Technician III

Viral Solutions - Atlanta, GA

December 2021 to April 2023

• Performs DNA/RNA extraction and COVID-PCR testing under the direct supervisor of licensed CLS or Clinical Laboratory Supervisor/Manager

• Prepare and organize written data, printouts, and other documents for licensed technologist to review.

• Prepare testing equipment; assist with preventative maintenance

• Prepare reagents and controls using automated or fixed measuring devices; maintain complete and accurate records of reagents.

• Perform QC tests and recognize deviation from acceptable values. Verify all assays are in control before releasing patient results.

• Maintain laboratory in a clean, functional state, as well as cleaning or performing / scheduling equipment and instrument maintenance, as required.

• Send out patients results, under the supervision of Lab Director.

• Demonstrates initiative in making suggestions to improve efficiency and productivity and provides consistent feedback.

Clinical Research Technician III (Contract)

IQVIA - Atlanta, GA

May 2022 to November 2022

• Conducting pre-study site visits, collecting, and reviewing data, and preparing evaluative reports.

• Conduct the patient visit for the clinical trial including medical history collection, accurate manual blood pressure readings, vitals, phlebotomy, ECGs/ EKGs

• General data collection for patient visits including patient questionnaires and entering data into multiple online systems

• Monitor research participants to ensure adherence to study protocol

• Adhere to Good Clinical Practice (GCP) guidelines including regulatory and ethical standards Maintain relationships with site staff

• Recruit potential patients to participate in the study.

• Scheduling patients for clinical trial visit

• Interacting with medical device equipment involved in the clinical study

• Using effective troubleshooting methods to solve technical difficulties Molecular Technician

Pure Diagnostic - Atlanta, GA

April 2020 to December 2021

• Accessions patient information into Laboratory information system. Checks all requests for proper and accurate patient information. Consults with Supervisor or Technologist if request is problematic. Notifies proper management if sample received is inappropriate or compromised.

• Prepare samples for analysis by qualified personnel and CLS.

• Performs DNA/RNA extraction and COVID-PCR testing under the direct supervisor of licensed CLS or Clinical Laboratory Supervisor/Manager

• Prepare and organize written data, printouts, and other documents for licensed technologist to review.

• Prepare testing equipment; assist with preventative maintenance

• Prepare reagents and controls using automated or fixed measuring devices; maintain complete and accurate records of reagents.

• Perform QC tests and recognize deviation from acceptable values. Verify all assays are in control before releasing patient results.

Remote Client Support Specialist (PRN)

The Radiology Group - Atlanta, GA

February 2019 to December 2021

• Handling large amounts of inbound and outbound calls/emails in a timely manner

• Following call center protocols

• Identifying clients’ needs and clarifying information

• Provide excellent customer support by researching and troubleshooting every issue and providing solutions

• Monitor worklist to ensure all studies are completed in an established time frame Lab Assistant (PART-TIME)

Wellstar Hospital - Marietta, GA

October 2019 to March 2020

• HIS/LIS data entry, troubleshooting and laboratory technical support functions

• Provide Excellent Customer Service for all patients and health care providers.

• Specimen receipt and processing including preparing specimens for transport to reference labs.

• Loading samples on lab automation and preparing samples for the technical staff.

• Assist in multiple areas as workload and staffing changes.

• Performs microbiology cultures and gram stain slides

• Disinfects work area

• Performs other duties assigned

Commission Based Sales

One Life Health Source - Atlanta, GA

November 2017 to January 2020

•Weekly communication with doctors offices.

•Monitor regulatory paperwork, site compliance, new account enrollments, data collection and workflow processes.

•Maintains professional appearance at all times.

•Maintains high ethical standards in all actions.

•Maintain superb rapport with my network of physicians.

•Performs other administrative duties.

Histology Lab Specimen Technician

Quest Diagnostics (PART-TIME) - Marietta, GA

August 2014 to January 2019

• Labels specimens, requisitions, cassettes with surgical accession number, legibly and accurately

• Enters accession number, patient and specimen identifiers into the Laboratory Information System

(LIS).

• Verify insurance and other demographic documents.

• Processes, prepares, and sends specimens to outside laboratory and accurately completes all associated paperwork.

• Processes, prepares, and distributes intra-facility consultations.

• Embed processed tissue in paraffin and ensure proper tissue processing.

• Differentiate acceptable and unacceptable processing, embedding, cutting and staining of tissue specimens

• Assists pathologist with large tissue gross examination.

• Sets up necessary equipment, supplies and specimens for gross examination.

• Disinfects area/instruments including cryostat.

• Perform more complex procedures for processing and staining tissues, including special stains (SS), immunohistochemistry (IHC), and other special projects as assigned.

• Prepare and maintain all necessary reagents, including stains, alcohols and paraffin according to proper specifications.

• Assists other staff, as directed, and assists with clerical duties:

• Receives slides from Regional Lab and distributes slides to Pathologist.

• Files, including slides.

• Assists with stocking supplies and proper utilization of supplies.

• Disposes of tissues, decanting formaldehyde per department protocol and following all safety precautions.

• Stores, rotates, and disposes of all wet tissues in accordance with departmental procedures. Disinfects and maintains specimen storage cabinets.

• Performs other duties assigned.

Urinalysis Technician (PART-TIME)

LabSource - Atlanta, GA

June 2016 to October 2017

•Greet patients in a prompt, courteous and helpful manner.

•Check-in patients and verify that all necessary information is accurate and completed.

•Obtain urine specimen for drug screening.

•Process the specimen and accurately record requisition or e Req paperwork.

•Conducts supervised urine drug screen tests.

•Monitor and detect any potential device or substance used to interfere with the drug test during the collection of the sample.

•Maintain detailed records.

•Sort, verifies, prepare, and correctly labels and packages the sealed specimen container in sealed package for daily pick up and/ or delivery.

•Support patient care and protected health needs as regulated under HIPAA, ensuring all staff practicing and complying with HIPPA guidelines.

•Performs other duties directed by Lab Source.

Opthalmic Technician

Georgia Retina - Douglasville, GA

September 2014 to February 2016

Responsibilities

• Initiates documentation of the patient’s chief complaint, history of present illness, review of systems and all pertinent ocular findings accurately in accordance with compliance guidelines.

• Performs basis Diagnostic Tests including but not limited to: Visual Field Testing, OCTs, FA's, and FUNDUS PHOTOS).

• Accompanies provider into the exam room and assists with recording of medical notes into MDI .Verify patients insurance and pre-certifications as needed.

• Schedule surgery/ post-op appointments.

• Assist with checking in and checking out patients.

• Administers topical ophthalmic and oral medications at the direction of physician. Assists with minor procedure and injection preparations.

• Educates patient regarding administration of medications, and pre and post-operative instruction as directed by physician.

• Opens and closes exam lanes daily, ensuring that equipment is cleaned and disinfected in accordance with policy and standards. Assists with maintenance of clinical examination equipment. Assists with ordering supplies.

• Assists and maintains efficient patient flow in the practice.

• Completes requests for prescription refills as authorized by physician with full documentation in patient's chart.

• Triages patient telephone calls. Follows all safety procedures as per protocol guidelines.

• Takes direction from Physician or Supervisor.

• Fulfilled more than 80 hours of training that included but not limited to: medical terminology, pathophysiology of medical illnesses, clinical exam findings, and appropriate medical testing.

• Accompanied physician during patient consultations and assisted in recording patient history and physical exam findings into the electronic medical record (Epic) Organized and transcribed results for patients' laboratory tests, medications, and imaging studies.

• Documented all diagnoses, treatment plans, prescriptions, and discharge and follow-up information.

• Reviewed prior medical records to obtain past medical history, prior labs, CT scans, MRIs, and other imaging for comparison

Acumen Fiscal Agent

Non Verbal Autistic Child - Columbus, GA

January 2012 to July 2014

•Responsible for implementing and supporting patient care-plan

•Attempt to acquire patient to comply and to communicate by using sign language

•Perform all light housekeeping tasks and provide support to patient in areas of laundry and linen changes

•Observe patients’ emotional, physical, and mental conditions

•Administer medication as prescribed by the physician

•Responsible for preparing meals for patients and prepare patients activities on a daily basis

•Handling any other tasks of providing care for the patient Assistant Receptionist (PRN)

Columbus Primary Care - Columbus, GA

May 2012 to April 2014

•Creating a comfortable and welcoming environment for our patients by being pleasant, compassionate, and professional

•Greeting, checking in and discharging patients

•Answering multiple phone lines, directing phone calls, and relaying messages

•Scheduling appointments, collecting service payment

•Filing and maintaining patient records

•Verifying insurance, calling in prescriptions to varies pharmacy’s

•Maintaining the atmosphere of waiting room and being a liaison to the back office

•Being able to multitask well in a busy environment (i.e. entering data while greeting patients and/or answering multiple phone calls)

•Following all company policy and procedures and complying with OSHA standards to ensure safety and security of patients and staff

•Maintaining compliance with our confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPPA)

Education

Associates of Science in Science

Andrew College - Cuthbert, GA

August 2008 to May 2011

Skills

• Technically proficient in Banner, MS Office applications (Excel, Word, PowerPoint, Access, Microsoft Publisher Outlook), Raiser’s Edge software, Apple products, SQL query tools, SPSS, PeopleSoft software EMR: MDI, HCIT, LIS, CRM, SALEFORCE, and Athena Operating System, Qgenda, NextGen, Zendesk, and Clinspark (5 years)

• Selling

• Customer Service (10+ years)

• Telesales

• Call Center (3 years)

• Cold Calling (1 year)

• Telephone

• Telemarketing

• Revenue Growth

• Bilingual

• Laboratory Experience (7 years)

• Microbiology (1 year)

• Ophthalmology Experience (3 years)

• Data Collection (3 years)

• Medical Records (3 years)

• HIPAA (8 years)

• Epic (3 years)

• Medical Billing

• Employee Orientation (Less than 1 year)

• Help Desk (3 years)

• Insurance Verification (3 years)

• Software Troubleshooting (3 years)

• Databases (3 years)

• Microsoft Excel (10+ years)

• Office experience (3 years)

• Administrative experience (3 years)

• Multi-line phone systems (3 years)

• English (10+ years)

• Microsoft Windows (10+ years)

• Medical Scheduling (3 years)

• American Sign Language (2 years)

• Technical Support

• Medical Terminology

• Desktop Support (3 years)

• Medical Office Experience (3 years)

• Network Support

• Network Administration

• Microsoft Windows Server

• Troubleshooting (3 years)

• VPN (3 years)

• Linux

• Clinical Research

• Clinical Trials (1 year)

• Oracle

• Microsoft Exchange

• LAN

• Active Directory

• Brightree software (1 year)

• Insurance verification (3 years)

Certifications and Licenses

Driver's License

BLS for Healthcare Providers

July 2022 to July 2024

BLS Certification

July 2022 to July 2024

Groups

Phi Theta Kappa Honors Society

May 2009 to Present

Additional Information

VOLUNTEER PROJECTS

Breast Cancer Walk (Annually)

House of Mercy (Monthly)

Basic Literacy Program, 2012-2014

Stop the Violence Rally, 2012

Andrew College Drive for Haiti, 2010

Census Walk, 2010

Habitat for Humanity, 2008-2011

Big Brothers/Big Sisters, 2008-2011

Hosea Feed the Hungry, 2008

Pennies for Poverty, 2008

Vision Walk, 2015

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