NAOM KERUBO ARISA

Email- ad03dp@r.postjobfree.com

Tel;+254*********

PROFILE

I am a human resource professional with over 10 years experience in HRM,customer care, marketing, and front office administration. I’m highly motivated, adaptable, ambitious and responsible with a strategic approach towards excellency in operations and service delivery,efficiency in organization and share holder wealth maximization.

CAREER OBJECTIVE

I seek an opportunity to utilize my skills while making a significant contribution to the success of the organization.

EDUCATIONAL QUALIFICATIONS

September 2019 Kenya Institute of Management

Diploma in Human Resource Management .

September 2015 Kenya Institute of Management

Diploma in Management- Business Management.

November 2004 Nyamiranga Secondary School

Kenya certificate of Secondary Education.

OTHER QUALIFICATIONS

I have recently enrolled for my Certified Human Resources Professional [ CHRP]

Bitrax Certification for Customer care training on 15th December 2017.

KEY SKILLS AND COMPETENCE

●Analytical skills and ability to prioritize and delegate duties when appropriate.

●Flexible, resourceful, creative and maturity of judgment .

●Ability to work under pressure and minimum supervision.

●Leadership and Management skills to keep the office operating efficiently.

●Excellent attention to detail .

●Strong leadership capabilities.

●Excellent interpersonal,negotiation, and conflict resolution skills.

●Good time management skills, excellent communication skills with ability to work well individually and collaboratively.

●Computers skills, conversant with MS Word, Excel,Access, Power point.

EXPERIENCE AND RESPONSIBILITIES

TUDOR HEALTHCARE LTD

February 2023- present

Position: Marketing and Communication Manager

Duties and responsibilities:

Overseeing all internal and external communications for the organization and ensuring its message is consistent and engaging.

Marketing budget development and cost tracking.

Leading the marketing and public relations staff.

Planning and managing the design, content and production of all marketing materials.

Developing and implementing effective communication strategies that build customer loyalty programs and customer satisfaction.

Implementing changes to improve quality of services.

Making decisions regarding upgrading communications equipment and software.

TUDOR HEALTHCARE LTD

April 2022 –Jan 2023

Position: Acting Manager,HR and Administration.

Duties and responsibilities:

●Maintaining good internal communication.

●Developing various reports, for management which make it easy to make decisions regarding the current resources.

●Advising managers on all human resources process and legal requirement on employee relations.

●Formulating and implementing occupational safety and health system and fire policies in compliance with the law.

●Handling questions, helping in resolving work related problems to foster healthy work environment.

●Manpower planning.

●Undertaking the recruitment,selection, and induction process of new staff.

●Developing a competency profiling system that helps the organization to understand the requirements of the new positions being created.

●Training and development.

●Developing a performance management system that outlines job description, performance appraisal, staff promotion system,annual performance evaluation and self assessment for managers.

●Receiving and approving staff leaves.

●Preparation of a salary structure through formulation of job groups.

●Coordinating with finance department for processing of payments to employees.

●Takes part in the disciplinary and separation process.

●Staff grievance handling process so as to avert industrial unrest.

TUDOR HEALTHCARE LTD

May 2020- March 2022

Position: Customer Care Manager.

Duties and responsibilities:

●Review, formulate and implement policies, strategies and plans to institutionalize the culture of service excellence.

●Embracing branded apparel to ensure organization representation.

●Liaise with with clinical and quality assurance teams on services and keep up to date with changes

●Generate new clients to the organization and reactivate dormant ones.

●Ensure efficient and effective management of the front office and its activities.

●Provide oversight to multidisciplinary teams to ensure achievement of customer experience.

●Ensuring effective and implementation of organizations customer service charter,

●Ensuring customers receive quality services by being the customer advocate.

●Managing customer feedback.

●Providing effective leadership to the customer care staff.

●Providing required training to recruited customer care staff.

●Enforcing timely and satisfactory of feedback to customers’ requests.

TUDOR HEALTHCARE LTD

February 2018- April 2020

Position: Zone Manager

Duties and responsibilities

●Overseeing security of the facility.

●Records Management.

●Managing supply of consumables; drugs,food and water.

●Supervising subordinate staffs.

●Delegating staff duties and preparing staff schedules.

●Managing staff attendance and presentation.

●Liaising with management on maintenance and repairs of facility property.

●Liaising with management on the annual licence renewals,equipment services and inspection.

●Liaising with accounts on financial returns.

●Cash and petty cash reconciliation,Banking, budgeting and ensuring proper receipting.

TUDOR HEALTHCARE LTD

April 2014 - February 2018

Position: Head of front office,Marketing and Customer care

Duties and responsibilities

Leading the development of all marketing plans.

Ensuring the implementation of effective marketing strategies.

Identifying ways to grow the marketing department and secure resources.

Conducting strategic marketing analysis that will help guide marketing messages.

Developing the corporate brand identity in consultation with senior managers.

Focusing on growing client base .

Reviewing front office work and activity reports.

Maintaining a departmental budget.

Managing facility procedures relating to insurance and billing and solve client queries

Ensure timely and satisfactory submission of feedback and reporting to customers’ requests.

Embrace speed and urgency of all customers.

TUDOR HEALTHCARE LTD

January 2013 - March 2014

Position: Receptionist

Duties and responsibilities

Receiving and recording payment from patients/customers.

Answer phone calls, emails and in person inquiries.

Communicate with patients to set up appointment schedules.

Organize and input data into electronic heath records.

Inquire and process patient’s health insurance.

Support the office with administrative and secretarial duties.

Ensure timely and satisfactory submission of feedback and reporting to customers’ requests.

Embrace speed and urgency of all customers.

Implementing effective follow up on customers/patients’ improvement.

JOB ACHIEVEMENTS

●Strengthened Team building.

●I have risen through the ranks, starting as a receptionist to currently the manager of the organization.

●Increased efficiency

●Managing a high volume of workload and accomplishing tasks within the time lines.

●I developed category plans that aided in lowering costs.

●I maintained an up to date client database.

●Analyzed internal operations, identified areas of process improvement and restructured working procedures to make them more effective.

●I Maintained a good relationship between the organization and its clients.

LANGUAGE SKILLS.

Language

Reading

Speaking

Writing

English

Excellent

Excellent

Excellent

Swahili

Excellent

Excellent

Excellent

STRENGTHS:

●Openness I am honest when making decisions, providing advice, completing tasks and adhering to the highest ethical standards and treats clients with honesty and integrity.

●Impressive communication and interpersonal Skills: I’m an effective communicator across all levels of organization. My ability to adapt message to different audiences leverages .diversity, relationships and influential nuance to build trusted advisory status and credibility.

●Adaptability and flexibility: I’m able to remain resilient and tenacious under pressure while displaying fortitude in the face of diversity.

●Analytical and critical thinker: I rigorously question ideas and assumptions rather than accepting them at face value. I question every step in a project in order to understand all concepts and possibly integrate new ideas.

●Problem solver: I’m able to find means to solve issues.by listening and finding what lead to what and finding a way out.

REFERENCE

1.Tom Abala

Human Resource manager

Tudor healthcare

Mob- +254*********

2. Dr Tobias Khoi

Director

Tudor healthcare

Mob- +254*********

2.Mr. Kelvin Njoroge

Lecturer

Kenya Institute of Management

Mob- +254*********

Contact this candidate