Customer Service Team Member

Diann M. King

*** ***** ***** *****

Versailles, KY 40517

859-***-**** (H) 859-***-****(Mom)

*****************@*****.***

Profile

●Equally comfortable as a leader or team member very flexible

●Strong client focus, with attention to detail and excellent follow through

●Superior communication and listening skills, self-confident,

●Effective in group settings, solid planning, organizational and time management

● Ability to follow instructions well and make decisions with no supervision

●Maintained all record-keeping and payroll procedures without error

●Proven leader, recruitment, mentor, advising, trainer and motivator

●Enjoy heavy interaction with people

●Effectively developed telephone communications skills and consistently met quotas Professional Skills

Microsoft Office Typing (70+wpm) Archivist at Library Microsoft Word Office Procedures Print Master 9.0/10 Microsoft Front Page My Marketing Brochure Management Skills Lotus 1-2-3-2.2 Microsoft Power Point Agenda Coordinator for Board Corel Presentations Policy & Procedures Corel Word/Corel Draw Mozilla Fire Fox Microsoft Outlook Lime Wire 4.18.6/Excel Education

AA Student Support Services/Administrative Secretarial Specialty Minor in Gerontology (Death, Dying & Aging)

Kentucky State University, Frankfort, KY Completion Date May 5, 2004 Employment Skills

●Federal Grant writing experience (Federal Upward Bound Title III Grant)

●Motivated and supervised 40+ employees on daily basis

●Delegated responsibilities to employees to meet universities expectations

●Experience in coordinating projects involving people & activities

●Human Resources & Benefits experience/Customer Service

●Community Parent Groups, volunteer experience, program development

●Prepared Departmental Presidential Reports & Surveys

●Produce Newsletters, brochures and Advertisement

●Prepare Supply & Purchase Orders/8 Budgets to oversee (5 million) Employment History

H & R Block/ Customer Service Rep/Cathy Schott, Office Mgr 1/12/04 – 3/2013 771 Tates Creek Rd, Lexington, Ky 40517 859-***-**** In House Personal Assistant/Officer Fank Smith 4/15/08 08/08 2195 N. Highway A1A, Indian Harbor Beach FL 312-***-**** Home Health Care for Mother w/Pace Maker & Grandmother w/ Alzheimer’s 9/04-Present

Kentucky State University 400 E. Main St, Frankfort KY 40601 8/94-5/03 10 years Fill-time Principal Secretary/Division Administrative/Blazer Library

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