J U D Y L U G A S A N, M.ED., BSN, RN

DEDICATED HEALTHCARE & MEDICAL EDUCATION PROFESSIONAL

626-***-**** ad03d2@r.postjobfree.com Monrovia, California USA E D U C A T I O N

• STANTON UNIVERSITY, United States of America Apr. 2021 – Jun. 2023 Master in Business Administration

• THE UNIVERSITY OF HONG KONG, Hong Kong SAR Oct. 2008 – Nov. 2010 Master of Science in Education

Major: e-Learning (Information Technology in Education) Master Thesis: “Effects of Information Technology-Related Factors on the Organizational Learning among Employees of Selected Health Care Settings Across Asia Pacific”

• DIVINE WORD UNIVERSITY, Philippines Jun 1984 – Mar. 1988 Bachelor of Science in Nursing

•

C A R E E R H I G H L I G H T

• Superior customer service (Singapore Quality Service Award)

• Project Management; Project Monitoring, Product Marketing, Sales and Marketing

• Clinical Service Evaluation, Operations, Revenue, and Compliance

• Organizational ability; Intellectual Complexity

• Problem-solving and decision-making

• Extensive experience in hospital, medical device, and pharmaceutical company

• Tailor-fit training programs with market demands

• Advance knowledge in nursing practice and quality audit (ISO 9000) W O R K E X P E R I E N C E

CLINICAL CONSULTANT, Freelance Jan. 2018 – Apr. 2021

• Developed and executed winning clinical sales strategies to expand market share

• Created clinical implementation plans for monitoring strategy that drive integration

• Leader and mentor for the presales clinical consultant team to standardize work, shared best practices and clinical strategy

• Developed effective partnerships with customers by providing current in-depth clinical information on both product and therapy

FRESENIUS MEDICAL CARE HONG KONG, Hong Kong

Clinical Consultant Jan. 2012 – Oct. 2017

• Responsible for operations of the Fresenius Medical Care Hong Kong Education and Training Centre to ensure the facility meets all education and training objectives set

• Developed a training curriculum for Hong Kong designed to optimize sales force results and clinical specialists efficiency

• Consultant to the operational and administrative functions, activities, and projects of an ambulatory care clinic (NephroCare Dialysis Centre).

• Developed effective patient medical education and interaction program

• Participated in the strategic planning and implementation of marketing programs for PD, HD and acute therapies and involved in supporting such activities region-wide O B J E C T I V E

Patient-focused and empathetic

registered nurse. Looking to utilize

clinical knowledge in medical-surgical

and acute/chronic blood purification,

excellent communication skills, and a

team-oriented mindset to elevate

patient care and support the

organization’s growth.

T E A C H I N G

E X P E R I E N C E

Lecturer Speaker

Country Nephrology meeting on

Acute and Chronic Therapy

Across APAC

Panel Discussion Participant

Post-graduate course for doctors and

nurses on acute kidney injury, 2008

Philippine Heart Center

Faculty Member

Fresenius Institute Dialysis Nurses

L A N G U A G E

Native in Filipino

Highly Proficient in English

C O M P U T E R S K I L L S

MS Word, Excel, PowerPoint

• Improved the quality of result by evaluating, re-designing processes and implementing changes

• Participated in educational opportunities, reading industrial publications, maintaining personal networks and participating in professional organizations.

• Acted as a medical contact for key Opinion Leader (KOLs) and external Medical Experts FRESENIUS MEDICAL CARE ASIA PACIFIC, Hong Kong

APAC Regional Manager Clinical Education and Training Oct. 2006 – Jul. 2011

• Developed and maintained a training curriculum for Asia Pacific designed to optimize sales force results and clinical specialists efficiency

• Localized global templates on blood purification technology

• Conducted customer training, train-the-trainer for direct and distribution markets

• Continuously improved company’s business strategies

• Provided feedback to sales management to point out specific training needs FRESENIUS MEDICAL CARE ASIA PACIFIC, Hong Kong

APAC Senior Product Manager Mar. 2003 – Oct. 2006

• Participated in the strategic planning and implementation of marketing programs for FMC chronic and acute therapies in the region. Record and report on Asian HD and acute activities using standard demographic reporting methods

• Developed product presentations, up-to-date therapies and evidence-based practice in support of sales and marketing activities

• Developed and implemented appropriate training programs for the FMC personnel in Asia responsible for hemodialysis business

• Delivered educational and other support services for customers and potential customers – doctors, nurses and patients

• Conducted demand forecast by analyzing sales numbers, customer feedback and other research reports

• Maintained up-to-date knowledge of all aspects of treatment of end-stage renal disease by hemodialysis as well as the competitors’ range of products and services JANSEEN-CILAG, Singapore

Renal Nurse Coordinator / Educator Nov. 2001 – Feb. 2003

• Initiated Pre-ESRD (end stage renal disease) Program at the Singapore General Hospital

• Provided pre-dialysis education to patients with chronic renal failure, their family members along with paramedical professionals and follow up on the final modality treatment

• Developed and implemented training and educational programs for paramedical professional

• Participated in research projects, clinical studies, and surveys.

• Provided training for patient on self-administration of EPO / Renal anemia management

(RAM)

A W A R D

2002

Quality Service Award

Singapore General Hospital

I N T E R E S T

Technology, Customer Service,,

Education and Training, Healthcare

NATIONAL KIDNEY FOUNDATION, Singapore Oct. 1997 – Sept. 2001 Nurse Manager

MOUNT ALVERNIA HOSPITAL, Singapore Sept. 1995 – Sept. 1997 Night-in-Charge

SULTAN QABOOS UNIVERSITY HOSPITAL, Oman Mar. 1993 – Oct. 1995 Staff Nurse

OSPITAL NG MAYNILA, Philippines Jan. 1990 – Mar. 1993 Staff Nurse

S K I L L S

• Excellent customer service

• Training Program Development Professionalism

• Leadership and Management

• Continuous Improvement Organizational Communication, Partnership, and Linkages

• Product Management

• Business Processes and Knowledge

R E F E R E N C E S

Ms. Susan Go Martinez, Proprietor Administrator

G.M. Home Inc.

14771 Ragan Drive

La Mirada, California 90638

M 562-***-****

ad03d2@r.postjobfree.com

Dr. Ted Dalton, DBA, MBA, Professor

Stanton University

9618 Garden Grove Blvd, Suite 201,

Garden Grove, California 92844, USA

M 626-***-****

ad03d2@r.postjobfree.com

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