Front Desk A Team

DWIGHT E. BURGESS

** ******* ******, ********* * Dorchester MA 02124 · 704-***-****

ad03ct@r.postjobfree.com

To obtain a position with a company where I can utilize my experience and acquired skills in an environment that promotes opportunities for professional development and career growth within a team oriented organization.

EXPERIENCE

2022 – PRESENT ENVISION HOTEL MANSFIELD, MA

LEAD LAUNDRY ATTENDANT

Responsible for cleaning and maintaining linen/soft goods by working industrial washers and dryers in the laundry department. Cleans all equipment, carts, tables, and floors. Inspects linens for wear or stains during folding. Assists and responds to guest and coworker requests in a positive and timely manner while providing the highest level of quality service. Works as a team player and actively contributes to the efforts of other departments as necessary. Understands and follows the company guest service recovery program

2021 – 2022 FAIRFIELD INN BY MARRIOT WOBURN, MA

FRONT DESK AGENT

WELCOME GUESTS IN A FRIENDLY, PROMPT, AND PROFESSIONAL MANNER. CHECK GUESTS IN, PROVIDE INFORMATION ON HOTEL SERVICES AND ROOM LOCATION. ENSURE REQUIRED IDENTIFICATION IS TAKEN FROM GUESTS AT CHECK-IN. ANSWER PHONES IN A PROMPT AND COURTEOUS MANNER. ACCURATELY PROCESS ALL CASH AND CREDIT CARD TRANSACTIONS USING ESTABLISHED PROCEDURES. FOLLOW ESTABLISHED HOTEL SAFETY, PROTOCOLS, AND PROCEDURES. WORK AS PART OF A TEAM AND COMMUNICATE WITH OTHER DEPARTMENTS AS PER HOTEL PROCEDURES TO ENSURE EXCELLENT QUALITY AND SERVICE.

2021 - 2021 EVOKE WELLNESS COHASSETT, MA

RECOVERY SPECIALIST

Provide client support in collaboration with the multi-disciplinary team. Observe and demonstrate respectful and courteous demeanor when communicating Communicate with clients, potential clients, referral sources, staff, and visitors at all times. Responsible for facilitating the movement of clients around the building and grounds in a save and orderly fashion. Assist with admission and discharge procedures as required. Maintain an awareness of the safety and security of the facility and refers potential risks to a supervisor or administration in a timely manner. Demonstrate the ability to prioritize tasks and responsibilities and complete duties in the allotted time. Utilizes principals in de-escalation of potential crisis situations. Adhere to existing program / policies and procedures. Strictly adhere to HIPAA and confidentiality policies. Maintain knowledge of the program’s emergency preparedness plan and emergency procedures. Conduct alcohol and drug screens on clients ensuring appropriate screen collection procedures

2020 - 2021 SPECTRUM HEALTH SYSTEMS WEYMOUTH, MA

RECOVERY SPECIALIST SUPERVISOR

2020-2020 MORNEAU SHEPELL NORWOOD, MA

CUSTOMER SERVICE REPPRESENTATIVE / BENEFITS ADMINISTATION

2014 – 2020 HEALTH & SPORTS REHAB., INC. BOSTON

PATIENT / SITE COORDINATOR

2011 – 2014 PINKBERRY BOSTON, MA

CATERING MANAGER & SHIFT LEAD SUPERVISOR

2009 – 2011 STARBUCKS BOSTON, MA / CHARLOTTE, NC

BARISTA

2009 – 2010 HOLIDAY INN-BILLY GRAHAM CHARLOTTE, NC

NIGHT AUDITOR / FRONT DESK CLERK

2008 – 2009 MAINSTAY SUITES HOTEL CHARLOTTE, NC

NIGHT AUDITOR / FRONT DESK CLERK

2006 – 2008 ZALES JEWELERS CHARLOTTE, NC

JEWELRY CONSULTANT

2000 – 2006 US AIRWAYS PHILADELPHIA, PA

FLIGHT ATTENDANT

1989 – 2000 SUFFOLK CONSTRUCTION COMPANY BOSTON, MA

E.E.O. COMPLIANCE OFFICER/MANAGER

1996 – 1998 CRUZ MANAGEMENT COMPANY BOSTON, MA

ASSISTANT PROPERTY MANAGER

EDUCATION

2000

FLIGHT ATTENDANCE CERTIFICATION, us airways training program

1998

HUD SUBSIDIZED MULTIFAMILY HOUSING, QUADEL CONSULTING CORPORATION

1989

ACCOUNTING MAJOR, NEW ENGLAND BAKING INSTITUTE

1986

MATHEMATICS & SCIENCE, BOSTON TECHNICAL HIGH SCHOOL

SKILLS

High degree of Interpersonal skills

Computer literate in various computer software

Unparalleled Customer Service

Very detail oriented

Optimistic, Energetic, and Creative

Contact this candidate