NIA MIMS

*** **** ****** ******, ** *****

917-***-**** - ad03c0@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated and customer-focused professional with a diverse background in recruitment, IT, and educational paraprofessional. Demonstrated ability to provide exceptional customer service and support, ensuring customer satisfaction and loyalty. Skilled in problem-solving, multitasking, and effective communication. Proven track record of building strong relationships with communities and colleagues. ACCOMPLISHMENTS

• Achieved 123% of yearly Recruitment mission through effectively processing 18 new Army contracts.

• Used Microsoft Excel to develop inventory tracking spreadsheets. SKILLS

• Resilience

• Multitask

• Creative Solutions

• iOS Systems

• Advisor

• Customer Interaction

• Issue Resolution

• Communication

• IT Troubleshooting

• Methodical

WORK HISTORY

09/2020 to Current Production Recruiter

Army National Guard – Wilmington, DE

• Actively listened to applicants, addressed concerns quickly and escalated major issues to proper leadership.

• Updated applicant information to maintain comprehensive records.

• Maintained satisfaction with forward-thinking strategies focused on addressing cu needs and resolving concerns for new enlistments.

• Developed lasting relationships with applicants, which generated 40% increase in referral driven enlistments.

• Coordinated schedules to arrange interviews with applicants. 05/2018 to 09/2020 Network Communication Systems Specialist Army National Guard – Georgetown, DE

• Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.

• Reviewed and researched operations report to detect nonconforming outcomes in task completion, designing system updates to reach compliance.

• Trained employees in use of satellite systems, overseeing onboarding process and verifying Soldier competence.

• Accomplished multiple tasks within established timeframes, with a 91% success rate.

11/2017 to 08/2018 Paraprofessional

Kelly Educational Staffing – Wilmington, DE

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

• Relieved classroom teacher during breaks and maintained order and structure in classroom.

• Creative solutions for a tailored learning approach for students with emotional and cognitive disabilities.

EDUCATION

Expected in 12/2025 Master of Science: Public Health University of North Carolina-Chapel Hill - Chapel Hill, NC 10/2021 Bachelor of Science: Applied Health Sciences American Public University System - Charles Town, WV

• 3.68 GPA

CERTIFICATIONS

• Certified Scrum Master, ScrumAlliance - August 2023

• Certified National EMS, National Registry of Emergency Medical Technicians - March 2023

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