Shasta Howell

Cantonment, FL

-Email me on Indeed: http://www.indeed.com/r/Shasta-Howell/5cdf2b1277c5c03f Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Administrator/Secretary/Manager

Howell's Process Piping, LLC - Pensacola, FL

January 2020 to Present

I play a huge part in the company. I maintain all the billing, sign checks, and make all deposits. I also do payroll for all employees weekly. I handle all invoices to customers. I obtain permits within the state of Florida and Alabama for our upcoming jobs. I do all the business taxes for the state and federal. I write all proposals for the company which is a binding contract between the customer and the company for the job we will be completing. I keep up with all time sheets for employees and make sure all hours are submitted correctly. I answer all office phones and return all business email consistently throughout the day. I schedule all jobs and make sure availability is open. I handle all customer concerns. I handle all employee concerns. I strive to keep a positive work environment. I do all filing for all employee matters and business matters. I make sure all continuing education courses are completed on time for the requirements by the state of Florida.

Subject Matter Expert/Team Lead/ Trainer

Alorica - Pensacola, FL

November 2018 to March 2021

Customer service- Taking Superviser escalated calls. Handling all customer issues within Verizon wireless account. Also helping agents while on floor handling customer calls.Guiding agents in nesting to becoming successful customer service representatives. Answering all questions for nesters. Leading by example to provide a positive and enjoyable work environment. Since the pandemic with Covid we became remote work at home. I got promoted to trainer. I trained all new employees for customer scenario issues and concerns. Helped all employees learn our company policies and regulations. Went over all material necessary for Verizon programs and benefits. Role played with classes to practice handling all customer service techniques.

Cashier, Customer service

Walmart - Cape Coral, FL

July 2017 to July 2018

Responsibilities- Cashier, handling all customers issues. Helping to provide customers with a satisfied experience while shopping. Providing great customer service. Supervisor, Customer Service

Terrell's Professional Cleaning - Pensacola, FL

December 2015 to July 2017

Responsibilities- Customer service and sells to clients. Ensuring all customer needs are met and customer is satisfied. Maintaining all employee relations.

Assistant Store Manager

Halloween City - Party City - Pensacola, FL

September 2014 to November 2015

Responsibilities- Opening the store consisted of walking through the store and making sure recovery of merchandise was done the night before, checking the bathrooms of being cleaned counting all the money of all three tills and safe. I would assign a cash drawer to an employee per shift. Per shift I would assign task to employees of projects to complete for the day. I was responsible to handle all customer issues or discounts, refunds, and customer service. If any computer register problems happened it was my duty to fix the issue as handling employee call outs per shift, and any other issues of the store that potentially could happen. Transferring and receiving merchandise for the store. Making sure breaks were taken per employee on shift. Closing procedures consisted of counting down all cash tills of employees and all money in the safe. Cleaning and recovery merchandise in store. Doing all necessary paperwork, such as bank deposit, daily sales report, and operations report, and emailing district manager nightly of sales and email percentage. Throughout shift responsible for checking email every hour to be updated per store changes or updates. Receiving freight and making sure an update of price changes, and successfully putting merchandise on floor. Working as a team with each employee and maintaining a successful shift for customer satisfaction.

Relief Behavioral Technician

Lakeview Behavioral Health - Pensacola, FL

May 2012 to October 2014

Responsibilities- Establishing and maintaining a positive relationship with patients. Assisting patients to complete activities of daily living and helping to build functional relationships with others. Ensuring safety of the patients. Monitoring and documenting the patient's progress or sufficient needs. Encourage participation among the patients in social, educational, spiritual, and recreational activities through the hospital. Use good communication skills by listening and attending behavioral issues per patient. Respond to dangerous situation in an appropriate manner. Treat all patients with respect and dignity. Hands on with baker act, marchman act, and suicidal ideation one on one patient's.

(Internship through University of West Florida.) Information referral and Quality Assurance agent

United Way 211 of Escambia County - Pensacola, FL

August 2012 to December 2013

Responsibilities- Working within the call center,responding to information requests by providing a listening ear and referring callers to available resources to meet per needs. Giving every individual all resources to emergency food,shelter,child care services,health care,services for people with disabilities, and senior citizens. Helping individuals with fair housing regulations and providing resources to help assist. Also helping individuals with open employment opportunities. Family service counselor (Internship through University of West Florida) Families First Network - Pensacola, FL

January 2013 to May 2013

Responsibilities-Maintaining safety of children, conducting initial family assessment, home visits, school visits, case plan task for parents, performing urinalysis, attending arraignments and judicial reviews, finding resources per family situation, making referrals for services to address family needs, providing a positive support system, documenting all required information per case,conducting visitations, treating all clients with dignity and respect.

Acquisition Sales Representative

Olan Mills - Pensacola, FL

October 2010 to February 2011

Responsibilities- Keeping a positive attitude and greeting every customer walking in the door. Giving Sale pitches and welcoming customers to see our great new package deal of portraits. Meeting a weekly sales quota and striving my best to have the customer completely satisfied. Making appointments for my photographer, and making sure everything was correctly updated into the computer. If any issues with appointments I would handle the situation professionally for the customer. Packages changed randomly and I would learn new specials to provide to clients. Assistant Store Manager

Blockbuster Video - Pensacola, FL

October 2005 to June 2009

Responsibilities- Maintaining monthly inventories of the store merchandise. Following daily safety procedures, supervise employees at the store, receiving and transferring merchandise to other stores, file and adequately maintaining records of issued and received merchandise on the computer. Accountable for all money in the store and safe. In charge of the bank deposits, and overages or shortages of the store's daily revenue. Basic skills to maintain a clean store for customers. Assisting to all customer complaints and handling situations in a professional manner. Training my employees to sell and exceed customer service. Maintaining store meetings and holding employees to all disciplinary actions. Caregiver for Elderly

West Florida Home Care Services - Pensacola, FL

November 2006 to November 2007

Responsibilities- Taking care of the elderly by assisting to daily living needs such as cooking, cleaning patient's room, entertaining, and basic hygiene. Monitoring patients medication, appointments and any medical attention that may be needed.

Quality Assurance Representative

Network Telephones - Pensacola, FL

April 2005 to December 2005

Responsibilities- Dealing with all customer issues, hitting sales goals and keeping employees highly motivated. Receiving all inbound calls through employees that had customer concerns or complaints. Effectively listening to the customer to strategize to fix all issues while leaving the customer happy to have all needs met while enjoying our services of business to provide. Education

Master's

University Of West Florida

Present

Bachelor's in Social Work

University Of West Florida - Pensacola, FL

2013

Associates

Pensacola State College

2010

Skills

• Customer Service

• Computer skills

• Typing

• English

Certifications and Licenses

CPR/First Aid

Additional Information

I have successfully achieved a bachelor's degree of Social Work in May 2013.My academic achievements while attending University of West Florida have consisted of being awarded President's list or Dean's list every semester. My overall G.P.A is 3.84. My past employment through Lakeview Mental Health gave me the experience of working with adolescents and adults dealing with mental illness or substance abuse problems. I have experience working with Baker Act or March Man Act individuals in facilities of ASU, DART, ART, Behavioral Medicine, WFCCC, and Baptist Hospital. My journey of employment through Lakeview Mental Health care started at West Florida Community Care Center in Milton, Florida where I received extensive training. I am certified and trained in HIV-Aids infection control, Crisis Prevention Intervention, First Aid/ CPR, medication management, children's medication validation, restraints, seclusion, and foundations of safety and risk. My ultimate goal is to be a licensed successful social worker and progressing into Graduate School for my Masters of Social Work through the Advanced Standing Program through the University of West Florida. I have learned excellent resources within the community from my past two internships that have helped me provide individuals with referrals to assist with enduring any personal hardship. In the field of Social Work I have learned many great listening skills and patience to help the client in any situation to progress to a positive outcome. Giving and maintaining respect and dignity without a biased attitude. Maintaining child safety, and conducting home visits. Documenting all required information and case notes. Providing a positive support system for the client or family with services provided. My ultimate desire of being involved into the field of social work stemmed from my own personal experiences in life that I have overcome and can truly relate to other individuals. These personal experiences have helped me to expand my knowledge and achieve my goal of becoming a successful social worker. Throughout other past employment opportunities in retail I have obtained management skills with the experience of being an Assistant Store manager of the past two consecutive seasons with the company Halloween City (Party City), and Blockbuster Video. In the past I was in charge of maintaining my store sale goals weekly, and working under pressure and multitasking constantly. I have participated in helping store meetings and was held accountable for all the employees and actions. If verbal discipline warnings were necessary or counseling on store issues it was my job to seek to do so. I have a very positive attitude and love working on projects and ultimately being a team player. I do have basic computer skills that were required courses to achieve my Associates Degree, and progress successfully on a Bachelors level of writing in A.P.A (American Psychological Association) English format. I have basic knowledge with Microsoft word, power point, office, excel and programs that were affiliated through all previous past employers. Windows programs I have trained employees and was successful at leading the trainees to have gained or increased great work ethics and attitudes. I was required to check email hourly and respond in a professional timely manner. I am a very dedicated and hardworking individual that will strive to complete any given goal.

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