Bryan Cook, B.S., PMP, PSM

ad03bh@r.postjobfree.com 512-***-**** Fort Worth, TX 76179 www.linkedin.com/in/bryanacookwo2

EXECUTIVE SUMMARY

Certified Project Management Professional (PMP), Scrum Master (PSM), and Lean Six Sigma Green Belt (LSSGB) with a 15-year career in project management, Senior manager, and Facilities management. I previously held a Top-Secret clearance with SCI throughout my military and government career. Proven leader with experience overseeing large teams, mentoring junior executives, managing multi-million-dollar assets, and driving operational efficiency. Demonstrated expertise in customer relations and strategic initiative implementation. Seeking a senior role to leverage these leadership and management skills to drive organizational growth.

KEY SKILLS

●Project Management

●Lean Six Sigma Methodologies

●Strategic Planning & Implementation

●Operational Efficiency Improvement

●Team Leadership

●Facilities Management

●Stakeholder Communication

●Laboratory Management

●Quality Control and Assurance

●Risk Assessment and Management

●Cross-Functional Collaboration

●Financial Oversight

●Vendor Management

●Critical Environment Knowledge

●Communication Skills

●Data Analysis

●Health and Safety Compliance

●Client Relationship Management

●Budget Development and Management

WORK EXPERIENCE

Case FSM Landscaping 02/2023 - Present

Senior Account Manager – National

●Orchestrated the integration of technical, clinical, compliance, and service center operations for the Division's product portfolio, ensuring seamless coordination across teams.

●Demonstrated unwavering commitment to compliance with Corporate and Divisional Policies and procedures, guaranteeing adherence to internal and external Quality Systems and Regulatory agencies.

●Directed day-to-day operations of a global Service Center, providing technical support and Customer services while maintaining rigorous quality standards. Coordinated with various internal teams and external partners, including AV, food service, and more.

●Led projects for small-scale construction activities, ensuring they were executed efficiently and within budget.

●Managed vendor performance, documented instances of poor performance, and escalated as necessary.

●Prepared and delivered portfolio management reports as required by the client agreement.

●Served as a dynamic resource, ensuring all employees understood company and department goals, fostering a collaborative environment conducive to the division's success.

●Led all people leadership and management activities for the call center, including hiring, administrative duties, mentoring, and performance management.

●Spearheaded the development, creation, and distribution of customer surveys and service evaluations, using metric analysis to drive sustainable improvements in customer-centric culture.

●Played a pivotal role in cross-functional teams, advancing the organization's strategic objectives.

●Acted as a resource for critical, high-risk accounts, supporting the development and monitoring of plans, and handling inquiries with difficult customers or complex product inquiries.

●Promoted strict adherence to EHS policies, procedures, and regulations, ensuring a safe work environment for all employees.

●Implemented and maintained the effectiveness of the Quality System, continuously improving product/system development matters.

ALSTOM, Fort Worth TX 09/2021 - 01/2023

Site Facility Manager Project Manager

●Effectively oversaw and directed day-to-day maintenance operations of the Skylink Train system at the DFW Airport, including ground maintenance and upkeep, leading to a significant $2M reduction in maintenance costs over a one-year period.

●Proactively assessed and improved technician performance, emphasizing safety, quality, and cost efficiency, which enhanced positive customer relations and contributed to a 30%+ increase in customer satisfaction scores.

●Led the technical repair and life cycle maintenance efforts for all production machinery, ensuring optimal operational readiness and uptime. Proactively developed and managed client relationships, consistently meeting or exceeding service levels and Key Performance Indicators (KPIs).

●Ensured compliance with client contract requirements and implemented exceptional quality of service, as reflected in positive client feedback.

●Implemented reliability-centered maintenance practices, resulting in improved equipment performance and reduced downtime.

●Planned and scheduled maintenance activities, conducting workflow analysis to enhance Production Operations support efficiency.

●Managed diverse areas of maintenance and repair operations, focusing on Manufacturing and Production machinery, Robots, subsystems, and equipment.

●Directed a team of scheduled employees, overseeing seamless non-stop operations within a fast-paced manufacturing facility.

●Prioritized safety and quality requirements, achieving high standards of workmanship while ensuring a secure operating environment.

●This highly visible role required effective leadership, meticulous planning, and coordination to deliver results in alignment with organizational goals.

Paragon Communications Solutions, Herndon VA 01/2016 - 02/2018

Facilities Manager Electronic Warfare Countermeasure (FSE)

●Led a team responsible for the operation and maintenance of highly advanced Electronic Warfare (EW) Radar/ RF measurement equipment.

●Led the operation and maintenance of highly advanced Radar & RF measurement equipment

●Strategically defined comprehensive project goals and objectives through active consultation with managers and executives, leading to the successful completion of projects totaling over $3M within budget and ahead of schedule.

●Provided engineering support to Antenna/EMI measurement Labs, compact RCS range, and full-scale Radar Cross Section (RCS) test facilities.

●Managed equipment schedules, maintenance, and upgrades to optimize laboratory efficiency.

●Ensured seamless operation and calibration of measurement equipment, resulting in accurate and reliable test data.

●Oversaw the implementation of best practice for equipment operation, safety, and data collection.

●Proactively communicated with a wide range of stakeholders, from clients and vendors to corporate-level management, ensuring project transparency and contributing to an increase in stakeholder satisfaction.

●Diligently developed test specifications, methodologies, and procedures, conducting rigorous testing for newly implemented systems, which reduced system failures and contributed to significant improvements in operational reliability.

US ARMY, Fort Hood TX 11/2009 - 06/2015

Chief Warrant Officer / Electronic Warfare Officer

●Strategically commanded a team of over 150 military personnel, improving the preparedness of 166 military personnel from 60% to 100% through the careful planning and execution of individual and collective training events, signifying exceptional leadership abilities.

●Collaborated with cross-functional teams to support cutting-edge research and development projects.

●Fostered a culture of innovation and continuous improvement within the team

●Efficiently managed and improved equipment operational readiness to over 95% by developing a widely recognized maintenance program, thus reducing equipment downtime and associated costs.

●Proactively trained and mentored over 150 junior executives for positions with joint, multinational, and high-level service organizations, fostering a culture of continuous learning and professional development.

●Successfully managed accountability of over $45 million in parts and supplies while simultaneously overseeing over 175 lines of equipment, demonstrating exceptional fiscal responsibility and project management skills.

EDUCATION AND CERTIFICATIONS

Bachelor of Science (B.S.) in Business Technical Management. DeVry University, Downers Grove IL

Project Management Professional (PMP) Certified. Project Management Institute

Scrum Master (PSM) Certified. Scrum.Org

Lean Six Sigma Green Belt (LSSGB) Certified. Lean Sigma Corporation

PROFESSIONAL DEVELOPMENT AND COURSES

Network Engineering Program (A+ trained, Network + trained, Linux trained, Security+ trained). Cybertex Institute of Technology, Austin TX

Project Management Professional (PMP), Lean Six Sigma Green Belt, Scrum Master (PSM), Microsoft Excel, ITIL. New Horizons Learning Center, Austin TX

COMPUTER SKILLS

Kronos, Time Sheets, Share Point, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

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