Customer Service Shift Manager
Resume:
Rachel Rene’ Parton
Newport News, VA 23601
ad03ba@r.postjobfree.com
OBJECTIVE: To obtain a challenging position that will utilize my technical skills to meet
Organizational goals.
Employer: Pizza Hut 10868 Warwick Blvd, Newport News, Va 23601
Nov. 11, 2022 - Present
Supervisor: Marlon Stewart
Cook - Prepared and cut made to order pizzas.
Shift Manager- Promoted to shift manager 3/1/23. As a shift manager I run various shifts assisting
teams in completing orders. I also make outbound calls to resolve customer concerns.
I received my Serv Safe Certification in August 2023.
Employer: Alorica 5161 California Ave # 100, Irvine, CA 92617
Jan. 2023- Feb. 2023
Supervisor: Heidi Stacier
Customer Service- Worked for a major tax preparation service company. Assisted customers during
inbound calls to file basic tax returns and answer basic tax questions.
March 2022-Jan. 2023
Supervisor: Heidi Stacier
Customer Service- Received inbound calls for a large electronics store. Assisted customers with placing
Orders and checking on status of orders. Set up appointments for in-store and in-home repair.
Provided basic trouble shooting for home entertainment systems and also appliances.
August 2001-March 2022
Supervisor: Heidi Stacier
Claims Department - Received inbound calls and made outbound calls assisting customers with claims
for a major delivery company. Also assisted customers through email, online chat or social media
to resolve their concerns or issues with lost or damaged packages Shipped domestic and international
packages to customers and clients.
Jan. 2000- Aug. 2001
Supervisor: Heidi Stacier
New Account Sales- Acted as a bridge between a major delivery company and new customers to make
the setting up of accounts easier for customers. Made outbound follow up calls to clients to verify new
Accounts kit had been received. Helped clients with their account and answered questions or concerns.
SKILLS: Excellent presentation skills, verbal and written communication skills, and interpersonal skills, ability to
Handle a fast-paced environment and challenging workload. I am comfortable with taking inbound as well as
making outbound calls.
EDUCATION:
High School: 1992 Southwood Jr-Sr High School, Wabash, In 45992
PERSONAL REFERENCES:
Jarrod Brown, 757-***-**** ad03ba@r.postjobfree.com
Melody Seys, 757-***-**** ad03ba@r.postjobfree.com
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