CANDICE MESINA

***** ******** **** ***** *****: 323-***-****

Valencia, CA 91354 Email: ad03a5@r.postjobfree.com

HEALTHCARE PROFESSIONAL

Experience Healthcare professional with more than 18 years knowledge of both clinical and administrative positions. Collaborative communicator with the ability to assist staff and ensure patients have an understanding of all procedures. Skilled at utilizing computers and the ability to input patient information and troubleshoot issues as needed. Analytical thinker with strong attention to detail and the ability to maintain consistency across records. Easily cross-trained and able to build rapport and a solid reputation for the company. AREAS OF EXPERTISE

Administration

Appointment Scheduling

Telephone Etiquette

Pre and Post-Operative Care

Digital X-Rays and Cone Beam CT

Reception

Surgical Instruments

Safety Standards

Patient Care, I.V. placement &

blood withdrawal

Computer Programs

Referrals

Surgical Procedures

Organizational Skills

Practice Management Software

PROFESSIONAL EXPERIENCE

DR CHRISTOPHER CHAN / LYTLE, TATE & STAMPER PASADENA, CA 2019-PRESENT SURGICAL ASSISTANT/IMPLANT COORDINATOR

Support telephonic outreach to patients.

Work assigned cases (outreach & educate patients, coordinate services, schedule patient appointments)

Understand the requirements of the caller and provide precise information, triage appropriately.

Be courteous and conscientious of call queue at all times.

Eligibility verification and reconciliation.

Submit and/or follow-up on authorizations.

Coordinate with clinic and clinical staff as needed.

Stays in compliance with all HIPAA regulations.

Good understanding of medical and dental terminology.

Maintain daily, positive communication with other departments.

Assist other departments as appropriate.

Placement of I.V. and blood withdrawal as needed.

Obtain and take panoramic and CT scans.

PACIFIC COAST CENTER, PASADENA, CA 2004 – 2019

SURGICAL ASSISTANT/IMPLANT COORDINATOR

Carry out procedures determined by the surgeon and manage patient comfort levels

Utilize surgical instruments and equipment in compliance with OSHA standards

Build rapport with patients and ensure understanding of all procedures and discuss pre-operative and post- operative instructions

Assist coworkers with computer programs, specifically with WinOMS CS Practice Management Software, and troubleshoot issues as needed

Schedule appointments and maintain the master calendar and treatment schedule

Effectively answer procedure questions both in person and over the phone

Provide cost estimates for treatments and coordinate with other services

Data Entry and miscellaneous clerical duties

Client Name Resume, Page 2

EDUCATION & TRAINING

Dental Assistant Program, Pasadena City College, Pasadena, CA Certificate in Advanced Cardiovascular Support (ACLS) Certificate in Oral Maxillofacial Surgical Assisting (OMSA) Certificate in I.V. Therapy & Blood Withrawal

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