Assistant Manager Customer Service
Resume:
Jamie Schooler
Macomb, OK *****
*****.********@*******.***
Work Experience
Tax consultant
self employeed - Macomb, OK
January 1997 to Present
Tax preparation and consultation.
Bondsman
Judicial Services - Southwest, Missouri, US
August 2011 to August 2013
Bail bondsman who writes bonds, conducts investigations, locates and apprehends fugitives when necessary.
Foster Parent
State of Missouri - Neosho, MO
April 2009 to October 2012
Cared for children in all ways. Attended and participated in all plan meetings, school meetings, court hearings, and any other meetings where teams worked for the child's placement, education, or other goals that affected each child's future.
CMA/Direct Care Staff
New Visions - Neosho, MO
November 2004 to November 2011
CMA/ Direct Care Staff who is responsible for medication administration and teaching clients the day to day development of life skills.
Store Manager
Factory Connection - Neosho, MO
March 2009 to August 2010
Manager responsible for all aspects of store operations. This included interviewing, hiring and discipline of employees. Providing great customer service, scheduling, and payroll and successfully completing and turning in all required paperwork in a timely manner. I am also responsible for loss prevention and public relations including marketing.
CIST/Assistant Manager
New Visions - Neosho, MO
February 2006 to February 2009
Community Integration Skills Trainer/ Assistant Manager who is responsible for all staffing and scheduling. This includes hiring and training staff to work with the developmentally disabled in all aspects of their care and teach them to assist with day-to-day development of life skills. This job requires me to handle all situations regarding consumers and staff including any and all emergency situations. Case Manager
Connections Case Management - Joplin, MO
May 2008 to September 2008
Case Manager responsible for developing personal plans for clients and working with clients and their caregivers and or families in the implementation of their personal plan. I also assisted in locating resources to assist the client in whatever needs they had. Education
Master of Science in Criminal Justice Administration Southeast Missouri State University - Joplin, MO
December 2012
Bachelor of Science in Criminal Justice Administration Missouri Southern State University - Joplin, MO
December 2005
Associate of Arts in General
Missouri Southern State University - Joplin, MO
December 2004
Additional Information
Skills
Management
• Coordinated employees schedules
• Supervised 30 employees responsible for caring for disabled adults
• Supervised 10 employees responsible for store operations
• Conducted interviews to fill positions and choose the best candidate
• Made sure that all employees were properly trained Leadership
• Headed weekly sales meetings and monthly planning meetings
• Trained new hires and conducted annual training in CPR/First Aid Communication
• Coordinated efforts with other stores to ensure customer satisfaction
• Worked with a team to ensure that the consumers had the best resources in place Reporting
• Presented store sales to employees and upper management
• Reported payroll information to the Human Resources Department
• Conducted investigations regarding loss prevention and fugitive apprehension
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