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Help Desk Analyst

Location:
Hayes, VA, 23072
Salary:
55000
Posted:
November 13, 2023

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Resume:

MICHAEL C. PRICE

**** ********** **. #***, *****, VA

ad0396@r.postjobfree.com

757-***-****

PROFESSIONAL EXPERIENCE

Requirements Analyst / Tier 1 Help Desk Analyst, JANUS RESEARCH Training and Doctrine Command (TRADOC), FT. Eustis, Va. Jul 2022 – Apr 2023 Company Home address:

Janus Research Group, LLC 600 Ponder Place Drive, Evans, GA. 30809 706-***-****

• Determine most critical Software Requirements to be included in development builds.

• Provide the criticality survey of Software user requirements to be presented into the Requirements Review (RRB) and Configuration Control (CCB) Boards.

• As Tier 1 Help Desk Analyst, provided the global user community with means and authorization levels in order to participate in JANUS Data Management Products. Software Engineer III, Huntington Ingalls, Newport News, VA Oct 2020 – Jun 2022

• Tested software used to verify the configuration of CVN 78 embedded systems

• Identified and defined the items of the software product that need to be controlled

• Recorded and reported the status of configuration items and change requests Program Management Analyst I, Precise Systems, Patuxent River, MD Jul 2020 – Oct 2020

• Prepared Briefs for Program Acquisition Kick-off/Acquisition Strategy

• Developed Cost Analysis Requirements Descriptions

• Composed Program Requirements Clarification Letters (RCL) Software QA Tester, EMPRISE CORP., Chesapeake, VA Mar 2020 – Jun 2020

• Developed testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability

• Designed test plans, scenarios, scripts, and/or procedures

• Performed initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source

Systems Software Tester II, CACI, Norfolk, VA Jul 2019 – Jan 2020

• Provided testing expertise for support of user requirements of complex to highly complex software/hardware applications

• Directed participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection

Production and Metrics Analyst, CACI, Portsmouth, VA Feb 2019 – Jun 2019

• Produced metrics from each public Shipyard, relating to the unit availabilities

• Provided production analysis as contracted by Naval Sea Systems Command (NAVSEA) Capability Analyst, US Joint Staff- (J6), Norfolk, VA Nov 2017 – Dec 2018

• Provided support analysis and management of the Requirements collection and tracking tool, Net-Enabled Requirements Identification Database (NRID), using Tracking Tools as Software Forge for status and Development updates

• Provided direct support to the GCCS Family of Systems (FoS) such as GCCS-J Agile Client and the formation of the Global Command and Control System- Joint Enterprise

(GCCS-JE), and indirect support to other Situational Awareness systems Software Test Analyst, LEIDOS, Hampton, VA Jan 2017 – Oct 2017

• Performed Software Regression Test

• Scheduled and Conducted the Test Readiness for Test Cycles Software Test Analyst, Engility, Newport News, VA Jun 2011 – Jun 2016

• Completed Documentation Testing

• Performed Functional Testing

• Summited Government Acceptance Testing

Senior Analyst, General Dynamics (USJFCOM), Suffolk, VA Jun 2008 – Jun 2011

• Assisted in the development and maintenance for the C2 Central, a Web-Enabled, Department of Defense (DOD) C2 knowledge base repository Fleet Support Engineer, Northrop Grumman, Newport News, VA Oct 1988 – May 2008

• Completed Technical and software upgrade support of the GCCS Suite

• Communications Configuration: Enabled the units to receive the Force Tactical Data

• Operator Training: Provided Basic Operator and Staff Level Training EDUCATION

Central State University – Wilberforce, OH

Bachelor of Science, Major: Information Systems

GPA: 3.1

HARD SKILLS

• 20 years’ experience supporting Command and Control Systems and Technical Solutions

• Provided Engineering and on-site support to Major C2 Systems

• 10 Years Active-Duty (Navy)

• Active Secret Security Clearance

• Test and Evaluation of Proposed and Fielded systems SOFT SKILLS

• Excellent Written and Oral Commination

• Training in Scaled Agile Framework (SAFe)

• Microsoft Office 365 – Teams Collaboration Tool Expertise in Microsoft Office 365 – Teams Collaboration Tool / IBM Rational Clear Case / Visio / DOORS / JIRA Clearance:

Investigating Agency: U.S. Department of Defense

Date investigation completed: 06/2012

Date clearance granted: 06/2021

Level: Secret

PROFESSIONAL REFERENCES

Company Name Title Phone Email

JANUS James Vaught Program Manager 757-***-**** ad0396@r.postjobfree.com JANUS

Joel L. Badanes Deputy Data

Management

757-***-****

ad0396@r.postjobfree.com

JANUS John R. Yohman Data Management

Lead

757-***-****

ad0396@r.postjobfree.com

HII Cory Kerney Engineer Manager

II

757-***-**** Corey.B.Kerney @hii-nns.com



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