Customer Service Call Center

Larry Johnson

**** ****** *****, ******** ****, Ok 73159 Ph.405-***-**** ad038w@r.postjobfree.com

Summary

Experienced professional in the field of customer service and sales. Knowledgeable in scripts, hard and soft selling, generating leads, inbound, outbound sales and assisting customers. Education

• Graduate from Chicago Job Corp (Certification in Brick masonry)2001

• Norfolk State University (major) Interdisciplinary studies

• Completed my Piedmont Community College associate degree in social sciences. Objective

To work for prestigious company Full or part time as a loyal employee earning money to complete my bachelors degree.

Experience

• Sears Home Delivery: responsible for adhering to a daily manifest, mapping routes, delivering merchandise to customers. Installation of Sears merchandise, and customer service.

• Impulse Call Center: Responsibilities taking inbound call for customers ordering products off our infomercials. On average 10 to 20 calls an hour. The job included taking credit card payments over the phone and filling orders for our customers. The job also included some soft selling and adhering to a up sale script, offering promotional incentives.

• United Parcel Service: Responsibilities included sorting small packages by barcode with an electronic inventory device, directing those packages accurately to their destinations in a timely manner.

• Rgis Inventory: Taking inventory for various department stores, maintaining an accurate count of all merchandise, and transmitting the data to be finalized by accountants. Skills

• Customer service representative

• Sales associate

• Inventory clerk

• Certified construction

• Telemarketer

• Strong verbal communication

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