Dwan Miller

Lawrenceville, GA Phone: 404-***-**** Email: ad038u@r.postjobfree.com

Skills and Abilities

Critical Thinker

Problem Solver

Leader

Motivated

Time Management

Safety-Conscious

Teamwork

Customer Service

Mail Handler Assistant United States Postal Service, Duluth, GA November 2021 - Current

Loaded, lifted, and carried moderate to heavy mail from the dock and sorting equipment.

Separated outgoing bulk mail and loaded it onto mail trucks for distribution.

Operated machinery and carried mail to the distribution area.

Rewrapped damaged parcels and weighed mail.

Certified in forklift, long jack, and short jack operation.

Contract Customer Service Representative (Remote) Zelus Solutions Inc., Remote-USA Feb 2020 - Current

Responded to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards.

Received and placed telephone calls which were predominantly routine but sometimes required deviation from standard screens, scripts, and procedures.

Answered customer telephone inquiries, processed orders, handled service needs, addressed complaints, responded as applicable, or directed to technical/service areas.

Provided technical assistance and support to customers in resolving issues related to the company's products and services.

Maintained detailed and current knowledge of the company's and assigned client's products and services.

Analyzed customer service needs for communication with service and technical departments when necessary.

Worked diligently to navigate a computerized data entry system or other relevant applications.

Resolved basic or tier 1 payment and account-related requests, including card activations, payments, and name and address updates for cardholders (customers) of 1-2 assigned company clients.

Warehouse Picker and Packer Toms Vapor Distribution Co., Winder, GA September 2015 - March 2020

Picked and packed customers' orders according to daily invoices.

Assembled boxes and packages for outgoing merchandise.

Labeled items for storage and daily shipments.

Performed periodic inventory counts on schedule.

Restocked and organized shelves with outgoing merchandise using a manual Pallet Jack.

Lifted 30lbs plus repeatedly.

Utilized RF Scanner to verify all labels for shipments.

Education (: Bachelor of Science in Computer Engineering DeVry University Chicago IL (Anticipated Graduation Date 06/01/2024)

Bachelor: GPA 3.8)

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