Patricia Lomden

Oak Park, IL ***** 630-***-****

ad038b@r.postjobfree.com

SUMMARY

Patricia is looking for an IT Support Specialist role where she can utilize her technology degree and over 5 years of experience across multiple industries to achieve a more streamlined face of the business she serves. Her unique combination of strong communication and detail-oriented skills coupled with her strong technical background make her a valuable and dynamic team player. She has experience working in a variety of environments and communicates effectively with everyone from internal team members across departments to third-party vendors and clients.

EDUCATION

Westwood College Chicago, IL

A.A.S.-Information and Network Technology 2014

Roosevelt University Chicago, IL Bachelor of Fine Arts 2007 EXPERIENCE

The Frances Xavier Warde School Chicago, IL Technical Support Analyst August 2021 – Present

• Provide Help Desk support for all students, faculty and staff using Office 365, Windows laptops, iPads, Microsoft Office Suite, Google Apps, Veracross, Canvas, A/V and various proprietary applications in- person and via phone or email.

• Timely completion of Help Desk tickets, service request forms and maintenance of ticketing queue in alignment with team service level agreement objectives

• Setup, support and breakdown of events involving a/v service requests

• Maintains classroom and event space networked LCD projectors and wireless screen mirroring devices

• Support end users as an application subject matter expert by responding to questions about application configuration, capabilities, and functionality.

• Manage digital signage systems

• Assists with the management of user accounts within Active Directory, Office 365, Google Apps, etc

• Assist in the maintenance of hardware inventory including performing periodic audits

• Configure and support desktop PC's, laptops, iPads and Chromebooks

• Assist in the maintenance of the mobile device management system for iOS and Windows devices

• Support VoIP telephone system end user issues such as moving extensions and voicemail configuration

• Troubleshoot wired and wireless network connectivity issues school wide

• Maintain multifunction copiers campus wide including ensuring toner stock levels, and coordinating service calls

• Help to develop and maintain documentation for procedures and troubleshooting

• Coordinate and delivers end user training workshops as needed

• Assist the System Administrator with maintaining hardware and software inventory.

• Assisting with hardware deployment and management for faculty, staff and students

• Assist the Systems Administrator with network administration, security, maintenance and support Global Recruiters Network Chicago, IL Data Analyst November 2018 – August 2020

• Assist Comptroller with all Billings for over 170 franchises as well as training, communications and following up on invoicing

• Assist with transfer of funds for Accounts Receivable

• Outstanding Invoices – Worked with auditors annually on accounts, tracked backdoor placements

• Cashin – Import and Storing Checks, ACH transfers, and Wired Transfers into internal database.

• Weekly Billings and Cash – Reports on weekly franchise numbers to CFO, setting target goals for the month

• Editor on monthly newsletters, internally-built websites, and internal training software and guides

• Used Microsoft Teams to communicate with technical support specialists on the latest builds of internal software and troubleshooting customers' networking issues

• Collaborator on multiple virtual and in-person Workshops for franchises, entertainment, and Zoom operation

• Data Management – Provided data for legal and accounting purposes

• Trained all franchise owners and staff on invoicing as well as assisted with communication with their clients

BBDP, Inc. Chicago, IL Technical Coordinator December 2015 – November 2018

• Use GWI Ticketing system to handle over 20 calls per day with customer IT support issues

• Mesh remote system, Avast remote software, Remote Desktop application

• Internally-built Outlook Add-In called the “Outlook Toolbar” - Check emails for questions, organize videos and guides, see if there should be updates, outline for workshop, list of questions

• Communication with Clients on payments of technical services including Avast Antivirus Software, Equipment purchases, annual technical support services.

• Technical support – Opened and resolved tickets using the GWI ticketing system – Windows Server 2010, Windows OS 10, Software Applications: MS Office 2010 XP (Word, Excel, Power Point, Access), Adobe Photoshop

• Assisted with collections of technical support payments – annual and monthly

Contact this candidate