November **, ****

Dear Hiring Manger,

Attached is my Resume for your review of my work experience and skills. Please consider me an applicant for Remote Customer Service Representative positions which are available within your organization.

Previous positions I have held acquainted me with a wide variety of experience in administrative/clerical office, and customer service representative positions. The customer service representative training from the Help Desk Institute of Colorado gave me awesome skills to effectively deliver excellent communication skills in resolving problems by showing empathy, effective listening to master problems, accurate documentation of issues, and ensuring customer satisfaction follow-up to attain company goals.

Work experience as receptionist, clerical 1, word processing specialist, secretary, administrative assistant, and licensed security officer also gave me excellent experience working with the public, utilizing proficient customer service skills. It's my belief that my customer service/administrative office experience would be a great benefit to your organization.

In my previous position as Helpdesk Customer Service Representative I for the State of Maryland Department of Labor-Division of Unemployment Compensation Insurance Project/Artech LLC/Accenture which expired, and I enjoyed providing excellent customer service to the State of Maryland claimants.

I'm seeking to obtain employment with a progressive, growing, and stable company that offers opportunities for growth and development of new skills in customer service to broaden my horizons in the customer service area. I am confident that my knowledge and expertise will allow me to make a valuable contribution to your organization. I would enjoy speaking with you in person to explore this opportunity further and how I can best serve your needs, at your convenience. Please feel free to contact me at 601-***-**** or by email ad037v@r.postjobfree.com.

Thank you for any consideration that you give to me. Looking forward to hearing from you,

Sincerely,

Marilan Gordon

Attachment

Marilan D. Gordon

ad037v@r.postjobfree.com

601-***-****

Eager to transition into a successful and growing organization. Offering strong work ethic, collaborative team style and goal oriented.

TRAINING

Licensed Security Officer, State of Tennessee, Nashville, TN March 2017

Forklift Certification, Goodwill Industries of Middle TN, Nashville, TN June, 2015

Drafting Assistant Certificate, Chattahoochee Technical College, Marietta, GA May 2012

Customer Service Representative Certification, Helpdesk Institute of Colorado, Denver CO

June 2011

RELATED EXPERIENCE

6-202*-*-**** - Helpdesk Customer Service Representative I - State of Maryland-Department of Labor-Division of Unemployment Compensation Insurance-Accenture/Artech LLC

Answered inbound calls, investigated, documented claimant inquiries, escalated claim issues to State agents for claim completion, investigated fraudulent claims, verified identity, proof of employment, proof of income and reviewed wage recheck and made outbound calls to claimants and employers.

PAST CLERICAL/CUSTOMER SERVICE EXPERIENCE

DLZ Michigan, Inc.-Office Team Inc., Okemos MI, Clerical I

Performed general secretarial tasks, customer service, prepared reports/proposals and correspondence, receptionist switchboard operator backup, data/financial records management, meeting coordination preparation, and inventory of office supplies.

State of Michigan-Department of Treasury-Local Property Services, Lansing MI, Word Processing Specialist-E7

Word processing, database entry, recordkeeping of monies received, recorded tax lien sale certificates, processed property tax lien sale purchases, tax refunds, tax redemptions and tax sale cancellations, customer service calls, monitored tax tribunal petitions files, and attended tax lien sale meetings.

Michigan State University - Office Services, East Lansing Ml, Secretary/Administrative Assistant

Preformed secretarial tasks; customer service, supervised student trainees, processed payment vouchers, department student payroll, inventory of supplies, conference coordinator and registration, data records management, entered and organized mailing lists, monitored and responded to directors Outlook emails.

Michigan Housing Trust Fund - Lansing MI, Administrative Assistant-Receptionist

Provided administrative support to executive director, word processing, file documents and recordkeeping, answered phone calls from consumers, processed documents for the Revolving Consumer Loan Fund, data entry, meetings coordination setup, office supplies inventory.

OTHER WORK EXPERIENCES

2-201*-*-**** - Machine Operator, Wagner Staffing/Poly Air, Lithia Springs, GA

Load machines with packaging products, monitored products output for proper shipment, assembled products for shipments.

1-201*-**-**** - Security Officer, Central Defense Security, Nashville TN

Locked and unlocked conference rooms and residential halls, patrolled campus, processed after hours conference reservations room check-ins, maintained hourly reports of campus activities, monitored surveillance cameras and investigated any unusual activities-reported unlawful activities to local authorities, documented hourly reports.

10-201*-**-**** - Operator, General Mills, Inc./Select Staffing, Smyrna TN

Stocked machines lines with packaging materials, inspection of product dough output boxes and cans for imperfections, assisted with department sanitation procedures.

7-201*-*-**** - Quality Control Inspector, CTDI Inc./Adecco Staffing, Mt. Juliet TN Inspection of Comcast Xfinity internet/video products and welcome kits.

12-201*-*-**** - Packer, Wilson/Ameri Sporting Goods/All Star Personnel, Murfreesboro TN

Order inventory, RF scanned orders, processed and packaged orders for shipment.

7-201*-**-**** - Material Handler, OHL Logistics, Mt. Juliet TN

Order inventory, RF scanned orders, picked, packaged and processed orders for shipment.

11-201*-*-**** - Mail Processor, UPS Innovative/Lyneer Staffing, Laverne TN

Sorted mail, RF scanned incoming mail, researched and made correct address changes, applied correct postage for shipment.

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