Customer Service Experience
Resume:
Yeilian Rosado
Customer Experience Specialist
Patient-focused customer experience specialist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Contact
Address
Jacksonville, FL, 32224
Phone
*.*******@*****.***
Skills
Electronic Records
Management
Patient Relations
Routing Lab Results
Appointment
Confirmation
Patient Interviewing Skills
Recording histories
Data Entry
Languages
English
Spanish
Work History
2022-03 - Current Customer Experience Specialist
Crucial Care/Guidewell Emergency Doctors, Jacksonville, FL
• Provide exceptional customer service while managing telephonic inquiries from Crucial Care patients and community partners
• Identify and address customer needs, routing challenges to the appropriate resource
• Obtain patient demographics and register patients for appointments using designated software
• Verify patient benefits and accurately quote based on real-time benefit eligibility
• Maintain appropriate documentation for telephonic inquiries
• Utilize designated scripting and protocols
• Assist in completion of Medical Records Request
• Manage PHI in accordance with all applicable HIPPA rules and regulations
• Adhere to organizational protocols and values
2021-10 - 2022-03 Medical Records/Referral
Coordinator
Chiropractic Injury Solutions, Jacksonville, FL
• Maintained accuracy, completeness and security for medical records and health information.
• Interacted and communicated easily with department personnel and public.
• Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
• Interacted with patients by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Contact this candidate