Business Analyst Project Manager

Mark Saunders

289-***-**** ad0370@r.postjobfree.com http://ca.linkedin.com/in/markssaunders

Summary

Core skills include being an effective Project Manager and Business Analyst, bridging Business and Client teams, problem solving, concern for process and risk, meticulous attention to detail, advocating change, and building effective relationships through a democratic leadership style. Education

● Durham College, Advertising Administration Diploma Program.

● AIG Consulting, TD Requirements Management Lifecycle (Business Analyst Framework).

● Visit my Linkedin Profile for a list of LI learning courses I have attended. Software and Technology Experience

● Advanced MS Office: O365 plus Teams, Project, Visio, Access, Sharepoint, VBA, Power Automate, Power BI.

● Software: CMS, CRM, Jira, HP ALM, Rational Jazz, Selenium, Soap UI, Adobe CS, OSX/Linux/Windows.

● Technology: Java, PHP, Python, C#, XML, HTML, Javascript, SQL, IBM MDM, ETL, Web Analytics.

● Modeling: UML and BPMN, Source to Target System Integration, RDBMS.

● Data Management: Metadata, Data Quality, Governance & Lineage, Data Mapping.

● Methodologies: Agile, Waterfall, PMLC, SDLC, ITIL. Project Management Experience

● Leading teams of 3-20 directly and 40+ indirectly in matrix environments.

● Authoring project artifacts such as Charters & Business Cases, Scope & Communication Management, Governance and Gating, MS Project schedules, RACI structures, through to closure & lessons learned sessions.

● Managing meeting facilitation, RAID (risk/actions/issues/decision) logs, and meeting minutes distribution.

● Vendor, Stakeholder and Financials Management for $5k to $6M sized tech, regulatory (PIPEDA & CASL) and website, and data-driven projects.

● Establishing KPIs and dashboards for executive status updates.

● Change Management and advocating change, including release management and scheduling.

● Working within and assisting in setting up PMOs and advocating PMBOK adoption.

● Using Excel for a variety of tasks (e.g. Cost benefit analysis, financials, Gantt & scheduling date/time analysis). Professional Experience

Shift Manager, Wendy’s Sept 2023 – Current

● Register counting, support operations excellence, staff training and coaching.

● Ensure product quality, food safety, ingredient availability, and customer experience are of the highest quality. Freelance Contractor, Sole Proprietorship Aug 2022 – Current

● Web, Ecommerce, Graphic Design, Google Workspace solution development; personal & professional coursework. Team Member and Baker, McDonalds and Tim Hortons May 2018 – June 2022

● Provided exemplary service at Storefront & Drive Thru; order & cash taking, front-of-house food assembly. Information Management Specialist - Business Analyst - Tumii Transformations July 2022

● Information Architecture Review, Design, and documentation; consultancy.

● Mentor junior staff in testing/project management/design Center of Excellence practices.

● Participate in Sharepoint implementations, and definition of information architecture including metadata. Business System Analyst - Belairdirect Insurance May 2016 – May 2017

● Review and analyze business requirements to prepare test plans, test cases and traceability matrices and testing reports.

● Assist in the implementation or creation of business requirements through training and maintenance releases.

● Execute test manual and automated tests, log and prioritize defects, perform sprint activities and estimations/grooming.

● Utilize pivot tables and v-lookups in excel and SQL against source system data for various analytical reasons. Manager, Enterprise Data Quality Management, TD Bank May 2015 – Dec 2015

● Enhance, refine and deliver a North America-wide data quality methodology for unified standards, processes and tools.

● Support Business Segments Enterprise-wide to plan and implement frameworks, toolkits and BRDs, and assess impacts.

● Maintain knowledge and promote thought leadership for core concepts such as Data Mapping, Element meanings, Profiling, Lineage, Quality Dimensions/Business rules, and measuring the fitness for use of data by the business. Business Acceptance Test Manager - TD Bank Oct 2013 – May 2015 Master Data Management (MDM) testing for the Bank's vision of one Enterprise-wide360 view of customer & account information.

● Creating risk-based acceptance test plans, test cases and requirements traceability from BRDs and other documents.

● Defect management and triage with onshore and offshore teams through daily meetings, and by using HP Quality Center.

● Chairing weekly Business Executive status updates and preparing report materials & dashboards on progress/issues.

● Conduct document and results walkthroughs with stakeholders.

● Manage post-implementation reviews and lessons learned.

● Analyze data in SQL and Excel for data conversion, financial and source-to-target process accuracy. Project Manager, TD Bank – MBNA & CUETS Financial May 2012 – Oct 2013 Project Management in a Financial Institution Credit Card portfolio, with teams across multiple locations.

● Applying Project Management (PMLC), Software Development (SDLC) and Requirements Management methodologies to deliver projects of small to large size (Tiers 2-5), in a matrix environment, and across multiple lines of business.

● Communicating between business and technical stakeholders, including status reporting with appropriate level of detail.

● Arranging meetings, and owning day to day project controls via Issues, Actions, Risk and Decisions logs.

● Monitoring and reporting budget forecasts and burn rates for internal and vendor resources.

● Coordinating activity and deployment schedules through Work Breakdown Structures and project plans.

● Directly documenting or ensuring quality business cases, technical requirements, and test plan artifacts were produced.

● Manage a multi-year legal project (Canadian Anti-Spam Legislation) in a complex program of 40+ people and 12 vendors.

● Contribute to launching a new credit card product nationwide. Dozens of teams and vendors affected Regional Production and Project Manager - Metroland Media (Ottawa) Sept 2010 – Feb 2012 Executive level Production Department management and oversight in a Print and Online media company.

● Managing and leading a team of 19 design and production staff across multiple locations.

● Identifying key departmental metrics and developing reporting mechanisms to monitor & improve performance.

● Analyzing Sales and Distribution data using database queries and excel & access (reports, pivots, etc.).

● Project Management for large scale organizational changes affecting multiple lines of business.

● Participating in executive meetings and contribute to project or operations analysis (e.g., P&L review, revenue realization)

● Creating technological based (google) maps for distribution & sales departments to reduce maintenance costs and enable more sophisticated booking and sales capabilities.

● Leading the development of an intranet using OSX & Python to reduce information costs and corporate asset risks.

● Leading change management to convert production to be paperless - improving efficiency, and business continuity. Business Systems Analyst/Consultant - Asset Inc. Oct 2005 – Sept 2010 Performed full lifecycle activities with a wide range of representatives (e.g., external & internal clients, developers, analysts, consultants) for a web-based collections outsource technology and supply chain management company.

● Gather client requirements and translate into functional specifications using Agile and Waterfall methodologies.

● Design efficient workflows and negotiate around customer customizations, document using process, state diagrams.

● Develop working or low fidelity prototypes and/or mockups as appropriate to support product offerings or expansion.

● Data modeling and analysis to support business expansion decisions using Cognos/SQL/Access/Excel pivots.

● Full testing planning, coordination and execution (UAT/PreProd/Prod) independently and with clients.

● Lead a large research and development project involving Bankruptcy Trustees Nationally to expand product offering.

● Lead a team for a large fax server replacement project; mitigated risk to critical operation and sought cost savings

● Lead a successful project to archive automated outbound letter/document images sent by fax (paperless workflow).

● Deliver software, test & train with clients such as Scotiabank, RBC, BMO, TD, Genworth, Lawyers, Property Managers Other Experience

● Project Manager, Torstar Digital Feb 2005 – June 2005

● Project Manager and Webmaster, Metroland Media May 2001 – Feb 2005

● Freelance Web Designer, Sole Proprietor Jan 1998 – May 2001 Recognition

● TD Bank: 2 Act for Impact Awards for team improvement and leadership and Operating with Excellence.

● TD Bank: Spotlight award for continuous improvement while managing risk.

● Belairdirect: Bravo Award for work excellence during a company acquisition and launch in a new Province.

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