Customer Service Community Outreach
Resume:
Curtis Ruffin
Seattle, WA 98106
***********@*****.***
Skills
Decades of direct experience engaging and assisting clients with the necessary steps to include, but not limited to assessment, team building, data management, customer service and community outreach.
Experience
2019-Present
DADS- Intake Specialist
●Interview and evaluate potential clients for program registration.
●Support online application and process data in proprietary databases to create client files.
●Assist existing clients with creating parenting plans and child support arrears modification schedules.
●Distribute intake documents to prospective clients.
2006-2011
POCAAN - Job Developer
●Performed initial client assessment, analyzed results to help determine appropriate service.
●Responded to and logged customer requests via phone and email.
●Provided guidance to clients on professional work attire and workplace behavior.
●Conducted community outreach and collaborated with potential employers on tax benefits and hiring incentives. Scheduled regular employer site visits.
●Transported clients to job interviews and fairs.
●Maintained monthly and quarterly reports for senior leadership.
2001-2010
Lutheran Compass Center - Case Manager
●Provided around the clock support to clients in need.
●Reviewed and validated client documentation for accuracy and compliance.
●Developed Functional Behavioral Assessment (FBA) and Positive Behavioral Intervention Plans (PBIP).
●Routinely collaborated with department heads to resolve customer complaints and operational problems.
●Transported clients to scheduled medical appointments and emergency room (as needed).
● Identified and investigated resident complaints/ special incidents and submitted to the Quality Department for resolution.
1996-2000
Pioneer Work Release-Lead Facilitator
●Maintained program certifications. Entered and tracked clients financial records.
●Worked directly with the Department of Corrections, local, state and federal agencies, to coordinate and track client transfer, drug court appointments, and probation and Federal releases.
●Facilitated drug/alcohol awareness classes, fingerprinting and security training, in coordination with State and Federal penal agency guidelines.
Education
1980-1982
South Seattle Community College
1985-1987
Rainier Technical Institute
1993-1995
Rockwell Institute
Curtis Ruffin
9200 2nd Ave SW #A425
Seattle, WA 98106
***********@*****.***
Skills
Decades of direct experience engaging and assisting clients with the necessary steps to include, but not limited to assessment, team building, data management, customer service and community outreach.
Experience
2019-Present
DADS- Intake Specialist
●Interview and evaluate potential clients for program registration.
●Support online application and process data in proprietary databases to create client files.
●Assist existing clients with creating parenting plans and child support arrears modification schedules.
●Distribute intake documents to prospective clients.
2006-2011
POCAAN - Job Developer
●Performed initial client assessment, analyzed results to help determine appropriate service.
●Responded to and logged customer requests via phone and email.
●Provided guidance to clients on professional work attire and workplace behavior.
●Conducted community outreach and collaborated with potential employers on tax benefits and hiring incentives. Scheduled regular employer site visits.
●Transported clients to job interviews and fairs.
●Maintained monthly and quarterly reports for senior leadership.
2001-2010
Lutheran Compass Center - Case Manager
●Provided around the clock support to clients in need.
●Reviewed and validated client documentation for accuracy and compliance.
●Developed Functional Behavioral Assessment (FBA) and Positive Behavioral Intervention Plans (PBIP).
●Routinely collaborated with department heads to resolve customer complaints and operational problems.
●Transported clients to scheduled medical appointments and emergency room (as needed).
● Identified and investigated resident complaints/ special incidents and submitted to the Quality Department for resolution.
1996-2000
Pioneer Work Release-Lead Facilitator
●Maintained program certifications. Entered and tracked clients financial records.
●Worked directly with the Department of Corrections, local, state and federal agencies, to coordinate and track client transfer, drug court appointments, and probation and Federal releases.
●Facilitated drug/alcohol awareness classes, fingerprinting and security training, in coordination with State and Federal penal agency guidelines.
Education
1980-1982
South Seattle Community College
1985-1987
Rainier Technical Institute
1993-1995
Rockwell Institute
References upon request
Curtis Ruffin
9200 2nd Ave SW #A425
Seattle, WA 98106
***********@*****.***
Skills
Decades of direct experience engaging and assisting clients with the necessary steps to include, but not limited to assessment, team building, data management, customer service and community outreach.
Experience
2019-Present
DADS- Intake Specialist
●Interview and evaluate potential clients for program registration.
●Support online application and process data in proprietary databases to create client files.
●Assist existing clients with creating parenting plans and child support arrears modification schedules.
●Distribute intake documents to prospective clients.
2006-2011
POCAAN - Job Developer
●Performed initial client assessment, analyzed results to help determine appropriate service.
●Responded to and logged customer requests via phone and email.
●Provided guidance to clients on professional work attire and workplace behavior.
●Conducted community outreach and collaborated with potential employers on tax benefits and hiring incentives. Scheduled regular employer site visits.
●Transported clients to job interviews and fairs.
●Maintained monthly and quarterly reports for senior leadership.
2001-2010
Lutheran Compass Center - Case Manager
●Provided around the clock support to clients in need.
●Reviewed and validated client documentation for accuracy and compliance.
●Developed Functional Behavioral Assessment (FBA) and Positive Behavioral Intervention Plans (PBIP).
●Routinely collaborated with department heads to resolve customer complaints and operational problems.
●Transported clients to scheduled medical appointments and emergency room (as needed).
● Identified and investigated resident complaints/ special incidents and submitted to the Quality Department for resolution.
1996-2000
Pioneer Work Release-Lead Facilitator
●Maintained program certifications. Entered and tracked clients financial records.
●Worked directly with the Department of Corrections, local, state and federal agencies, to coordinate and track client transfer, drug court appointments, and probation and Federal releases.
●Facilitated drug/alcohol awareness classes, fingerprinting and security training, in coordination with State and Federal penal agency guidelines.
Education
1980-1982
South Seattle Community College
1985-1987
Rainier Technical Institute
1993-1995
Rockwell Institute
References upon request
Curtis Ruffin
9200 2nd Ave SW #A425
Seattle, WA 98106
***********@*****.***
Skills
Decades of direct experience engaging and assisting clients with the necessary steps to include, but not limited to assessment, team building, data management, customer service and community outreach.
Experience
2019-Present
DADS- Intake Specialist
●Interview and evaluate potential clients for program registration.
●Support online application and process data in proprietary databases to create client files.
●Assist existing clients with creating parenting plans and child support arrears modification schedules.
●Distribute intake documents to prospective clients.
2006-2011
POCAAN - Job Developer
●Performed initial client assessment, analyzed results to help determine appropriate service.
●Responded to and logged customer requests via phone and email.
●Provided guidance to clients on professional work attire and workplace behavior.
●Conducted community outreach and collaborated with potential employers on tax benefits and hiring incentives. Scheduled regular employer site visits.
●Transported clients to job interviews and fairs.
●Maintained monthly and quarterly reports for senior leadership.
2001-2010
Lutheran Compass Center - Case Manager
●Provided around the clock support to clients in need.
●Reviewed and validated client documentation for accuracy and compliance.
●Developed Functional Behavioral Assessment (FBA) and Positive Behavioral Intervention Plans (PBIP).
●Routinely collaborated with department heads to resolve customer complaints and operational problems.
●Transported clients to scheduled medical appointments and emergency room (as needed).
● Identified and investigated resident complaints/ special incidents and submitted to the Quality Department for resolution.
1996-2000
Pioneer Work Release-Lead Facilitator
●Maintained program certifications. Entered and tracked clients financial records.
●Worked directly with the Department of Corrections, local, state and federal agencies, to coordinate and track client transfer, drug court appointments, and probation and Federal releases.
●Facilitated drug/alcohol awareness classes, fingerprinting and security training, in coordination with State and Federal penal agency guidelines.
Education
1980-1982
South Seattle Community College
1985-1987
Rainier Technical Institute
1993-1995
Rockwell Institute
References upon request
References upon request
Contact this candidate