CHARLES H. HAWKINS

**** **** ******* ** *******, TX 77044 346-***-**** ad036d@r.postjobfree.com

RETAIL specialist/Warehouse generalist

Energetic and goal-focused logistics and management professional with solid qualifications as a team leader and operations specialist. Excellent analytical and problem-solving skills. Able to work under pressure in fast-paced, time and regulatory sensitive environments. Experienced in analyzing and streamlining systems and operations to increase productivity, quality and cost efficiency. Proven ability to manage people, projects, funds, and inventories. Adapt well to change coupled with the ability to motivate others on all levels in the achievement of organizational goals. Bilingual, English and Spanish.

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, records management, policies development and legal compliance.

General Skills

Warehousing operations

Warehouse/Shop Hazards

HR Policies & Procedures

Machine Operator/Assembler

Staff Recruitment & Retention

Employee/Mgmt./Union Relations

Operate power tools, cranes and forklifts

Orientation & On-Boarding

Training & Performance Mgmt.

AR/AP Processes and Collections

Professional Experience

PEPSICO, Houston, tx 6/2023 to present

machine operator

operates and monitors production lines to ensure efficiency and safety. Perform preventative maintenance on packing machine, palletizer/depalletizer, wrapping machine and others as required during each 12-hour shift. Maintain clean working area, and assist others as needed. Operate pallet-jacks and forklifts as directed. Comply with all OSHA safety standards, wearing issued PPE as required.

* At the end of the 90-day probation period, with three stellar monthly evaluations, was recommended for Full-Time status. Was asked to consider a promotion to the high-profile Line 3 production complex.

NAILOR INDUSTRIES, Houston, TX 2022 to 6/2023

PRODUCTION LABORER/QC Asset

responsible for assisting the Facility and Production-floor Managers in all aspects of constructing industrial HVAC systems and experimental prototypes. Operates all manner of powered and manual hand-tools, pallet jacks, forklifts and cranes. Caulking, drilling, riveting, assembling, and grinding are but a small part of the 11-hour day-to-day activities necessary for every project. Acts as Quality Control Asset in recognizing and ensuring corrective compliance with corporate production standards and safety protocols.

* At the end of first week of employment, was selected by the Production Floor Manager to be a member of his elite team to assist virtually every department on the shop floor.

ACOSTA RETAIL SERVICES, HOUSTON, TX (and surrounding areas) 2016 TO 2017

RETAIL SERVICES SPECIALIST

Traveled extensively to client retail locations executing product placement through modular integrity, stocking, building displays, selling and completing surveys and audits. Ensured programed merchandise was positioned to accomplish targeted sales goals in compliance with the 30-day contracts of the client manufacturers. Precise construction of store’s side-counters was requisite to the successful implementation of corporate diagrams/plan-o-grams. Implemented strict inventory controls of all products, including accountability and process-flow from warehouse to sales floor to shelf position.

* Volunteered as First-to-be-Called for remote assignments requiring overnight or extended deployment.

FAMILY DOLLAR STORES, Beaumont, TX 2014 TO 2016

GENERAL MANAGER

Responsible for total store operations, including all HR functions of recruiting, retention, training, staff development, records management and legal compliance. Performed monthly P&L reviews with District Manager. Managed 6 hourly associates. Maintained strict inventory control and receiving protocols. Managed all warehouse functions, with particular emphasis on organization and vendor accountability.

* Reduced store Shrink in first Inventory from 2.39% to 2.14% and increased sales to more than $1.7million.

Selected as the next District Manager In-Training.

TOYSRUS, BEAUMONT, TX 2009 to 2014

ASSISTANT STORE MANAGER

Responsible for all sales floor and service activities of the Toy side of a high-volume side-by-side ToysRUs/BabiesRUs retail complex. Directed monthly feature shop resets, bi-annual total store resets and weekly feature endcap resets. Handled all customer service issues through to resolution. Responsible for the control and direction of more than 80 hourly associates, 7 Department Managers, 4 Area Specialists and the oversight of more than 8 vendors and other outside contractors. Performed annual performance reviews, training and on-boarding interviews, as well as progressive disciplines and terminations.

Selected as a member of a “SWAT” team to help a Super side-by-side Houston store prepare for a high-profile visit.

CVS PHARMACY, LUFKIN AND BEAUMONT, TX 2007 TO 2009

ASST STORE MANAGER/STORE MANAGER

Directed total Front Store operations for the largest retail pharmacy company in the U.S. Accountable for oversight of Pharmacy performance and responsible for Total Store customer service relations. Controlled daily activities of the high-tech mini-Photo Lab, including responsibility for production, equipment testing, special services and up-selling. Total responsibility for Human Resource functions from recruiting, hiring, training, evaluations, and promotions to progressive discipline and terminations. In charge of inventory control, replenishment, merchandising and stockroom utilization. Responsible for the store’s compliance with many regulatory agencies including the FDA and ATF.

Promoted to Store Manager. Beat projected shrink goal by 0.3% in first annual inventory.

DENNY‘S RESTAURANT, SAN JUAN AND CAGUAS, PR 2004 to 2007

GENERAL MANAGER

Directed the planning and execution of business programs for both management and line personnel with full accountability over service quality and standards. Responsible to successfully attain budgeted revenue volumes, cost limits and profit targets. Provided leadership and direction for 31 associates within fast-paced 24-hour environment with oversight for asset protection, inventory control and stock replenishment. Accounted for employee/patron safety, sales forecast, deposits and preparation of cash variances, sales and personnel reports.

Brought in to a declining San Juan site and in 4 months achieved a Four Diamond rating. Later also earned Four Diamond at the Caguas location.

KMART CORPORATION, SAN JUAN, PR 2001 to 2004 ASST MANAGER, 2002 - 2004

Planned, supervised and coordinated business activities for Hardlines Division, e.g. toys, electronics, sporting goods, hardware, auto, school and office, lawn and garden, housewares and seasonal products at Puerto Rico’s first mega store with annual sales topping $40 million dollars. Controlled and monitored annual physical inventory counts and designed/implemented floor plan and planograms. Directed department raining and staff evaluations for 18 associates and 6 department managers. Developed plans and initiatives for special department activities based on themes and promotions and evaluated effectiveness.

KMART CORPORATION, SAN JUAN, PR

OPERATIONS ASSISTANT, 2001 - 2002

Supported and assisted Vice President of International Division for the Caribbean, Hawaii, Guam and Alaska territories. Executed

programs to address corporate pricing and variance changes to increase store’s efficiency. Generated daily reports and evaluations of targeted matrix categories of late price changes, price exceptions, seasonal side-counter resets and sales deviations. Monitored 4 District Managers’ performances in relation to set goals and relayed results/feedback both up and down the chain of command. Investigated, evaluated and procured an entire replacement trucking and warehousing operation for the island’s 25 stores. Coordinated with the Regional Buyers for replacement merchandise based on sales and trends in the market. Prepared PowerPoint presentations and conducted monthly manager’s meetings at the regional level.

Reduced targeted matrix categories by 26% in a three-month period. Investigated, evaluated and procured an entire replacement trucking and warehousing operation for the island’s 25 stores to save $6 million a year.

MILITARY EXPERIENCE

UNITED STATES AIR FORCE, EUROPE AND CONTINENTAL U.S. 1978 to 1994

MASTER SERGEANT

Advanced through the ranks to Non-Commissioned Officer In Charge of Plans & Programs, developing and executing operational and security plans and programs for England’s largest tactical fighter base. Formed part of the elite Airborne Unit aboard the National Emergency Airborne Command Post (NEACP) providing wartime protection for the President of the United States.

Good Conduct Medal (2 oak leaf clusters), Commendation Medal, Meritorious Service Award, 1988 Non-Commissioned Officer of the Year.

Education & Certifications

MARYLAND UNIVERSITY, Europe and Continental U.S.

BBA Management

ROYAL SOCIETY OF ARTS, London, England

Small Business Administration Diploma

Information Technology Diploma

CAMBRIDGE UNIVERSITY, Cambridge, England\

Information Technology Certificate

U.S. AIR FORCE, Mildenhall, England

Non-Commissioned Officer Academy

Honor Graduate

IT SKILLS

Windows XP/2K/7/10, MS Office (Word, PowerPoint, Excel), Outlook and Internet Search Engines

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