Project Manager focused on collaboration
Resume:
Justus Berg
American Fork, UT
**********@*******.***
Focused and detail-oriented project manager seeking a construction and electrical project management role.
Work Experience
Project Manager Team Lead
KOTA Energy Group - Provo, UT
April 2022 to September 2023
Responsibilities:
• Managed a team of 4 direct reports to set and maintain goals, expectations, and metrics.
• Oversaw a total of over 400 home solar projects in coordination with internal and third-party sales representatives.
• Coordinated with 5 crews on solar installations, main service panel upgrades with utility companies, and services with contractors.
• Facilitated high-quality customer and sales representative experience, ensuring timely project steps, and setting appropriate expectations.
Project Manager
G3 Solar - Lindon, UT
June 2021 to April 2022
Responsibilities:
• Built knowledge bases regarding processes for over 50 jurisdictions and 10 utility companies to allow future projects to be done more efficiently.
• Coordinated with internal departments and subcontractors to make sure solar panel systems were installed up to code and matched the engineered design.
• Maintained consistent contact with clients regarding their solar projects and assisted them with anomalies or change orders, with an average caseload of 80 projects. Project Manager/Pre-Install Auditor
Ion Solar - Provo, UT
August 2019 to May 2021
Project Manager
• Worked to reduce timelines for solar projects from the time of design validation to system activation.
• Coordinated with third-party contractors, sales representatives, and technicians to keep all processes moving smoothly.
• Updated customers regularly about the status of their projects, and worked to resolve issues, delays, and other concerns
• Fulfilled the responsibilities of the Area Manager when they were out of office. Pre-Install Auditor
• Reviewed all aspects of a solar project (system size, design, equipment, financing, etc) so the solar installation could proceed without issue.
• Coordinated with other departments to shorten timelines and avoid delays.
• Communicated with local managers and field technicians to ensure the most capable team member completed a service.
Customer Care Team Lead/Customer Experience Manager EDGE PEST CONTROL - Orem, UT
June 2016 to August 2019
Customer Care Representative
• Handled concerns for customers such as scheduling services and billing.
• Met with team members regularly to discuss goals and metrics. Customer Experience Manager
• Customer retention for escalated situations.
• Negotiated new contracts with customers.
Education
High school
SKYVIEW HIGH SCHOOL - Billings, MT
Skills
• Customer Service
• Microsoft Office (7 years)
• Project Coordination
• Microsoft Excel
• Microsoft Word
• Project Leadership
• Project management (4 years)
Assessments
Spreadsheets with Microsoft Excel — Proficient
May 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Project timeline management — Proficient
September 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Planning & execution — Proficient October 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Mechanical knowledge — Proficient
February 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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