702-***-****

ad035o@r.postjobfree.com

Ariel Boyajian

SKILLS

Salesforce and SAP trained, knowledgable in Financial collections and complaints, work with Excel to export customer account reconciliation, and reduced overall dollar for account delinquencies.

EXPERIENCE

3M – Remote — Financial Analyst (Customer Issue Resolution) NOVEMBER 2021 - PRESENT

● Lead end-to-end issue resoltuion with research to collect payment, resolve complaints, preform financial adjustments, review overall account delinquency, and manage credit holds and individual account credit lines.

● Determine root cause delinquencies and follow through with resolution through email/phone communication and Teams meetings.

● Identify trends with customer’s payment schedules/types in order to build relationships to ensure deadlines and payments are met.

● Use of Salesforce, SAP, Microsift Teams, Excel, and bCom to reach customers and provide information like invoices, PODs, PLs or BOLs. Target Co. – Henderson, NV — Guest Advocate

JULY 2020 - NOVEMBER 2021

● Create positive connections and receiving 10-point surveys with guests.

● Train new hires and manage Sales floor associates and guests while balancing opening/closing procedures.

UNLV Engineering – Las Vegas, NV — Public Relations Intern AUGUST 2020 - DECEMBER 2020

● Design audience appealing graphics on Canva for viewer attention while strategically writing, planning, and scheduling posts for Facebook, Instagram and Twitter based off of viewer analytics.

● Published several alumni profiles featured on UNLV’s website. EDUCATION

University of Nevada, Las Vegas – Las Vegas, NV — Journalism AUGUST 2019 - MAY 2021

● Bachelors in Journalism & Media studies – Broadcast College of Southern Nevada – Henderson, NV — Art

MAY 2017 - MAY 2019, LOCATION

● Associates of Art