Human Resources Customer Service
Resume:
Lorrnia Marlowe
***** * **** ****** **** Phoenix AZ
**************@*****.***
Summary Effective leader at managing human resources of an organization by working with many different people to ensure that everyone is working on the same goals and aligned with the right opportunities.
Core Knowledge & Skill Areas:
● Customer Relationships ● Microsoft Excel ● Point of contact for all workforce related
inquiries
● Customer Service ● Skip tracing ● Maintain knowledge of all work-related laws
and procedures
● Negotiating for
collections
● Educating customers Assign agents
appropriately match
demand
● Maintaining handle time
and adherence
● Microsoft Access ● Anticipate peak times
and assign the right
number of agents at
the right times
PROFESSIONAL
EXPERIENCE
Peral Interactive December2019 to December 2020
● Assign agents appropriately to match demand
● Anticipate peak times and assign the right number of agents
● Record and document absences accordingly
● Monitor average handle time breaks lunches
● Assign training lunches and breaks
● Adjust schedules
Willis Towers Watson Jan 2017 to December 2019
Call center Rep duties included taking inbound calls and inputting personal data into the internal data base as well as make outbound calls to confirm information already taken using the internal data base
educating customers on insurance coverage
helping to explain the different coverages and Medicare benefits United Healthcare Octo2015 to January 2017
Assist in posting payments for medication
Explaining medical coverage and coverage gaps
Special tasks as needed
Fiserv September 2013 to October 2015
Use excel spreadsheet for out bound calling for collections on bill pay Negotiate terms for repayment on delinquent accounts in bill pay Educate on terms of service
May 2015 – September 201Document Management Technician Lorrnia Marlowe
13440 N 44th Street 2171 Phoenix AZ
**************@*****.***
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