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Catherine Thompson

South Jordan, Utah, United States 84009 • ad0359@r.postjobfree.com • 801-***-**** • LINKEDIN.COM/IN/CATHERINETHOMPSON-8914952A

Content Writer / Grant Writer / Article Writer/Office Manager Creative, skilled and accomplished Content Writer, article writer, grant specialist, and book reviewer with diverse knowledge of writing contents for various websites. Purposeful and enthusiastic article writer able to work for long and extended hours with promptness and dedication to work on projects and related issues. An empathetic, compassionate listener and adaptive learner, who asks the right questions, embraces diverse groups, then creates emotionally engaging content that moves people to action. Leveraged knowledge of best SEO practices in creating content as per SEO requirements for better search engine performance and well-versed in E-Book Writing. Editing and proofreading is also a specialty.

Proven expertise in:

• Content Editing and Development

• Target Readership Analysis

• Search Engine Optimization

• Web Content Writing

• Proofreading / Grammar Checking

• Adaptability and Time Management

• Customer Service and Management

• Critical Thinking & Research Skills

• Grant Writing

EDUCATION

Master of Science in Management, Criminal Justice (2011) Colorado Technical University, Colorado Springs, Colorado Bachelor of Business Administration, Criminal Justice (1979) Idaho State University, Pocatello, Idaho

PROFESSIONAL EXPERIENCE

G99- Salt Lake City, Utah

Web Content Writer, Blogger 04/2019 to 04/2023

Writing blogs for web customers, writing content for new websites, other writer assignments as assigned

Key Contributions:

• Wrote blogs with various medspa subjected for clients.

• Wrote content for new websites.

• Fixed content on old websites.

Catherine Thompson • Page 2

Goldman Sachs – Salt Lake City, Utah

Specialist & Customer Service, 07/2016 to 07/2018

Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.

Perfectly able to describe complex processes, produce documents on time without errors. Proven customer support experience and responsible for providing excellent customer service in a challenging environment.

Key Contributions:

Identified and assessed clients’ needs to achieve satisfaction and resolved their conflicts in a professional, knowledgeable, and sympathetic way by interacting with them in a courteous and friendly manner.

Modified and maintained the integrity of company’s policies, procedures, and regulatory requirements resulted in full compliance with organizational standard operating procedures. Spillman Technologies, Incorporation, Salt Lake City, Utah Grant Specialist, 02/2011 to 05/2016

Regularly audited the public safety departments for detecting fraud in utilization of federal grants. Spearheaded specialized technical assistance and staff support to establish grant department in identifying funding opportunities, preparing and processing grant applications, and project funding for local, state, and federal grants. Delivered considerable knowledge of the methods, procedures, and techniques involved in post-award grant accounting and compliance operations towards organization. Effectively served as a liaison between potential funding agencies and faculty. Organized work and set priorities to complete assignments by established time frames. Key Contributions:

Successfully conducted frequent audits to ensure the eligibility and necessity of the grant required for buying technologies and checked compliance with all local laws.

Collaboratively worked with Bureau of Justice Grants and other agencies on scrutinizing grant letters and grant awards and won over $8,000,000 in public safety grants. Superior Insulation – Salt Lake City, Utah

Customer Service/Credit/Collections Manager/Account Receivables, 12/2005 to 11/2009 Recovered $1 million from account receivables declared as bad debts by planning course of action to recover outstanding payments.

Responsible customer service and collecting on debt within stringent deadlines. Monitored and minimized delinquent accounts by ensuring all payments and credit clearances are made on time. Reviewed current workflow to recommend necessary changes and implemented various methods to optimize operational efficiency.

Key Contribution:

Developed and executed procedural guidelines on collection processes, requirements, and protocols regarding customer and managerial fraud by using Lexis Nexis and applying bank verification process and research.

Boosted up company’s sales by 40% via government rebate programs by formulating credit policies for customer and maintaining lucrative work relation with them. Additional Experience

Aquatrols Corporation of America, Sandy, Utah

International Office Manager (07/1998 to 07/2004)

Exceptionally organized annual international events and banquets maintained schedules for international visitors, and arranged travelling for managers. Provided streamlined operational guidance and administrative support to a creative consultancy staff and developed, implemented, and managed international ordering procedures.