KATRINA RHODES

PROFESSIONAL SUMMARY

A highly results-driven and resourceful individual with multiple skills. Subject matter expert in the following areas: Export International shipping, compliance, HR, training, customer service, and warehouse inventory/distribution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Supply Chain Analytics Specialist I, 08/2022 – 8/2023 Albemarle, Kings Mountain, NC

•Coordinate international ocean export shipments for Bromine and Lithium chemical products

•Utilize the Transportation Management System to plan/coordinate export shipments (Containers and trucks)

•Assist in running daily reports to analyze the status of shipments

•Track and trace 85 shipments from port to port (final destination, based on Incoterm)

•Process SLIs

•Directly contact steamship lines for proper schedules based on material availability date (Book shipment by finding the best sailing dates)

•Facilitate daily team huddles to go over shipping process issues and ideas

•Facilitate phone calls to carriers and customers

•Adhere to document cut dates for international export shipments

•Main contact for vendors (BDP, Canal, Export Compliance, SSL)

•Provide updates and ideas for process improvements

•Assist with daily meetings to discuss pending documents needed

•Escalate any issues regarding shipment processes, deadlines, updates, delays, and gate-in issues to management

•Forecast upcoming shipments or delays that will affect revenue

•Return customer-owned Iso Tanks

•Improved, standardized documented planning and scheduling processes.

•Adhere to KPIs of On-time delivery, cost efficiency and carrier performance

•Discovered the most reliable and cost-effective shipping methods by analyzing previous shipment data

•Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines

•Improved consistency of on-time arrivals through effective logistics management and travel route planning

Bessemer City, NC 28054

+1-704-***-****

ad0358@r.postjobfree.com

SKILLS

•Customer Relationship Management

•Data Entry

•Excellent written and verbal communication

•Microsoft Excel/Azure/Microsoft Office

•Human Resources

•Google Docs/Google platform

•Documentation review

•Quality assurance

•Workday

•PeopleSoft

•Supply Chain Distribution

•System Updates

•Supply Chain and Inventory Management

•Clerical Support

•Inventory Audits

•Forecast Monitoring

•Export International shipping

•International Logistics

•SAP – ERP

•Power BI

•Tableau

•SAP4

•Quality Assurance Standards

International Operations Coordinator, 05/2022 - 08/2022 WESCO International, Charlotte, NC

•Direct contact for vendors and companies by email and phone

•Inspect parts/products before shipping

•Coordinate shipping services with freight forwarders

•Bill vendors via the ZD-SAP4 platform

•Process invoices

•Export shipments

•Warehouse knowledge/supply chain knowledge

•Assist with large inventory data and count

•Manage and process necessary international documents (COA, Customs Invoice, Booking Confirmation, Label and Seal numbers, SLI)

•Label and hand-boxed products/parts according to the packing list

•Process large orders based on purchase orders (PO)

•Sign off on international shipments before shipping

•Give forecast for upcoming shipments

•Keep track of electronic and manual documents by electronic filing and manual filing

•Create labels for shipping via excel macro

•Update excel and process daily reports through excel and CRM

•Report any damaged items and returned items

•Assist with sorting shipments on pallets and preparing for shipping

•Schedule pickups and deliveries via the web and by phone

•Managed internal operational standards and productivity targets

Remote Brokerage Tax Filer, 02/2022 - 04/2022 AmWINS Group, Inc, Charlotte, NC

•File surplus line taxes for multiple states

•Review policy information for accuracy (multifamily home, builders, business, land and lot policies)

•Perform audits on filed taxes

•Assist with corrections of policies and endorsements

•Calculate state tax based on the percentage for each state

•File taxes in multiple electronic filing systems

•Utilize SharePoint site for storage of electronic documents

•Assist with data entry and maintain electronic files

•Reconcile any errors

•Work with DOI in order to stay compliant

•Completed forms, reports, logs, and records to quickly handle all documentation for tax filing for 10 states

Seasonal FedEx Package Handler, 10/2021 - 01/2022 FedEx Ground, Charlotte, NC

•Separate packages with quality issues

•Used handheld scanners to efficiently track and maneuver freight throughout distribution network

•Lift packages up to 90 pounds

•Stock ground trucks and vans in numerical order based on package number

•Sort packages according to their category

Compliance Specialist, 01/2020 - 10/2021 Signature Consultants, Charlotte, NC

•Provide accurate information while following quality guidelines with partner companies

•Train new hires on client accounts and quality guidelines ( Bank of America, Wells Fargo)

•Perform second-level review for multiple client accounts ( Bank of America, Wells Fargo)

•Coordinate and conduct monthly team meetings

•Maintain 100% compliance with no errors

•Assist employees and colleagues with personal documents

•Research previous documentation when necessary to complete an employee compliance review

•Reviewed Field glass for contractor information assuring compliance

•Utilize the SharePoint website for documentation and research purposes

•Handled heavy email volume by responding and directing information where needed

•Assist with on-boarding/off-boarding

•Audit and review company data to spot issues and errors

•Run daily reports

•Identify gaps and issues for a solution maintaining 100% compliance

•Responded to employee inquiries regarding compliance regulations and procedures

Employee Service Center HR Rep, 12/2018 - 11/2019 CHARTER, Charlotte, NC

•Operate several systems and databases

•Provide accurate information while following quality guidelines based on employee's issue

•Assist in updating PeopleSoft 9.0 with personally identifiable information

•Assist employees with Medical Leave, FMLA, Unemployment Claims

•Edit and upload disciplinary actions

•Handle heavy email/chat/call volume

•Edit payroll and corrections in Kronos

•Assist with on-boarding/off-boarding

•Advise employees of updates on company policies and guidelines

•Facilitate team meetings and company gatherings

•Assist with Brass ring-Talent management hiring process flow

•Conduct I-9 verifications

HR Customer Service Rep, 12/2015 - 10/2018

UNITED LIFE SERVICES, Flowood, MS

•Take incoming calls and make outgoing calls to set appointments for new and prospective clients

•Conduct risk assessments

•Assist clients with underwriting information

•Filed death claims

•Process payroll

•Update employee information in PeopleSoft

•Process invoices

•Update employee time with ADP

•Assist with retention and renewals of policies

•Assist with the sale of multiple life insurance products

•Assist with QuickBooks and account financial records

Customer Service Quality Assurance Specialist, 03/2015 - 10/2015 MAGNOLIA HEALTH PLAN/CENTENE, Jackson, MS

•Monitor 25-40 calls daily taken by customer service agents

•Assist with the distribution of sensitive member material

•Utilize Microsoft Excel to create spreadsheets and pivot tables to review and analyze company data

•Ensure agents are following HIPPA guidelines

•Conduct client interviews and research for Magnolia Health Plan to better serve members

•Process and sort daily incoming mail

•Assist with assigning agents daily tasks to complete

•Create new work processes and implement new ideas

•Coordinate monthly meetings

•Used KPIs and statistical information to adhere to quality regulations

•Participate in Magnolia Health Plan's Focus Group

•Track monthly statistical information

•Process heavy data entry

•Assist with new hire training on quality guidelines

•Update management on any changes with reporting to meet monthly goals

•Volunteer with extra company projects

Customer Service and Sales Rep, 01/2015 - 03/2015 MAGNOLIA HEALTH PLAN, Jackson, MS

•Take 70-100 incoming calls daily

•Assist with the distribution of sensitive member material and mail

•Upgrade managed care plans for current members

•Created functional spreadsheets to enter data for clients to assist with analysis

•Discharge planning

•Worked closely with the clinical planners

•Outreached assistance

•Mail appropriate forms per member request

•Ensured HIPPA guidelines we followed

•Assist providers with claim information

•Provide accurate information to plan members regarding benefits

•Process member payments

•Assist members with claims

•Assist with emails regarding claims and concerns regarding their health plan

•Utilize CRM for documentation and call flow purposes

•Live chat with members regarding benefits

•Adhered to quality guidelines

•Assist customers with Medicaid/Managed care plans that best fit their needs

•Promoted products and services for current members and prospective members

EDUCATION

Associate of Applied Business, Business Administration,

Expected in 05/2025

Southern New Hampshire University

From 8/2019 -3/2020

High School Diploma, 05/2009 Lanier High School - Jackson, MS

Contact this candidate