Customer Service Representative

Rosy Kapinga

Charlotte, NC *****

704-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

JP Morgan Chase Charlotte, NC

Team Lead, Mail Clerk March 2020 - Present

oReceive, verify, and sort IRS tax forms and payments for clients of the bank.

oSelected as the team lead to train new consultants, maintain customer security, and validate my team work before sending the returns for processing to ensure accuracy and efficiency.

Forbo Siegling Huntersville, NC

Customer Service Representative November 2022 – February 2023

oAssisted global industry leader in supplying high-quality conveyor belts to international clients.

oTook initiative to ensure orders were on time and to reach out to customers to set expectations.

oVerified global customers and approved credit application for orders.

Amazon Charlotte, NC

Customer Service Representative April 2020 – November 2022

oHandled logistics for delivery drivers to increase efficiency and verify customers received orders on time.

oWorked directly with management to implement a driver summary report to promote efficiency and increase capacity of the team.

Ross Stores Charlotte, NC

Sales Associate May 2015 – June 2020

oWorked with management to re-organize the floor to maximize sales and increase revenue for my store.

The Lash Group Fort Mill, SC

Benefit Verification Specialist September 2017 – December 2017

oContacted insurance companies on behalf of physician offices to verify patient information and benefits.

oMade sure patients got the benefits they needed in a timely matter and physician offices received payment while maintaining sensitive customer information.

RDI Electric Inc. Charlotte, NC

Administrative Assistant November 2016 - February 2017

oRecorded transactions, received payments, and managed calendar, mail, and supply orders working directly under the executive team.

oReconciled customer accounts using bank statements and quick books.

Wells Fargo Charlotte, NC

Operations Clerk September 2015 – March 2016

oAssisted with operations for new client accounts.

Ministry of Infrastructure DRC/ AFRICA

Personal Assistant June 2009 – March 2013

oOrganized office and supported Minister and his staff, maintained database, electronic and copy filing system

omanaged calendar, sorted and distributed incoming correspondences; taking and distributing messages, faxing, and other clerical duties, monitored minister’s email and responded if required

oTravel arrangement, provided personalized support

European Union DRC/ AFRICA

Executive Assistant April 2006 – June 2009

oOrganized office and supported executive and his team, maintained database, electronic and copy filing system, prepared presentations and coordinated with other departments

omanaged executive’s calendar and priorities, sorted and distributed incoming correspondences; taking and distributing messages, faxing, and other clerical duties

oMonitored emails and responded if required, organized travel, managed expenses

International Netbrain DRC/ AFRICA

Administrative Assistant April 2004 – February 2006

oManaged trade commissioners (planed,ensured and organized their outings, monitored their performance,

omanaged cash flow, paper work, financial report, electronic and copy filing system, others clerical duties

EDUCATION

Catholic University of Bukavu Democratic Republic of the Congo

Economic Sciences 1999

LICENSES, SKILLS & INTERESTS

oOffice Administration Degree Plan – Central Piedmont Community College: Graduating 2024.

oTechnology & Business Empowerment Skills Training – Customer Service Specialist (CSS 160401) - 2014

oVolunteer at The Center for Community Transition

oProud Democratic Republic of the Congo native, fluent in both French and English

oHardworking, accountable, employee looking for a full-time career where I can use my skills and experience to maximize efficiency and revenue for the organization I’m working with.

Contact this candidate