Laila Kafaete

Los Angeles, CA ***** 323-***-**** ad0341@r.postjobfree.com

PROFESSIONAL SUMMARY

To obtain a Travel Consultant, remote position. Please utilize my Twentieth’ years of experience in the travel industry. Excellent communicator, writing, and verbal skills. Dedicated, efficient, honest, efficient, friendly, and pleasant. Professional Development:

Exceptional customer service skills, and Leadership.

SKILLS

Travel arrangements

Corporate and government travel

Administrative tasks

Technical skills:

GDS: Apollo, Sabre, and Amadeus

Microsoft Office: Word, Excel, and Outlook.

WORK HISTORY

Travel Specialist/Customer Services Representative 06/2019 to 08/2020

Travel Leaders Corporate, (Remote position)

Assisted client in booking Flights, Car’s rental, Hotels, and Rail reservations.

Provided exceptional customer services tasks for corporate client.

Worked on queues, and modified itineraries.

Issued tickets, and exchanges.

GDS: Sabre Red.

Travel Counselor 10/2018 to 06/2019

Omega World Travel, (Remote position)

Answered calls, for corporate, and government clients.

Assisted clients in booking Flights, Car’s rental, and Hotels reservations.

Issued tickets, and exchanges.

GDS: Sabre Red, and Apollo.

Travel Counselor 11/2017 to 10/2018

World travel inc., (Remote position)

Answered calls for corporate clients.

Assisted clients in booking Flights, Car’s rental, Rail, and Hotels reservations.

Worked on queues, and modified itineraries.

Issued Tickets, and exchanges.

GDS: Apollo.

Travel Specialist 11/2015 to 10/2017

American Express, GBT, (Remote position)

Answered calls for corporate clients.

Enhanced customer satisfaction rating.

Assisted clients in booking Flights, Car’s rental, Hotels reservations.

Worked on queues, modified itineraries. Issued tickets and exchanges.

GDS: Apollo.

Travel Agent 04/2015 to 09/2015

Manassas travel, (Remote position)

Handled any client’s request for government account.

Worked on queues, and modified itineraries.

Assisted clients in booking Flights, and Car’s rental.

GDS: Sabre Red.

Travel Counselor 02/2010 to 12/2014

Montrose Travel, (on Site)

Provided exceptional customer services.

Answered calls for loyalty program.

Redeemed points, and booked Flights, Car’s rental, Hotels reservations.

Worked on queues, modified itineraries.

Issued tickets and exchanges.

GDS: Apollo.

EDUCATION

Completed Online, A.S. Courses in Business Management Courses.

Portal.com, Business, English, Social Science, Science, Math, History and Humanities. 1994

Online Master Certificate in Business Management, Master Class Management.

Major: Management Skills & Leadership Development Course. 1994

American Career College, Glendale, CA

Travel and Tourism, Diploma 12/1995 to 09/1996 Certificate

Major: Travel and Tourism. Intensive program, covering areas: Airlines reservations systems: Apollo, Sabre, World Span. U.S., and International Ticketing. Packages, Cruises, Tours. World Geography.

LANGUAGES

Bilingual – English and French.

ADDITIONAL INFORMATION

HONORS / AWARDS: Presidents Clubs, 2014.

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