Cleveland, United States ***** 216-***-**** ad033j@r.postjobfree.com

TYLER GOLPHIN

Looking to obtain a Customer Service position utilizing my office and hosting skills. Active listening skills to handle face-to-face customer interactions with high level of professionalism.Team player with people skills and a friendly positive attitude.Strong communicator with follow-through skills

PROFESSIONAL

SUMMARY

SKILLS ● Filing

● File/records maintenance

● Professional demeanor

● Office Support

FILING CLERK 11/2021 to Current

Thompson Contractors, Cleveland, OH

HOSTING 01/2022 to 08/2022

Lindsey Lake House, Cleveland, OH

EVS ATTENDANT 05/2018 to 05/2020

MGM Grand Casino, Northfield, OH

WORK HISTORY

● Completed daily logs for management review.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

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● Responded to internal and external requests for information.

● Maintained physical and computer-based filing systems. Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

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Located missing file materials to help teams meet project deadlines and avoid lost man-hours.

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Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

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● Informed servers of newly seated parties for speedy service. Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

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● Documented reservations and communicated changes to guests.

● Answered customer questions about hours, seating and menu information. Supported servers, food runners and bussers with keeping dining area ready for every guest.

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Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

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● Used industrial cleaning agents and equipment following safety procedures.

● Moved furniture and other objects to perform adequate cleaning. Handled spills in work and common areas and used proper methods to clean and sanitize each material.

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● Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers. Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

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● Responded immediately to calls from personnel to clean up spills and wet floors. Alderson Broaddus University, Philippi, WV

Physical Education

Cleveland Central Catholic High School, Cleveland, Oh High School Diploma, Physical Education, 06/2017

EDUCATION

● Dean's List Winter 2018

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