PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

KIM GARRETT 615-***-****

ad031x@r.postjobfree.com

Sale Creek, TN 37373

Resourceful Business Analyst leveraging clear and concise communication skills and aptitude for handling challenges head-on. Competent team player with proven record of implementing solutions and leading and managing teams. Dedicated professional with demonstrated strengths in public speaking, customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Business Planning Data Analysis Strategic Planning KPI Tracking Operational Reporting Pivot Tables

Project Management Microsoft Office Suite Operations Management Business Analyst

Optum, Sale Creek, TN, Aug 2018 - Current

Analyzed KPIs and other performance data to identify business and process deficiencies.

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Developed strong connections with internal business partners, cultivating trust in service delivery and firm understanding of client needs.

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Integrated standardized tools and templates to streamline cross-functional project management and create visibility to critical project information.

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Developed and maintained sales analytics reports and dashboards to provide actionable insights.

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Analyzed actual results against plans and forecasts, recommending interventions where appropriate.

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Business Segment Liaison

Optum, Brentwood, TN, Aug 2015 - Aug 2018

Established and maintained strong working relationships with internal staff, clientele and community members.

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• Streamlined service processes to improve delivery times via operational capabilities.

• Optimized policies to better handle current and expected needs. Used administrative and operational expertise to help team meet deadlines and long- term objectives.

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Senior Business Operations Coordinator

Optum, Brentwood, TN, Nov 2013 - Aug 2015

EDUCATION

Created and implemented administrative procedures, leading to efficient, productive environment.

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Diagnosed complex problems and developed compelling, data-driven recommendations.

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• Implemented clear policies governing routine and special business operations.

• Recommended and deployed data-driven improvements to Operational systems.

• Trained staff in job roles, business policies and industry best practices. Assessment Scheduler

Optum, Brentwood, TN, Jul 2012 - Nov 2013

Updated team on schedule status in regular meetings and made proactive updates to account for new developments.

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• Organized appointments for routine Clinical actions and emergency situations.

• Streamlined office processes, supervising and directing junior staff activities. Communicated organizational policies and procedures with new hires during onboarding.

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General Business: Business

University of Tennessee, Knoxville, TN

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