Laya Baghdadi

Technology Business Analyst &

Project Coordinator

202-***-****

ad031t@r.postjobfree.com

linkedin.com/in/laya-baghdadi-89b968169

Motivated and dedicated IT management professional with excellent communication and interpersonal skills. Detail-oriented problem solver known for superior work ethic and strong customer service background. Organized project manager with solid analytical capabilities, adept at multi-tasking and managing priorities. Enthusiastic leader with extensive experience analyzing and developing dynamic business strategies, understanding quality practices, measuring and monitoring quality deliveries, and gaining continuous efficiencies. Recognized for successfully executing diverse project tasks to meet expectations and completing projects on time and within budget. Proven track record for successfully delivering projects or task work packages, using iterative software development lifecycle (SDLC) principles and project management methodologies.

Core & Technical Skills

Project Management Business Analysis Agile & Waterfall Methodologies SDLC Process Improvement Scrum

Requirements Gathering & Analysis Relationship Building Team Leadership Cross-Functional Collaboration Mac & PC OS

Microsoft Office Applications & Tools Microsoft Project SharePoint PeopleSoft JIRA Adobe

Professional Experience

PROJECT & PROGRAM MANAGER Leidos Feb. 2023-Oct. 2023

Project Management

Significantly improved quality and precision of status reporting by creating easy-to-follow schedule for resources to use when submitting milestone progress

Successfully plan and manage software development projects by identifying tasks, milestones, deliverables, resources, and delivery timelines and managing stakeholder expectations

Ensure projects are delivered on time and meet expectations by monitoring, tracking, and managing project tasks, timelines, dependencies, attainment of established milestones, and overall quality of project activities and deliverables

Develop clear understanding of requirements by build and maintain relationships with customers and stakeholders

Keep multi-discipline teams on track and motivated to respond to business needs for assigned projects, ensuring overall project health with strong, proactive, and assertive leadership skills

Communication

Develop and coordinate communication with cross-functional project stakeholders regarding impacts to scope, budget, risk, and resources of work effort being managed

Ensure project stakeholders are keep informed throughout projects by establishing and providing high-quality, written and verbal project communication, including status, dashboards, and project updates, and developing and presenting performance reports

Leadership

Assist in preparing budgets with risk and opportunities analysis

Work with leadership and stakeholders to identify and document process gaps and suggest solutions and approaches, ensuring projects remain on target

Make certain programs are appropriately staffed by identifying staffing and skill needs and working with managers to fulfill them

BUSINESS PROCESS REENGINEERING ANALYST/PROJECT COORDINATOR & SUPPORT Appteon, Inc. Jan. 2020-Feb. 2023

Project Coordinator/Support

Defined project scope and objectives and prepared budgets based on scope of work and resource requirements using project management software tools, methodologies, and best practices

Developed and managed detailed project schedule, created deliverables roadmaps, and provided regular project updates

Successfully executed all projects end-to-end, leveraging industry best practices, techniques, and standards

Monitored progress, identified areas for improvement, and discussed and presented necessary adjustments with continuous measuring of project performance

Improved management of future projects by initiating and maintaining project logs and performing analysis of accomplishments, milestones, risks, issues, and lessons learned

BUSINESS PROCESS REENGINEERING ANALYST/PROJECT COORDINATOR & SUPPORT Appteon, Inc. (cont.)

Process Improvement

Successfully managed transition from existing workflow to new system by leading evaluation of existing business processes, procedures, and legacy system and providing change management / workflow process re-engineering support and fit gap analysis

Developed user roles, permissions, rules of behavior, processes, procedures, and documentation on new system limitations

Reviewed and recommended software improvements and configuration restructuring based on discussions with subject matter experts and proposed system developments, workflows, and existing commercial off-the-shelf (COTS) applications

Organized, implemented, and provided one-on-one training, collected updates from user acceptance testing (UAT), provided suggestions regarding software configurations, and monitored continuous system improvements in cross-cultural environment

BUSINESS ANALYST/PROJECT SUPPORT SPECIALIST Software Tech April 2019-Jan. 2020

Influenced departmental policy, training, and guidance by making highly regarded recommendations to program office

Facilitated client involvement and ensured successful platform implementation by supporting project managers and stakeholders

Gathered requirements from project initiation through testing by preparing agendas and facilitating meetings

Ensured clear communication of business requirements, design, usability to development teams by researching and developing complete, detailed-oriented documents

Improved final product quality by identifying, analyzing, and documenting defects, errors, and inconsistencies in Quality Center

Managed, monitored, evaluated, scheduled, and participated in new hire interviews while coordinating with outside vendors

Provided one-on-one training for new hires, collected updates for technology adaptation model, and provided suggestions for new application features

Coached, fostered, organized, and trained new hires and monitored their progress in diverse environment

Ensured accuracy and quality of product development by initiating and managing project logs, tracking deliverables, accomplishments, milestones, risks, issues, and lessons learned

BUSINESS ANALYST/PROJECT COORDINATOR U.S. Agency for Global Media March 2009-March 2018

Determined and achieved format and delivery method best suited for program objectives by coordinating and communicating with program producers, executive producers, and managing editors

Supported coordination, integration, and synchronization of staff actions, events, and activities involving policy and operational issues for organizations and programs

Assisted system designers with documenting procedures and troubleshooting and users with defining and implementing automation procedures

Enabled faster user adoption by providing end users training and support on personal computers, software, and automated systems

Managed definition of project requirements and tasks during initiation, planning, execution, management, and project closeout

Coordinated required resources, such as staffing, budget, hardware, and software and created RFPs/requests for quote (RFQs)

Determined status, prioritized events, and provided complete status updates and briefings to directors and managing editors

Ensured smooth transition from legacy to new system by assisting with determining current and future state of impacted users, communicating project status, and addressing concerns

Facilitated and developed spending plans and prepared cost and spending updates in coordination with resources

Developed comprehensive plans and strategies for integration of day-to-day and long-range projects, actions, and activities

Education / Certifications

Master of Business Administration, Colorado State University Fort Collins, CO

Master of Art, School of International Training Dubai, UAE

Bachelor of Science in Computer Science, European University of Cyprus Nicosia, Cyprus

Certifications: Project Management Graduate Certificate (2022), Scrum Master (2020), Cybersecurity Assessors Training (2019), Technical Institute of America PMP Prep Course (2017), Industrial Management Institute - Project Management Practices & Principles (2007)

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