MOHAN THAPA CONTACT DETAILS

H. NO. **, NEW KENCHS TRACE

BISHNUPUR EMAIL - ad031s@r.postjobfree.com

SHILLONG -793004 PHONE - +919*********

DOB - 13/04/1991

OBJECTIVE:

OBTAIN A CHALLENGING LEADERSHIP POSITION, APPLYING CREATIVE PROBLEM SOLVING AND LEAN MANAGEMENT SKILLS WITH A GROWING COMPANY TO ACHIEVE OPTIMUM UTILIZATION OF ITS RESOURCES AND MAXIMUM PROFITS.

EXPERIENCE:

COURTYARD BY MARRIOTT, CHENNAI DEC 2013 - NOV 2015

GUEST SERVICE AGENT - FRONT OFFICE

Handling calls, assisting guest for their queries and do IRC

Night auditing, cash handling, reservations,

Check in, Check-out, assisting guest from lobby to room, handling day to day front office operations.

I.C.A.R, N.B.P.G.R, JAN 2016 - JAN 2017

OFFICE ASSISTANCE

Collecting data from cultivated field

Record all data in word or excel

Handing over the all data of crop to Scientist or CIO.

COURTYARD BY MARRIOTT, AHMEDABAD FEB 2018 - JAN 2019

FRONT OFFICE ASSISTANT

Ensure outstanding customer care at all times, courteously and accurately

Answer inquiries from potential guests, accept reservations, handle cashier desk and concierge desk,

Ensure all day-to-day process should be maintain properly, resolve guest queries and complains. Night audit reports to maintain every day.

Attend briefing with team and take trainings of learn process.

THE GOLD BEACH RESORT, DAMAN NOV 2019 - FEB 2020

SHIFT SUPERVISOR / DUTY MANAGER

Check in and check out, accept reservations, handle cashier desk and concierge desk.

Ensure all day-to-day process should be maintain properly, night audit, reports of all pick up and drop request as per day to day requirement.

Handling guest queries and complains, blocking of rooms for all guest rooms.

THE FERN RESIDENCY VADODARA MAR 2020 - AUG 2020

DUTY MANAGER - INTERNAL TRANSFER TO GANGTOK

Make associate to attend briefings and trainings, pre arrival report to make and ensure that all VIP's are marked accordingly

Accept reservations, keep track of monthly, quarterly and yearly goals

Address employee complaints or performance issues as needed

Check in with employees regularly to determine satisfaction schedule shifts

Help management create the department’s budget

Address customer issues and complaints schedule regular maintenance.

Cleaning of facilities meet regularly with upper management to stay informed on company issues night audit, reports of all pick up and drop request as per day to day requirement,

Handling guest queries and complains, blocking of rooms for all guest rooms.

THE FERN DENZONG HOTEL & SPA (PRE-OPENING) NOV 2020 – MAR 2021

DUTY MANAGER (HOD) – INTERNAL TRANSFER

Make associate to attend briefings and trainings, pre arrival report to make

Ensure that all VIP's are marked accordingly, check in and check out, accept reservations, keep track of monthly, quarterly and yearly goals

Work with Management to assess and improve processes and policies monitor and report on revenue and cash flow uphold and enforce company policies train new hires.

FORTUNE PARK, DAHEJ (ITC HOTELS) OCT 2021 – JAN 2022

DUTY MANAGER (HOD)/ ACTING FRONT OFFICE MANAGER

Trains, cross –trains, and retrains all front office personnel. Participates in the selection of front office personnel.

Schedules the front office staff.

Maximize room revenue and occupancy by reviewing status daily.

Analyze rate variance, monitor credit report and maintain close observation of daily house count.

AHMEDABAD INTERNATIONAL AIRPORT MAR – 2022 – SEPT 2022

TERMINAL SUPERVISOR

Assisting with the development and implementation of the Operators Manual, Maintenance & reliability Plan, Asset & Operating Integrity Plan and Emergency Response Manual

Manage and supervise the staff of multi-ethnic backgrounds.

Manage and supervise day to day activities of the Air terminal Operations Center, cargo Processing, Passenger Service, Transient Alert & port & Terminal.

Maintain daily flight schedule and sequence of Events.

Work in extremely fast paced environment with ability to seamlessly multi-task.

THE LIVING ADVENTURE - MANAGED BY ACCOR (QATAR) (PRE-OPENING) SEPT – 2022 till JAN – 2023

DUTY MANAGER - OPERATIONS

Manage 1536 rooms for Global Sports Event 2022.

Handling Key Management for guest rooms.

Check in and Check out.

Team Management and Training.

HOLIDAY RESORT & SPA, GANDHIDHAM FEB 2023 – TILL DATE

FRONT OFFICE MANAGER

Maintain daily flight schedule and sequence of Events.

Work in extremely fast paced environment with ability to seamlessly multi-task.

Ensure that all VIP's are marked accordingly, check in and check out, accept reservations, keep track of monthly, quarterly and yearly goals.

Upsell and Upgrade the rooms and train team members for the same.

Monitor office supplies

Monitor and update records and files

EDUCATION:

JETTWINGS INSTITUTE (P.T.U)

DUAL DIPLOMA IN HOTEL MANAGEMENT AND AIRLINES 2012 — 650/800

RAID LABAN COLLEGE

COMMERCE 2009 — 320/500

RILBONG P. N CHOUDHARY HIGHER SECONDARY SCHOOL

10th

2007 — 350/700

SKILLS:

OPERA - PMS hotel software

IDS - Hotel Software

MS- OFFICE

INNKEYS - Hotel Software

WINHMS - Hotel Software

STAAH - Channel Manager

HOTELOGIX - PMS software

DJUBO - Online booking portal

PROJECTS:

IGNOU - PROJECTS ON IGNOU BACHELORS IN TOURISM AND TRAINING INDUSTRIES (BTS) AND SYNOPSIS.

TALLY - PROJECTS IN DIPLOMA-STUDENT INFORMATION IN TALLY UPTO 9.0.

REFERENCE:

ROHIT DAS GUPTA –GENERAL MANAGER

RENAISSANCE AHMEDABAD

Email – ad031s@r.postjobfree.com

Phone Number - +919*********

ADDITIONAL INFORMATION FAMILY MEMBERS:

MR. GYAN THAPA - SON

MRS. CHALI THAPA - MOTHER

INTERESTS:

PLAYING GUITAR

LISTENING MUSIC, SINGING

READING BOOKS AND MAGAZINE

TRAVELLING

LANGUAGES KNOWN:

ENGLISH - ADVANCED

HINDI - ADVANCED

NEPALI - MOTHER TONGUE

ACHIEVEMENTS & AWARDS:

ASSOCIATE OF THE MONTH ON MAY, 2014 IN COURTYARD BY MARRIOTT, CHENNAI.

ASSOCIATE OF THE MONTH ON MAY, 2014 IN COURTYARD BY MARRIOTT, CHENNAI.

ASSOCIATE OF THE MONTH ON JUNE, 2015 IN IN COURTYARD BY MARRIOTT, CHENNAI.

GUEST VOICE CHAMP (MARRIOTT) ON FEBRUARY, MARCH, APRIL 2015 IN COURTYARD BY MARRIOTT, CHENNAI.

ENROLLED IN EDP (EXECUTIVE DEVELOPMENT PROGRAM) AT COURTYARD BY MARRIOTT, AHMEDABAD.

RECEIVE CERTIFICATE FOR BEING A PART OF PRE-OPENING TEAM PROPERTY OF THE FERN DENZONG HOTEL & SPA, GANGTOK.

CERTIFICATION FROM AHMEDABAD AIRPORT FOR BEING A PART OF SURAKSHA 2022 (AIRPORT EMERGENCY DRILL – 2022).

CERTIFICATION FROM ACCOR HOTELS GLOBAL SPORTS EVENT - 2022

ACTIVITIES:

TRAVELLING

LISTENING MUSIC

SINGING

READING BOOKS

DECLARATION:

I HEREBY DECLARE THAT THE ABOVE STATEMENT GIVEN BY ME IS TRUE AND BEST OF MY KNOWLEDGE. I HEREBY DECLARE THAT IF ANYTHING IS WRONG IN THE ABOVE.

MOHAN THAPA

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